Business Process Software Engineering

Experience Summary

To build upon present skills, gain experience and seek a position that provides opportunities to keep abreast with the latest development and to achieve challenging heights in the fields of Software Engineering.

Have overall 15+ years of IT experience in Design, Development, Testing PEGA Applications.

Good Experience in Design and development of large scale PEGA DSM, Business Process Management (BPM) and Business Rules Engines (BRE) applications using PRPC.

Good Experience in design and implementation of PEGA Decisioning, PEGA NBAA solutions.

Have good domain expertise in Media, CRM, Finance, Life Insurance, Auto Insurance and Health Insurance verticals.

Good Experience in designing Application Class Structure and implementation of various PRPC components like Flows, Decision Maps, Declarative Expressions, Correspondence, SLAs, Reports, Gadgets, Circumstances, and more..

Good Experience in building Integration components like PRPC Services and Connectors, File Listener.

Good Experience in RDBMS Design and having Strong Experience in writing SQLs and Stored PROCs.

Good Experience in PEGA implementation cycle includes modeling of business process, PRPC tool installation, development, testing, and deployment.

Team player with experience of working on Onshore/Offsite.

Strong Communication and Interpersonal skills to maintain effective work relationships with all levels of personnel.

Technical Summary

Programming Languages : PRPC, Java

Databases : Oracle 9i/10g, DB2

Web/Application Server : Apache Tomcat, Oracle (BEA) Weblogic, IBM WebSphere

Methodologies : RUP, XP, and OOAD

Products/Tools : PEGA DSM, PEGA 8.1, PEGA7.X, PRPC 6.X, PRPC 5.X, CPMHC, SQL Developer, SOAPUI

Education

Masters in Computer Science (MCA)

Certifications

PEGA Certified Senior System Architect (CSSA)

PEGA Certified CPM Architect (CCA)

Certified PEGA Marketing Consultant (CPMC)

Certified Senior PEGA Marketing Consultant (CSPMC)

Certified Pega Certified Decisioning Consultant (PCDC)

Engagement Overview

Project : ECCDecisionHub Mar’ 2019 to till Date

Client : Citizens Bank

Environment : PRPC 8.7, PEGA Decisioning, PEGA Marketing

Description: This application is designed to process and maintain Customer and Account data. It leverages this information to generate personalized offers in response to both outbound campaigns and inbound customer requests, supporting targeted engagement and improved customer experience.

Project Role: As a PEGA Senior Decision Architect with the following responsibilities:

Analyze, Design, implement new requirements

Created Design Documents required for the application

Created High Level and Low-Level Design Documents

Involved in Design of class Structure, Work Classes & Data Classes

Built and managed RESTful API integrations with external and internal systems, ensuring smooth data

exchange.

Built Strategies and Data Flows

Built Prop Filters and When rules

Configured datapages for efficient access to data, ensuring optimal performance in large datasets.

Created Report Definitions and Data Transforms

Designed decision tables to automate decision-making logic.

Created Jobs for scheduled activities

Implemented data validation rules to ensure data integrity, accuracy, and consistency.

Conducted thorough testing to verify that all configurations, rules, and interfaces functioned as expected.

Oversaw the deployment of business rules, ensuring they were deployed correctly and aligned with the

product.

Project : OnStar Mar’ 2017 to Mar’ 2019

Client : General Motors, MI

Environment : PEGA Decisioning, PEGA Marketing, PRPC 7.3 and PRPC 8.1

Description: This project has multiple applications utilizing Central Decision Hub (CDH), Next Best Action (NBA) and Pega Marketing, for upselling the offers which best suits existing customer needs. Application is currently upgraded to PRPC 8.1

Project Role: As a PEGA Senior System Architect with the following responsibilities:

Analyze, Design, implement new requirements

Created Design Documents required for the application

Configured Decision Strategies to incorporate business logic

Configured PEGA Dashboard reports for various business requirements

Created connect REST rules for getting data from external systems

Built survey portal by creating various UI sections

Worked on skimming rulesets that is necessary for the application

Created product rules and exported to sandbox environment

Created Jobs for scheduled activities

Created Process Flows for applying Business Rules

Project : Compass Aug’ 2015 to Feb’ 2017

Client : Verizon Wireless, GA

Environment : PEGA DSM (Decision Strategy Manager), PRPC 7.2, Oracle, Webservices

Description: This application provides world class decision management solution. Offer recommendation engine gives best offers for the given customer in context.

Project Role: As a Senior System Architect with the following responsibilities:

Analyze, Design, implement new requirements/enhancements

Created Elaboration, High Level and Low-Level Design Documents

Created validation rules to implement business logic validation

Configured Decision Strategies to incorporate decision logic

Built various validation rules

Created WHEN rules to implement various business requirements which are applied to offers

Configured Offer Propositions

Created Decision Rules like Decision tables, Decision Maps and Declarative expressions

Project : Enrollment & Payment Processing Nov’ 2013 to Aug’ 2015

Client : BCBS, MN

Environment : PEGA 7.1, PEGA 5.5, WAS 6, Oracle 10g. MQ

Description: This application deals with Medicare enrollment. Accepts feed from CMS, creates member enrollments, with pre & post adjudication. Application also processes Claims and Payment Validations in workflow, along with Pharmacy Transactions.

