Development Manager Business

MOHAMED ALSHENHABY

+966********* **********@*****.*** LinkedIn Jeddah, KSA

Senior Aftersales Manager National Operations Manager Service Operations Manager Dealers Development Manager

Automotive Service Centers Project Manager Customer Experience Manager Wholesale Warranty Manager Area Service Manager Network Development Manager Business Development Manager - Automotive Dynamic and results-driven consultant with extensive experience in after-sales management, business development, and strategic project execution across the automotive industry. With a robust background in managing service centers for premium brands such as Rolls-Royce, BMW, MINI, Audi, and others, I’ve a proven track record of enhancing operational efficiency, driving customer satisfaction, and exceeding sales targets. My expertise includes planning and executing strategic projects, initiating and renovating service centers, and aligning operations with global brand standards. Adept at risk management, resource allocation, and KPI’s monitoring, I’m committed to delivering exceptional results by leveraging my in-depth industry knowledge and leadership skills. Recognized for my ability to develop and implement innovative solutions, I’ve successfully led multiple projects, from conception through completion, ensuring alignment with client goals and business objectives. As a consultant, I bring a strategic mindset, strong analytical abilities, and a passion for driving continuous improvement and business growth. Signature Competencies

Strategic Planning - Business Development - Project Management - After-Sales Management - Customer Satisfaction – KPI’s monitoring - Operational Efficiency - Team Leadership - Risk Management - Resource Allocation - Service Center Initiation - Quality Assurance - Budget Coordination - Dealer Network Development - Process Improvement - Client Relationship Management - Brand Alignment - Staff Training

& Development - Sales Performance Optimization - Customer Complaint Resolution - Workshop Management - Service Excellence - Innovation & Renovation – Technical/none Technical Training - Service Benchmarking - Warranty Policy Development - Cost Control - Market Analysis - Stakeholder Engagement - Continuous Improvement Work Experience

Area Service Manager (western region) Motors Gate, KSA Jan 2025 – Apr 2025 Key Highlights:

Operational Management: Managed all reception and workshop activities, including the Body-shop, with full responsibility and authority.

After-Sales Service: Provided comprehensive after-sales, maintenance, and repair services, ensuring high levels of customer satisfaction.

Budget Coordination: Collaborated with the After-Sales Director to set and manage annual target budgets, aligning financial goals with service operations.

Dealer Network Development: Worked as a Network Dealer Development Manager, contributing to the expansion and enhancement of the dealer network.

Aftersales Consultant and Business Development Exotic Cars Services, Cairo May 2023 – Dec 2024 Key Highlights:

Strategic Planning & Execution: Spearheaded after-sales business planning, driving operational efficiency across 3 premium service centers.

KPI’s monitoring: Monitored and analyzed key performance indicators (KPIs) for service centers, ensuring alignment with business goals and customer expectations.

Service Center Management: Managed operations for service centers specializing in premium automotive brands, including Jaguar, Land Rover, Bentley, Rolls Royce, Ferrari, Maserati, Lamborghini, Porsche, Audi, BMW, MINI, and Mercedes Benz.

Profit & Loss (P&L) Responsibility: Oversaw parts and service activities, ensuring profitability and cost-efficiency, with a strong focus on P&L management.

Customer Satisfaction Index (CSI): Enhanced service performance by implementing strategies to boost customer satisfaction and retention, reflecting positively on the CSI scores.

Revenue Growth: Increased service sales turnover and profits through effective operational management and customer service excellence.

Strategic Project Manager Egyptian Automotive & Trading Company, Cairo Nov 2021 – May 2023 Key Highlights:

Strategic Planning: Led the planning and execution of strategic projects in collaboration with the Ministry of Education, focusing on the development of the Applied Technology School vocational education concept.

Project Prioritization & Resource Allocation: Defined project prioritization, ensured optimal resource allocation, and identified and rectified operational gaps to streamline project execution.

Risk & Issue Management: Managed risks and issues across the project portfolio, implementing mitigation strategies to ensure project success.

Project Portfolio Oversight: Facilitated and oversaw a diverse portfolio of projects, driving the adoption of advanced project management techniques.

Executive Leadership: Served as the Executive Manager for the pilot school model, successfully guiding the project from inception to the first graduating class.

Project Replication: Successfully replicated the project model in various locations across all governorates of the Arab Republic of Egypt, ensuring consistency and quality in project delivery. After sales Manager Audi, Egyptian Automotive & Trading Company, Cairo Jul 2019 – Nov 2021 Key Highlights:

After-sales Strategy & Planning: Developed and implemented after-sales business strategies, focusing on enhancing service quality and operational efficiency across all service centers.

Performance monitoring: Monitored key performance indicators (KPIs) to ensure alignment with business objectives and continuous improvement in service delivery.

Customer Satisfaction Index (CSI): Managed the Customer Satisfaction Index (CSI) to improve service performance and customer retention rates.

Operational Efficiency: Led efforts to run efficient operations, ensuring optimal resource utilization and cost management.

Revenue Growth: Increased service sales turnover and profits by optimizing after-sales processes and focusing on customer satisfaction.

After sales Manager Maxim Automotive, DOMY Importer in Egypt, Cairo Jan 2018 – Jul 2019 Key Highlights:

Service Branch Initiation: Successfully initiated and fully equipped the first service branch, including the recruitment and training of all service staff.

Standards & Customer Experience: Established and enforced high service standards, ensuring that customer experiences aligned with the brand's image and reputation.

