Client Relations United States

Pallavi Sharma

Phone: +1-469-***-****

*******.*********@*****.***

PROFESSIONAL SUMMARY

Administrative professional with over 6 years of comprehensive experience, including 3 years in administrative roles in the United States.

Demonstrated ability to manage office operations, budgets, records, staff coordination, and client relations with a high degree of accuracy and efficiency.

In-depth knowledge of educational administration and organizational procedures, with practical experience using platforms such as ProCare and Tadpole.

Strong interpersonal and communication skills, adept at conflict resolution, student and parent counseling, and multi-departmental coordination.

Currently seeking a dynamic administrative role where I can apply my skills to enhance process efficiency, organizational growth, and operational excellence.

CORE COMPETENCIES

Office & Operations Management

Administrative Tools: ProCare, Tadpole, MS Office (Excel, Word, Outlook)

Payroll Processing & Compliance Oversight

Event Planning & Meeting Coordination

Budget Preparation & Invoice Management

Conflict Resolution & Student Counseling

Staff Scheduling & Supervision

Internal Communication (Parents, Teachers, Students)

Business Correspondence & Report Writing

Inventory Management & Vendor Coordination

Data Analysis, Reports, and Statistical Summaries

Problem Solving & Decision Making

Document Control & Record Accuracy

PROFESSIONAL EXPERIENCE

Frisco Trails Montessori – Frisco, TX

Administrative Officer January 2021 – Present

Oversee day-to-day administrative operations, including scheduling, staff communication, and record maintenance.

Manage student and parent information through ProCare and Tadpole, ensuring accurate and updated digital records.

Process payroll for a team of 15+ employees, prepare financial reports, generate invoices, and maintain budget controls.

Support compliance with insurance requirements and internal audits, minimizing discrepancies through thorough reporting.

Introduced scheduling improvements to accommodate dynamic staff availability and classroom demands.

Act as a liaison between parents, teachers, and management, addressing concerns and supporting a positive school environment.

Draft internal reports, maintain official documentation, and compile statistics for school administration and regulators.

Collaborate with vendors and internal departments to ensure seamless school operations.

Shivakriti International Pvt. Ltd. – India

Project Engineer (Procurement & Planning) 2010 – 2012

Led procurement planning for infrastructure and signaling projects, ensuring timely sourcing of materials and equipment.

Evaluated vendor quotations, negotiated contracts, and achieved cost reductions through competitive price analysis.

Oversaw documentation of purchase orders and coordinated with multiple suppliers for on-time delivery.

Contributed to improved procurement strategies and reduced material costs across key project phases.

EDUCATION

Bachelor of Engineering in Electronics & Communication

Rajasthan University – India Graduated 2009

DECLARATION

I hereby declare that all information provided above is true and accurate to the best of my knowledge.

Name: Pallavi Sharma

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