Project Role: As a Senior System Architect with the following responsibilities:

Analyzed, Designed, implemented new requirements/enhancements

Created High Level and Low Level Design Documents

Involved in Design of class Structure, Work Classes & Data Classes

Built SOAP & MQ connectors and services

Built Flows, UI, and functionality necessary for application worktypes

Built Application User Portals

Configured Application Access

Created Stored PROCs for Archiving and Purging WOs

Built Common Utilities to reduce effort needed for repeated tasks

Participated in PEGA 7 base installation and migration

Provided on call support when needed

Project : Atlas 1.0 Feb’ 2012 to Oct’ 2013

Client : TMG Health, PA

Environment : PRPC 6.1 SP2, CPMHC, WAS 6, Oracle 10g

Description: Atlas 1.0 is an innovative system built to automate the complexity of government healthcare management by providing a comprehensive transaction processing solution. And is a case management, tracking, and workflow solution for the Medicare Member Service Call Center, implemented using Pega's CMPHC framework.

Project Role: As a Senior System Architect with the following responsibilities:

Analyzed, Designed, implemented new requirements/enhancements

Created Elaboration, High Level and Low Level Design Documents

Involved in Design of class Structure, Work Classes Data Classes, and Service Integration

Built Process Flows for CMPHC framework worktypes

Created Declarative expressions for a value change on the properties

Created validation rules to implement business logic validation

Created Custom Search using Sections, HTML rules for formatting

Created Decision Rules like Decision tables, Decision Maps and Declarative expressions

Creation of activities for implementing business logic

Created various reusable functions, validation rules

Integrated external applications which are exposed as Webservices, File Listener

Project : CHATS (Call Handling and Tracking System) Jan’ 2010 to Jan’ 2012

Client : Kaiser Permanente, CA

Environment : PRPC 5.4 SP2, CMPHC, WAS 6, Oracle 10g, SOAP Services

Description: The goal of the project is to provide a new case management, tracking, and workflow solution for the Member Service Call Centers to replace existing Vantive Data centric call tracking application. Implemented Pega's CMPHC framework.

Project Role: As a Senior System Architect with the following responsibilities:

Interacted with Business Users for more clarification on Business Requirements

Analyzed, Designed, implemented new requirements/enhancements

Involved in Design of class Structure, Work Classes Data Classes, Properties, Activities and Service rules for the new enhancements

Created Elaboration, High Level and Low Level Design Documents

Built Process Flows for CMPHC framework worktypes

Created Declarative expressions for a value change on the properties

Created validation rules to implement business logic validation

Created Decision Rules like Decision tables, Decision Maps and Declarative expressions

Creation of activities for implementing business logic

Created various reusable functions, validation rules

Provided production support

Performed Application Packaging & Deployment

Integrated external applications which are exposed as Webservices

Project : AI RISK-eFolder Aug’ 2008 to Dec’2009

Client : AIG, Boston, MA

Environment : PRPC 5.3, Program Connect, WebServices, XML, Visio, DB2

Description: (BPM) solution that enables AI Risk Specialist Insurance Operations to track, route, receive, review, and audit documents required to process new and renewed issued policies for the lines of business (LOB) initiated within the ProgramConnect application. The overall objective of this implementation is to increase operational efficiencies in the AI Risk operations by reducing the paper work and maintain soft copies.

.

Project Role: As a Team Member with the following responsibilities:

Interacted with Business Users to capture the Business Requirements

Analyzed, Designed, implemented new requirements/enhancements

Involved in Design of class Structure, Work Classes Data Classes, Properties, Activities and Service rules

Created Elaboration, High Level and Low Level Design Documents

Involved in development of the application using PRPC SmartBuild

Built Business Process Flows with necessary Flow Actions

Created Declarative expressions for a value change on the properties

Created validation rules to implement business logic validation

Created Decision Rules like Decision tables, Decision Maps and Declarative expressions

Creation of activities for implementing business logic

Created Custom Search using Sections, HTML rules for formatting

Created various reusable functions, validation rules

Created File Listener and associated mapping rules

Provided production support

Maintained Process Flows

Performed Application Packaging & Deployment

Built Correspondence Templates for Standard Mail and Email deliveries

Integrated external applications which are exposed as Webservices

Project : (CELTS)

Continuing Education License Tracking System Apr’ 2008 to Jul’ 2008

Client : AIG, Jersey City, NJ

Environment : PRPC 5.3, WebServices, SOAP, XML, Visio, UDB DB2

Description: CELTS is an application used to track licensing and continuing education information for Claims Representatives of Financial and Severity lines of business.

Project Role: As a Team Member with the following responsibilities:

Analyzed and designed new requirements

Implemented new enhancements

Modified existing portal layouts

Modified existing Process Flows to meet the new requirements

Modified SLA’s Activities as per new requirements

Modified the cascading style sheets, harness, sections, scripts

Created Decision Rules like Decision tables, Decision Maps and Declarative expressions

Created SQL Connectors to access new tables

Built DB scripts for testing purposes

Participated in production support

Project : (CASL) Common Access Security Layer Feb’ 2007 to Mar’ 2008

Client : AIG, Jersey City, NJ

Environment : PRPC 5.3, WebServices, SOAP, XML, Visio, UDB DB2

Description: CASL project covers several recommendations made by PWC, including migrating to a single point of control for user security maintenance and implementing a centralized security system for DBG. All the various claim front end applications grant and control their application specific security and system functionality. CASL centralizes all application security, and establishes standard user access and functionality through a web based system.

Project Role: As a Team Member with the following responsibilities:

Built UI sections, harnesses required for the application

Built Correspondence rules for email notifications

Built Activities which invokes Webservices to access application required information

Built validation rules, used outbox and also built custom validations

Worked on flows to fix issues

Coordinated with subsystems teams for integration testing

Performed integration testing with IDM

Created test data required for the test cases

Managing defects through resolution while maintaining constant communication with clients

Interacted with Business Analysts for application requirement clarifications

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