Professional Summary
Experienced Administrative Professional with over a decade of supporting membership organizations, federal agencies, and private sector clients. Adept at CRM database management, event logistics, inbox coordination, and high-level member support. Known for excellent communication, time management, and a warm, service-oriented approach. Proficient in Microsoft Office Suite and skilled in balancing multiple priorities in hybrid work settings. Currently seeking a part-time role where attention to detail and people-centered service are highly valued.
Professional Experience
ADC Management Solutions/BHI Construction & Real Estate Development
Research & Administrative Assistant (Externship)
Washington, D.C. Jan 2025 – May 2025
Coordinated with IT to research email migration options and recommend backup and setup steps.
Researched digital agreement tools, summarized pricing, setup, and usage for leadership.
Compared e-signature platforms and outlined steps for smooth implementation.
Reviewed bookkeeping systems and suggested integration options to improve efficiency.
Proposed data tracking methods to enhance property management reporting.
Helped gather materials on project management, safety, and traffic control.
Researched steps for obtaining a state contractor’s license and shared recommendations.
Worked with outreach teams to explore and document parking alternatives.
FEMA (Federal Emergency Management Agency)
Disaster Recovery Agent (Local Hire-120-day Term)
Washington, D.C. Oct 2022 – Feb 2023
Supported disaster survivors through intake and case management during federally declared emergencies.
Ensured accurate documentation and communication while maintaining client confidentiality and empathy under pressure.
Collaborated with federal and local agencies to streamline assistance efforts.
Truist Bank (formerly BB&T)
Bank Teller
Washington, D.C. Mar 2019 – Jul 2020
Delivered financial services, processed transactions, and maintained compliance with regulatory policies.
Built relationships with customers and supported branch operations with integrity and accuracy.
Administrative & Temp Roles
4Staff LLC NRI Staffing Adecco Staffing
Administrative Support Professional (Receptionist Office Manager Member Services)
Washington, D.C. May 2008 – Dec 2024 (Intermittent Assignments)
Delivered administrative and front office support to a variety of industries including nonprofit, legal, healthcare, and education.
Coordinated office planning, scheduled meetings, handled high-volume calls, and managed records with discretion.
Key assignments included:
oAdministrative Assistant: Brailsford & Dunlavey
oMember Services Assistant: National Postal Mail Handlers Union
oOffice Assistant: JLL-Jones Lang Lasalle
oOffice Manager: Council for Excellence in Government
oReceptionist: American Public Health Association, National Governors Association, Prudential Insurance Government Affairs, Endocrine Society
Recognized for adaptability, professionalism, and ability to quickly integrate into new teams.
Entrepreneurship
3113 Jewelry Co.
Founder & Sole Proprietor
Washington, D.C. 2018 – Present
Design and handcraft custom beaded jewelry with a focus on supporting women navigating illness and recovery.
Manage all business operations including marketing, client communication, order fulfillment, and financial tracking.
Certifications & Training
Certified Health & Wellness Coach – Health & Wellness Academy – Completed 2025
Medical Billing & Coding – Training Completed 2024
oCompleted a 12-month program covering ICD-10, CPT coding, claims processing, and insurance billing systems.
NBHWC Board Exam Candidate – Scheduled 2025
LEED GA Training Completed 2025 – Exam Scheduled 2026
Continuing Education in Volunteer Services
Volunteer Experience
Volunteer Instructor
Public Speaking Counseling Community Outreach
Washington, D.C. & Other Territories 1989 – Present.
Over 30 years of experience providing one-on-one encouragement, life-skills guidance, and behavioral education to individuals and families.
Delivered public demonstrations in interpersonal skills and facilitated discussions on hope, resilience, and ethical living in diverse communities.
Practiced active listening, empathy, and cultural sensitivity to build trust and rapport with people from all levels of society.
Participated in local non-political campaigns, contributed to the group’s efforts, and trained new volunteers in soft skills development and techniques.
Volunteer Construction Worker – Placed of Worship (East Coast) & Disaster Relief Support
Various U.S. Locations Intermittent Since 1990s
Participated in coordinated volunteer crews for the construction and renovation of community worship centers and disaster recovery sites.
Supported skilled tradespeople in tasks such as site prep, cleanup, material handling, and safety compliance.
Worked on tight deadlines under high standards of teamwork, integrity, and safety.
Demonstrated flexibility and dedication through physically demanding and mission-driven work.