General Manager Inventory Management

KEVON Washington DC ***** KING +202-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Passionate hospitality professional with over 10 years of management experience and 7 years of specialty coffee experience, skilled in overseeing operations, training teams, optimizing workflows, managing inventory, and delivering exceptional guest experiences. Seeking a management or administrative role where my leadership, operational expertise, and hands-on knowledge can drive team and business success. RELEVANT EXPERIENCE

The Village DC: Cafe & Lab

Managing Partner / General Manager

October 2018-June 2023

July 2024-Present

Managed and developed all coffee operations, including espresso program design and workflow optimization. Oversaw fast-casual food program and inventory management for coffee, bakery, and food supplies. Hired, trained, and scheduled a team of 18+ employees, improving retention and operational consistency. Negotiated vendor contracts to reduce supply costs while maintaining product quality. Handled business financials including P&L analysis, payroll, general budgeting, and drove café sales through marketing initiatives and events.

Organized philanthropic initiatives, working with organizations and non profits like Two Rivers PCS, Bread For The City, and DPR to positively impact underserved youth in DC Good Company Doughnuts & Cafe

General Manager

June 2023-July 2024

Streamlined daily operations and workflows while maintaining high service standards and overseeing opening and closing procedures.

Managed scheduling, payroll, and performance for 30+ employees, enhancing staff satisfaction and operational efficiency. Led employee training, supervision, and development, fostering a positive work environment and consistent service quality.

Analyzed financial reports to identify cost-saving opportunities, reduce COGS, and support overall profitability. Maintained successful health inspections, compliance protocols, Hands-on barista expertise across all drink types and equipment. Sweetgreen July 2017-October 2018

Store Lead

Acted as an extension of the General Manager, embodying Sweetgreen’s core values and leading daily operations. Elevated the guest experience through a consistent hospitality system, contributing to a high rate of positive customer feedback.

Managed accurate and cost-efficient food and supply orders; conducted daily inventory to ensure stock alignment with budget goals.

Trained and mentored new Line Managers and Shift Leads, supporting internal promotions and team development. Collaborated with the GM on daily sales targets, end-of-day reporting, and P&L management to drive financial performance

Shophouse Southeast Asian Kitchen

Service Manager

Sep 2015-Feb 2017

Managed back-of-house operations, ensuring food safety, quality, and smooth kitchen workflow. Led opening, shift change, and closing procedures, including cash handling and daily reconciliation. Conducted inventories, placed accurate food orders, and maintained restaurant facilities and equipment. Scheduled staff, interviewed applicants, and supported hiring and team development. Organized local promotions and community fundraisers to drive guest engagement and sales ADDITIONAL EXPERIENCE

Mason’s Famous Lobster Rolls

Part Time Shift Lead

January 2022-May 2023

Oversaw daily operations in the General Manager’s absence, ensuring smooth workflow and compliance. Led shift teams by assigning tasks, coaching staff, and maintaining service standards. Handled customer concerns, reinforced safety protocols, and trained new employees. Managed cash handling, bank deposits, and basic equipment maintenance. Promoted a positive team culture through conflict resolution and supportive leadership. Onelife Fitness/Sport & Health

Part Time Front Desk Associate

October 2018-June 2023

Greeted members and guests with a welcoming, customer-focused attitude, ensuring a positive first impression. Checked in members, managed guest passes, and responded to inquiries about memberships and services. Handled phone calls, scheduled appointments, and directed calls to appropriate departments. Maintained cleanliness and organization of the front desk and lobby area. Supported sales and membership teams by promoting programs, events, and facility offerings. Enforced club policies and safety procedures to ensure a secure and respectful environment. Opened and closed the gym independently, following proper cash handling and member closeout procedures to ensure secure and accurate end-of-day operations.

SKILLS

Certification: ServSafe Certified – Valid through May 2028, DC Food Handler Certification – Valid through May 2026, Software: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Scheduling Tools (Deputy, When I Work, 7 Shifts, etc), POS Systems (Square, Toast), Basic Accounting and QuickBooks proficiency, Social Media/Social Marketing pr oficiency (Instagram, TikTok)

Virginia State University – Petersburg, VA

Coursework toward B.A. in Business Administration

Aug 2013-June 2015

EDUCATION

Jackson-Reed Senior High School

High School Diploma September 2009-June 2013

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