I T Project Manager

Rajasekar Srinivasan **** Knottingham Trace Lane Jacksonville, FL 33246

H: 904-***-**** M: 904-***-**** *****.***********@*****.***

SENIOR Technology Manager / Service Delivery Manager

Results-driven professional with a dedicated 20+ year career guiding sizeable cross-functional teams in the design, implementation and integration of high-performance enterprise solutions to meet business, financial, and market demands.

Skilled in partnering with business stakeholders, management, vendors and teams to identify needs, define risks, and deliver complex, highly transactional systems, interfaces, applications, tools and platforms, on-time, within budget and with high satisfaction.

Natural communicator and team leader with strong motivational skills and ability to build, produce and succeed. Recognized for establishing high performance teams sharing common vision and goals.

Core Competencies:

Strategic Business & Organizational Planning Technology Solutions & Direction Project Management

Solutions Design, Delivery & Management System Development Life Cycle Middleware & Interfaces

Team Building, Development & Leadership Coaching, Training & Mentoring Offshore/Onshore Delivery Model

Best Practices & Continuous Improvement Risk, Issue & Change Management Customer & Vendor Relations

Professional Experience

CITI BANK – Jacksonville, FL (March 2016 to July 2025)

Responsible for multiple roles in the Data Technology Project Management team in the $21.7 billion Personal Banking business including Cards, Retail, and Mortgage products.

SENIOR GROUP MANAGER (January 2023 to July 2025)

Managed a team of 7 Project Managers.

Governed projects for enhancement/customization of End-to-End Data Governance tool.

Collaborated with Business and Central Data Owners to define data processes.

Managed the budget for the Data Governance program.

Managed Data Governance releases impact to the other changes in the organization.

Managed key stakeholder expectations and built relationships.

SENIOR TECHNOLOGY MANAGER (March 2016 to January 2023)

Successfully Managed an AML-KYC program with 4 projects.

Each project has 8 to 10 teams responsible for end-to-end data delivery.

Managed Budget of $4 MM for both program and the related projects.

Managed Consent order program and 2 projects to comply with Federal Government mandate.

Managed the Risk Weighted Asset program and related projects to comply with BASEL requirements.

Managed the end-to-end process of identifying attributes and implementing solutions to remediate.

Managed attribute compliance with Data Governance characteristics of Accuracy, Timeliness and completeness.

Bank of America – Jacksonville, FL (2000 to February 2016)

Built an impressive record of achievements through a series of increasingly responsible positions within the $7.5 billion Consumer and Small Business Division with cross-business impacts for this leading provider of banking and financial services.

TECHNOLOGY PROJECT MANAGER (2011 to 2016)

Managing Multiple Projects for Mortgage Asset Servicing group interfacing with BKFS.

Leading the Scaled Agile Systems (SAFE) team in a Matrixed Organization.

Manage Project Budgets in Loan Modification application projects.

Manage Project and Program Planning and Timelines. Develop Project Plans and review them for Scope, Activity, Cost and Communication areas (PMBOK)

Identify Project and Program Technology Impacts and Manage Architecture and Design. (Identify Project Impacts as per PMBOK)

Manage Project and Program Resources. Manage Releases and implementation.

Direct Project Scope and manage the End-to-End Waterfall implementation.

Direct and Manage Project and Program Implementation.

Managed the Conversion of existing Business Process into a PEGA Systems workflow.

Managed the design, development and implementation of various cross-functional systems and interfaces.

Resource and Cost Planning - Acquired resources, identified impacts, engage required teams, Manage Design and Development sessions and Implement solutions, release them to production and support it through the warranty period (PMBOK)

SERVICE DELIVERY CONSULTANT (2009 to 2011)

Managing Risk Deliverables for Mortgage Servicing group.

Identifying technology Risk issues within the group.

Designing and Implementing processes to deliver on Risk items.

Partnered with Business Leads to drive Technology Solutions to Business Opportunities for 3 applications.

Design high level system and application interaction.

Design the Budget and present it at Governance.

Oversee and coordinate the design, development and implementation of projects.

Maintain Budgets and Actual for project and review Cost estimate plans for projects.

Resolution of any production issues related to supported applications.

Enforcing Risk / Compliance remediation for 250 applications. Identifying applications that need to be remediated. Defining, Driving and coordinating the methodology for remediation. Evaluating and Tracking remediation efforts. Identify, Rank risks and represent risk in the Risk review meeting - PMI PMBOK Risk Review.

Identify and Design Strategies to communicate and plan the Risk Compliance processes.

TECHNOLOGY MANAGER – APPLICATIONS PROGRAMMING (2005 to 2009)

Selected to oversee global team in enhancing, supporting and ensuring optimal uptime of 80 key business applications supporting 80,000 users and $300 million in mortgage services. Functional areas of accountability span team building and leadership, program planning and management. SLA design and monitoring, risk assessment, release and change management, business continuity, Disaster Recovery, process redesign, best practices and continuous improvement, and client/partner relationship management. Evaluate, recommend and implement solutions to increase efficiency of applications and replace legacy technologies.

Successes & Solutions:

Defined and implemented Offshore/Offshore Model (around 30) for application enhancement and support, including knowledge transfer, communication and re porting structure, and service level agreements.

Managed the design, development of processes, structure and tool to automatically monitor and report on issues across application portfolio, to improve system performance and enhance error resolution.

Initiated DFSS Green Belt project to identify root causes for failed customer interactions. Led team in capturing and analyzing exceptions within each application; defining and documenting severity of issues; and developing solutions to eliminate occurrence, resulting in enhancing customer experience.

Led 2 major initiatives to identify problems, define technical solutions, and recommend projects to resolve issues with Loan Solutions application.

TEAM MANAGER – BUSINESS ANALYST GROUP (2003 to 2005)

Chosen for newly created role to provide dedicated leadership to centralized Business Analyst Organization. Researched, evaluated and facilitated the introduction of new tools and standards into requirements gathering, documentation and definition to enhance the delivery of quality systems. Provided leadership and framework to actively define needs and resolve critical issues. Led team of 10 Business Analysts in the full project life cycle capture and definition of functional requirements for 80 Legacy, client-server and web applications.

Successes & Solutions:

Managed the introduction of Rational ClearCase tool into the environment to effectively validate and verify business needs with software requirements.

Defined and implemented best practices for Reviewing and Understanding Business Requirements, Analyzing Existing Systems, Translating Business Requirements into Software Requirements, and Designing the Optimum Solution.

Trained, mentored, assessed and led Business Analysts to ensure unified vision of goals.

Education & Credentials

Master of Business Administration (MBA) in Information Systems University of Texas – San Antonio, TX – 1991 - 1993

Post-Graduate Diploma in Management Anna Institute of Management – Chennai, India

Bachelors in physics University of Madras – Chennai, India

Green Belt Certified

Member International Institute of Business Analysts & Association of Computing Machinery Technology Proficiency

PROJECT MANAGEMENT INSTITUTE - PMP Certified – Nov 2014

Languages:

C++, Java

Methodologies:

Waterfall, Iterative, RUP, IT Infrastructure Library (ITIL), Agile, SOA

Software & Tools:

MSDEV, Rational Suite, MS Office Suite, MS Project, Peregrine, Test Director, WinRunner, PEGA, Python

Databases:

MS SQL, Oracle

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