Customer Service Technician Ii

JENNIFER ESCALERA

Salt Lake City, Utah *****

801-***-**** ********@****.*** WWW: Bold Profile

PROFESSIONAL SUMMARY

Driven Record Technician II from Dept Of Public Safety, adept in maintaining safety and enhancing customer satisfaction. Excelled in troubleshooting, repair, and conflict resolution, demonstrating exceptional attention to detail and customer service skills. Proven ability to manage high-stress situations, with a track record of increasing loyalty through empathetic resolution of customer complaints. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

ACCOMPLISHMENTS

Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Customer Relations - Earned highest marks for customer satisfaction, company- wide.

SKILLS

Attention to Detail

Customer Service

Works Well Under Pressure

Multitasking and Organization

Written/Verbal Communication

Call center experience

Customer Relations

Data Entry

Money handling abilities

Call Center Operations

Scheduling

Appointment Scheduling

Prioritization

Live chat support

WORK HISTORY

11/1989 to Current Record Technician II

Dept Of Public Safety – Taylorsville Utah

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Trained new technicians on standard operating procedures, ensuring consistency across the team.

Performed troubleshooting and diagnosis on malfunctioning equipment. Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Processed customer service orders promptly to increase customer satisfaction. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. EDUCATION

06/1989 High School Diploma

West High - Salt Lake City, UT

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