Customer Service Supply Chain
Resume:
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PROFESSIONAL SUMMARY
Highly-skilled management professional with extensive experience in international logistics, distribution, and supply chain management. Proven ability to develop, implement, and manage efficient logistics strategies and systems. Adept at analyzing logistics data and providing innovative solutions to improve operations and reduce costs.
SKILLS
Proficient in (Software)
Global logistics/ Freight Negotiations
Inventory Control/ Cycle Counts/Audits
Supply chain management
ERP system/ Lean six sigma
Order fulfillment/Labeling/Scanning
CONTACT
******************@*****.***
Flower Mound, TX 75022
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EXPERIENCE
Logistic Manager
MAR 2020 - PRESENT Unarco Material Handling, Lewisville, TX
Hired and managed a team of logistics staff, providing coaching and mentoring to ensure that customer service goals were met.
Training All employees on SOP'S
Inventory Control/ Cycle Counts
Daily Material Audits/ Staging
Create All Documents. (Manifests, Certificate of Analysis's, Pro Forma, pick/pack lists)
Managed logistics operations, including warehouse inventory and transportation of goods.
Resolved customer issues or complaints in a timely manner.
Developed relationships with carriers to negotiate competitive rates and service levels.
Coordinated with suppliers, vendors, and customers to ensure timely delivery of products.
Recommended system enhancements to improve operational efficiency, accuracy and customer service levels.
Developed and implemented strategies to optimize delivery of products and services.
Determined and implemented work procedures, laying out appropriate work schedules.
Prepared budgets for transport operations and monitored expenses against budget targets.
Led safety initiatives to foster safety-first environment and culture.
Logistic Manager
AUG 2016 - JAN 2020 Aqua Metals, McCarran, NV
I have analyzed expenditures and other financial information to develop plans, policies, and budgets for increasing profits and improving services.
Prepared budgets for transport operations and monitored expenses against budget targets.
Developed relationships with carriers to negotiate competitive rates and service levels.
Coordinated with suppliers, vendors, and customers to ensure timely delivery of products.
We collaborated with other departments to ensure that customer orders were processed efficiently.
Recommended system enhancements to improve operational efficiency, accuracy and customer service levels.
Created and maintained databases to track customer orders and deliveries.
Developed cost-effective strategies to optimize resources and reduce costs.
Created programs to retain, train and develop associates.
Achieved customer service and time objectives within financial constraints to meet program and financial goals.
Resolved problems concerning transportation, logistics systems, imports, exports, and customer issues.
Directed inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
Coordinated warehouse activities, records control and purchasing.
Inventory Control/ Cycle Counts Daily
Logistics/ Operations Manager
MAY 2015 - JUL 2016 ULTA Beauty, Reno, NV
Collaborated with cross-functional teams such as sales and marketing, finance and accounting to meet business goals.
Inventory Control/ Cycle Counts Daily
Hired and managed a team of logistics staff, providing coaching and mentoring to ensure that customer service goals were met.
Developed and implemented cost-effective strategies for efficient inventory management.
Supervised a team of warehouse personnel responsible for receiving, storing, picking, packing, and shipping goods.
Analyzed data related to supply chain costs, inventory levels, delivery times, and other performance metrics.
Recommended system enhancements to improve operational efficiency, accuracy and customer service levels.
Determined and implemented work procedures, laying out appropriate work schedules.
Created programs to retain, train and develop associates.
Inventory Control/ Cycle Counts Daily
Achieved customer service and time objectives within financial constraints to meet program and financial goals.
Coordinated warehouse activities, records control and purchasing.
Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak performance periods and issue work assignments.
General Manager
JUL 2013 - APR 2015 Buffalo Wild Wings, Medford, OR
Overseeing 176 hourly employees
Provided coaching and mentoring support for employees at all levels of the organization.
Built and maintained relationships with vendors and suppliers.
Performing daily QSC's in the front and back of the restaurant
Used customer feedback for improving operations and building brand loyalty.
Managed profit goals against budget and prior year, keeping controllable costs within budget.
Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
BQI computer program - Daily Inventory Counts
Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
Oversaw budgeting activities, monitored expenses and analyzed variances from places
Identified areas of improvement within existing systems and developed action plans for implementation.
Prepared financial reports clearly explaining operational effectiveness, trends and variances.
Monitored store performance and identified opportunities for improvement.
Executed sales and operational activities, producing results that met or exceeded business plan.
Met safety and security standards by overseeing preventative maintenance and repairs.
Created policies, procedures and guidelines for staff members' daily operations.
Implemented and maintained open-door communication system, reaching employees across department lines.
Owner/ CEO
MAY 2009 - JUN 2013 Beach Bumz, Brookings, OR
Managed the daily operations related to customer service, inventory management, and marketing.
Maintained a high standard of customer service through quality assurance checks.
Negotiated contracts and agreements with business partners, vendors, and customers.
Managed budgets effectively by accurately forecasting expenses and revenues.
Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
Monitored industry trends to identify opportunities for improvement.
Hired skilled personnel to handle challenges and obligations of business.
Recruited, trained, evaluated, and supervised staff members in accordance with company policies and procedures.
Negotiated contracts with suppliers to reduce costs while increasing quality standards.
Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels.
Invested in employees, using training to keep them at the top of their game.
Conducted market research studies to analyze consumer preferences.
Negotiated contracts with vendors and suppliers.
Developed comprehensive training programs for new hires as well as existing staff members.
Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
Established and monitored KPIs to optimize company performance.
EDUCATION
Program in Leadership
SEP 2024 SMU, UMH
Completed coursework towards Cosmetology
Vogue Beauty Academy, CA
Completed coursework towards Associate’s Degree In Criminology
Rogue Community College, OR
Completed coursework towards Dental Assistant
United Dental Assisting, NV
CERTIFICATIONS
Leadership Manager Certification, 09/2024
HAZMAT certificate (DOT), 01/01/17
Forklift operator certified, 01/01/16
Hawaii State Board of Cosmetology, 01/01/05
Oregon State Board of Cosmetology, 01/01/03
California State Board of Cosmetology, 01/01/02
Board of Tanning Association, 01/01/02, Medford, OR
Board on Police Standards and Training, BPST# 2553, 01/01/91, Shady Cove, OR
REFERENCES
Chad Flores
VP Of Quality • Friend
************@*****.***
Terri Bradfield
VP Of HR • Friend
**************@*****.***
David MarcAurele
david.marcaurele@gmail.comaspose_mlo6cntc
William Wohlers
aspose_mlo6cntc 469-514-9572aspose_mlo6cntc
williamwohlers0713@gmail.comaspose_mlo6cntc
PHONE
cell, 209-***-****
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CANDY BLACKWELDER
LOGISTIC MANAGER
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Contact this candidate