Administrative Support Customer Relations

OBJECTIVE

To acquire a position in a fast-paced office where being bilingual (English/Spanish) can be utilized and where my strong management, superior customer relations, leadership developing and problem solving skills will benefit both my employer and myself.

SKILLS AND EXPERIENCE

ADMINISTRATIVE SUPPORT

●Greeted visitors and directed them to the proper office

●Bilingual (fluent reading, writing and speaking Spanish)

●Responded to all incoming emails and fax messages

●Managed the gate list for vendors for all terminals to ensure the deliveries were made in a safe and timely matter

●Prepared documents and logistics for meetings, trainings, and events.

●Translated documents, PowerPoint slide, email etc...

●Prepared hire packets, ordered supplies, laptops, phones and other equipment for new employees.

●Prepared 3171’s, 1-408’s Departure Crew Manifest with the U.S Customs and Boarder Protection for all vessels as the owner’s agent

●Purchased equipment, maintenance services, and transportation as needed.

●Coordinated the transportation, reservations and medical visits of all crewmembers.

●Maintained relationships with vendors.

●Supervised and coordinated the processing efforts of the Member Services Representatives

●Exercised discretion and maintained confidentiality of sensitive information and correspondence.

●Assisted the Department Manager in training, overseeing and coordinating data processing efforts of new representatives.

●Hired catering service, set ups and cleaning for meetings and large events.

●Assisted in booking fights, hotel rooms and all accommodations for international guests to the Houston Livestock Show and Rodeo

●Ensure top performance of office staff by providing them adequate coaching and guidance

BOOK KEEPING AND LOGISTICS

●Responsible for building security and maintenance issues.

●Balanced, processed and reconciled monthly reports including membership billing reports.

●Experienced in trouble shooting and finding expeditious solutions on demand.

●Responsible for securing meeting spaces for campaign events and meetings for staff and members.

●Tracked all expenses, salaries and contract work invoices maintaining high and compliant records

●Performed accounts payable and accounts receivables

●Maintained updates data files of vessels expenses and disbursement for invoicing

TECHNICAL PROFICIENCY

●Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.

●Experienced in social media platforms and applications including Gmail, Calendar, Drive, Docs, Sheets and Slides.

●Proficient in Intuit Quickbooks, Oracle 2000, AS400, 10-Key by Touch and Dreavweaver

●Acted as network and office equipment administrator providing technical support to staff.

●Set up technical one on one trainings, group trainings and presentations for staff

●Set up and operated audio/visual equipment for presentations.

●Handled shipping and receiving of supplies and equipment to various offices in a timely matter.

EDUCATION

Garland High School - Garland, TX

Graduated from Garland High School - 1987

EMPLOYMENT HISTORY

Integrated Corrosion Company, Houston, TX March 2015 - April 2021

Office Manager

Lone Star Heat Treating, Houston, TX October 2010 - December 2014

Administrative Assistant

Houston Livestock Show & Rodeo December 2006 - March 2010 & October 2000 - March 2003

Executive Assistant Coordinator - Member Service Representative

ISS Marine Services, LLC, Houston, TX June 2005 - October 2006

Accounts Payable/Receivable - Operations Coordinator

Guardian Maritime Services Inc. Pearland, TX May 2003 - June 2005

Operations Agent - Transportation Manager

REFERENCES

Gloria Villarreal - Political Organizer - 346-***-**** *************@*****.***

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