Customer Service Experience

KB

KIRSTEN BOYSEL

*********@*******.*** 740-***-**** Duncan Falls, OH 43734

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Customer relationship management

Transaction processing

Complaint resolution

Banking product knowledge

Cash handling

Office organization

Problem solving

Time management

Empathy and patience

Inbound and outbound calling

Problem-solving

Customer relations

Microsoft outlook

Microsoft PowerPoint

Filing

Staff training

Critical thinking

The Community Bank Zanesville, OH

Customer Service Representative

02/2023 - Current

Assisted customers with account inquiries and transaction processing. Resolved customer complaints through effective communication and problem-solving skills.

Educated clients on banking products and services available at the community bank.

Managed daily cash transactions while adhering to bank policies and procedures.

Collaborated with team members to improve service delivery and efficiency standards.

Utilized customer relationship management software to track interactions and follow-ups.

Maintained a clean and organized workspace to enhance customer experience quality.

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Promoted high customer satisfaction by resolving problems with Summary

Skills

Experience

knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Gathered customer feedback through surveys and used the data to improve customer service.

Promoted available products and services to customers during service, account management and order calls.

Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Flecto construction Zanesville, 43701

Office Administrative Assistant

01/2022 - 02/2023

Coordinated meetings and scheduled appointments for team members. Assisted in preparing reports and presentations for management review. Processed incoming and outgoing mail, ensuring timely distribution. Managed office correspondence and maintained organized filing systems. Maintained office supplies inventory and ordered materials as needed. Organized and maintained filing systems, both paper and electronic. Answered phones to direct callers, schedule appointments, and provide general office information.

Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.

Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel. Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications. Created expense reports, tracked invoices, and processed payments. Processed incoming invoices for payment in a timely manner. Sorted mail daily for distribution throughout the organization. Obtained scanned records and uploaded to database. Provided support to other departments by completing clerical tasks as needed.

Assisted with payroll preparation and entered data into cumulative payroll document.

Assisted in organizing events such as conferences or seminars. Philo High School Duncan Falls, OH

05/2013

English:

Professional

References available upon request.

Education and Training

Languages

References

Contact this candidate