Front Desk Customer Relations
Resume:
OSHEENA MULLINGS
S U MMARY
Self-motivated teaching volunteer highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem- solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress. E X P E R I E N C E
Hotel Housekeeper/Front Desk Receptionist
HP Hospitality Marathon, FL February 2022 - April 2023 Food Runner
Bakery cay Key Largo, FL February 2021 - February 2022 Accountant/Teacher Helper
Lucea basic school Hanover, Jamaica June 2014 - June 2014 Greeted guests upon arrival, answered inquiries and provided information about hotel services.
Checked in guests using established procedures, verified guest identification and credit card information.
Processed payments for guest accounts, accepted cash or credit cards as payment.
Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Cleaned bathrooms, including toilets, tubs, showers and sinks. Changed bed linens and towels, tidied up rooms.
Assisted servers in setting up tables for guests.
Organized food orders and ensured accuracy of items served to customers. Greeted and welcomed customers as they arrived at the restaurant. Delivered food to guests in a timely manner while following safety protocols. Assisted in the development and implementation of lesson plans. Provided instructional support to teachers in accordance with established curriculum guidelines.
Assisted in the supervision of students during recess, lunch, and other activities. Helped monitor student progress by tracking grades and attendance records. S K I L L S
Floor Vacuuming
Restroom Servicing
Time Management
Focused and Detail-Oriented
CDC Sanitation Guidelines
Classroom Restocking
Study Skills Development
Student Records Management
Differentiated Instruction
Student and Parent Relations
Student Assessments
Student Tutoring
Test Proctoring
Behavior Management
Student Supervision
Kitchen Support
Beverage Preparation
Safe Food Handling
C O N T A C T
***************@*****.***
Homestead, FL 33034
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Green Island High School,
Hanover,Jamaica
August 2015
Certificate of Completion
Green Island Primary School,
Hanover,Jamaica
August 2009
Certificate of Completion
Logwood Basic School, Hanover,
Jamaica
August 2003
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