After-Sales Management: Delivered comprehensive after-sales services, including maintenance and repairs, to ensure high levels of customer satisfaction. Set the service scheduling and initial parts stock according to sales plan 1st year.

Budget Coordination: Collaborated with the General Manager to set and achieve annual target budgets, driving financial performance.

Dealer Network Evaluation: Evaluated and selected dealer networks for the new brand, ensuring alignment with company objectives and brand standards.

Warranty Policy Development: Developed/adapted and implemented warranty policies and procedures, ensuring compliance and customer satisfaction.

After sales Manager Yassin Group, Cairo Jan 2017 – Dec 2017 Key Highlights:

Business Re-Planning: Re-engineered aftersales business strategies to align with General Motors (GM) requirements, enhancing overall service delivery.

Performance monitoring: Oversaw all service center activities, established and tracked KPIs, and provided monthly summary reports to management.

Sales Targeting: Set and monitored target plans for labor-sales and parts turnover, ensuring alignment with Customer Satisfaction Index (CSI) metrics to drive service performance.

Service Manager Brilliance Bavarian Auto, Importer of Brilliance, Cairo Jan 2015 – Dec 2016 Key Highlights:

Operational Management: Managed all reception and workshop activities, including the Body-shop, with full responsibility and authority.

After-Sales Service: Provided comprehensive after-sales, maintenance, and repair services, ensuring high levels of customer satisfaction.

Budget Coordination: Collaborated with the After-Sales Director to set and manage annual target budgets, aligning financial goals with service operations.

Dealer Network Development: Worked as a Network Dealer Development Manager, contributing to the expansion and enhancement of the dealer network.

Reception Manager Mohamed Yousuf Naghi Motors, Rolls-Royce, BMW & MINI Importer, KSA Oct 2012 – Oct 2014 Key Highlights:

Reception & Workshop Oversight: Managed reception and monitored workshop activities, ensuring smooth operations and customer satisfaction.

Target Achievement: Consistently met and exceeded monthly and annual targets, achieving over 110% of goals.

Policy Implementation: Established and enforced company policies in alignment with BMW after-sales retail standards, maintaining high operational standards.

Customer Satisfaction Index (CSI) Improvement: Enhanced the CSI record through strategic service improvements and customer engagement initiatives.

Reception Manager Bavarian Auto Group, BMW, Rolls-Royce & MINI Importer, Cairo Sep 2003 – Sep 2012 Key Highlights:

Reception Supervision: Supervised the reception area, ensuring it was well-prepared and that staff performance met company standards.

Customer Complaint Management: Handled customer complaints efficiently, ensuring swift resolution and maintaining high levels of customer satisfaction.

Repair Oversight: Monitored service advisors' job cards to ensure effective and timely repairs, enhancing overall service quality.

Customer Satisfaction: Acted as the dealer's representative to the customer and the customer's representative to the workshop, ensuring seamless communication and complete customer satisfaction. Service Advisor Al-Fotouh Group, BMW & MINI Importer, Cairo Jan 2002 – Sep 2003 Key Highlights:

Customer Interaction: Greeted and engaged with customers to understand their needs and wishes.

Repair Coordination: Effectively communicated customer needs to the workshop, ensuring clarity and accuracy for successful repairs.

Customer Satisfaction: Ensured complete customer satisfaction by managing expectations and delivering high-quality service experiences.

Educational Qualifications

Bachelor's Degree in Mechanical Engineering Oct 1995 - Jan 2002 Higher Technological Institute of 10th of Ramadan City 10th of Ramadan City

Courses and Certifications

Diploma Dec 2014: PMP (Project Management Professional), BECOM Academy

Jun 2007: Leadership & Motivation, LOGIC Academy

Apr 2007: Certified Service Manager, BMW

After-sales Business, BMW

BMW After-sales Key Benchmark, BMW

Customer Satisfaction, BMW

Handling Difficult Customers & Complaints, BMW

Communication Skills, BMW

Professional Service Advisor, BMW

Body Noisy Analysis, BMW

Technical Training of All BMW Model straining

Awards

Mar 2007: BMW After-Sales Competition of Excellence 2007 Winner as a member of the Egypt Team

Achieved 4th place worldwide & 1st place among importers and non-German speaking countries Authorized License

Jun 2009: Insurance Expert for Damage and Accident Evaluations, Registered at Financial Authority Association to work as an Insurance Expert for Damage and Accident Evaluations, ID No. 1451

Projects and Additional Career

Mar 2007: Project Management: Extensive experience in initiating and renovating service centers according to brand identity.

Successfully initiated and managed more than 10 service centers, including 5 branches for BAG, from planning to supervising construction, equipment installation, operation, and staff training as per BMW standards.

Key projects include:

With BAG:

Roxy Branch (Sep 2003 – Oct 2004)

Kattameya 1 Branch (Oct 2004 – April 2006)

Alex Branch (May 2006 – Nov 2006)

Giza Branch (July 2007 – Aug 2009)

Almaza Branch (Aug 2009 – Nov 2010)

With EATC:

VWG Applied Technology School

VWG School's Service Center in Asmarat

VWG Training Academy in Asmarat

With others:

Deutschland Automotive (Authorized dealership of BMW), Obour Service Center Brilliance Bavarian Auto Service Center in Kattameya Barakat First Settlement New Cairo Service Center

Maxim Automotive Service Center

Contact this candidate