Customer Service Call Center

*

ELIDA MONROE

PO Box ******

Vancouver, WA ****7

Home: 360-***-****

Email: ************@*****.***

OBJECTIVE: Seeking the vacancy Call Center Specialist (remote) I have at least 30 years of demonstrated experience in the Acquisition discipline through excellent customer service. My warrant level is a $50 million -FAC-C Level III. The four agencies include: U.S. Fish andWildlife Service; Bonneville Power Administration (BPA); U.S. Forest Service my role as the Regional Procurement Analyst/Supervisory Contract Specialist and the NorthWest Region for the most current contracting best practices. At Indian Health Services as I served as a Director/Chief of Contracting and demonstrated regulatory usage and guidance to others for the applicable standard Federal Acquisition Regulations (FAR). At BPA, I demonstrated the agency’s streamline methodology of the (FAR) which is more of a commercialized business practice. At BPA, I demonstrated for an active focus with customers and maintaining the stewardship of our utilities for supporting the acquisitions of supplies/services/ and construction for the Northwest grid service stations. EMPLOYMENT HISTORY:

Supervisory Contract Specialist: 1/3/2023 to present: Employer: US Forest Service, remote, Washougal, WA/Vancouver, WA Salary: GS-13 40 hours/week Supervisor: Judith Martin: 208-***-**** Provide supervisory/management and technical leadership to five staff members; maintain $50M warrant for acquisitions of supplies/services via the Federal Acquisition Regulations.

• Provide customer service to staff of five for processing of contracts of supplies/services via the Federal Government’s Federal Acquisition Regulations.

• Meet with customers for planning acquisition projects to include milestones; prepare solicitations; award contracts; close out contracts; pay invoices; make sure all deliverables are paid per the appropriate contract systems.

• Reviews solicitations and award of the contracts for staff and discuss for building their skill set.

• Mentor and monitor staff for best contracting practices.

• Schedule payment schedules per contract’s deliverables and milestones.

• Keep updated with all training for certifications. 2

• Distribute requisitions to staff and assist as necessary with the entire procurement phases to enhance their skill set.

• Review and approve the zone’s continuous learning points for contracting officers and purchasing agents.

• Review/approve Continuous Learning points for the zone’s certification status.

• Meet with Program/Contracting Officer Representative for the various phases of the procurement cycle to strategize best contracting practices. Director/Chief of Contracting Supervisory Contracting Officer: 2/2017 – 12/2022 Employer: US Health and Human Services; Indian Health Services 1414 NW Northrup Avenue, Portland, OR 97209

Salary: GS-13-9 40 hours/week Supervisor: Ann Arnett Deputy Director (retired): (503) 910- 6749

The acquisition focus for this program is supplies and services for medical care for the tribal communities throughout the Pacific Northwest. Other contracts I am responsible include the Urban Tribal contracts. I am responsible for the standardization and consistency of the templates used for the contract via firm fixed price; cost; reimbursable and time and materials per PRISM contracting software and the government purchase card program.

• Provide supervisory/management and technical leadership guidance to six staff members; oversight/mentoring includes three senior contracting officers, two purchasing agents, and one Contracting Officer Representative (COR) specialist for the phases of the acquisitions. The acquisition focus for this program is supplies and services for medical care for the tribal communities throughout the Pacific Northwest. Other contracts I am responsible to include the Urban Tribal contracts.

• Planning: pre-bid and pre-award are phases which are routinely performed for high complex projects. The approvals which are required and approved must be taken into consideration for determining for all our Intellectual and Innovation Technology and property before my program may proceed with the procurement action.

• Process letter contracts for the urban program contracts for obligating the COVID-19 funding via construction proposals. *Presented training to staff for unauthorized commitment prevention.

• Perform audits for the purchase card program this fiscal year. Presented training to all cardholders for transitioning to a new program system last fiscal year.

• Resolve Performance Management Reviews from agencies headquarters. office assessment. I established the best contracting practices and approaches in the development of purchasing policies.

• Customers receive their supplies in a timely manner for meeting patients. needs.

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• Planning: pre-bid and pre-award are phases which are routinely performed for high complex projects. The approvals which are required and approved must be taken into consideration for determining for all our Intellectual and Innovation Technology and property before my program may proceed with the procurement action. It is my responsibility for monitoring milestones and PALT for meeting mission objectives of the agency for supplies and service delivery.

• Continuously implement the best contract practices and methods for staff from 2017 recommended elements from audit findings performed by our Head of Contracting team FY 2017; two months after I arrived at the agency.

• Excellent accomplishments: *Presented on the panel for Small Businesses and Indian Health Service Partner to Catalyze Innovation&quote, sponsored by the U.S. Department of Health and Human Services. *Process letter contracts for the urban program contracts for obligating the COVID-19 funding via construction proposals.

*Presented training to staff for unauthorized commitment prevention *Claim to Settlement letter from FY 2019 amount of $83,674.74. Remedy negotiated for resolution of the settlement is $17,455.58. Savings to the agency of $66,218.16.

• Provide oversight and review for the phase of the locums IDIQ for the AREA for the service units to issue task orders. We now have a pool of contractors with various specialties for medical services (clustered/targeted) disciplines.

• Present briefings to Directive; program staff and contractor staff for latest policy and or recommendation about directives and guidance. *Fill Contracting Officer vacancy in coordination with Human Resources. Meet all Human Resources guidelines for the hiring staff to include incentives. *Keep staff and upper management abreast of COVID-19 requirements and due dates. • Administer and manage staff workload and track deadlines for meeting milestones of the agency and customers. All workload meetings are on a weekly basis for meeting goals and milestones. RESULTS/IMPACTS: Meet milestones in a timely manner and provide skype training for standardization of processes.

• I keep upper management updated daily for correct new policy of the purchase card program for adhering to new development policies guidance requirements. RESULTS/IMPACTS: Customers receive their supplies in a timely manner for meeting patient needs. • Update clause for staff on a regular basis for adherences of the Federal Acquisition.

• Use the beta.sam.gov system to review the advertised RFQ and or RFPs. Mentor staff on usage. • Major accomplishment for the AREAs is the creation of the reference/template library for all programs and staff for improving operational workload and creating transparency for project status to other Directors for decision making and meeting deadlines. • Keep updated with the progressive best practices for team building and providing inclusive leadership/supervision on a daily basis. RESULTS/IMPACTS: 4

Create teamwork harmony for staff and encourage participation to up contracting skill- set. Coordinate remedial conflicts for staff in coordination with Human Resources staff. Supervisory Procurement Analyst: 1/2011 — 2/2017

Employer: USDA Forest Service 1220 SW 3rd Street, Portland, OR 97204 Salary: GS-13-5 40 hours/week Supervisor: Charles Hill/Director (retired) 501-***-****

• Provided supervisory and procurement oversight for region six’s Smart Pay 2 purchase card program team for audit compliance, engagement acceptable recommendation and guidance to government cardholders, and correct policy references for purchase card usage.

• I serve as the Region’s Bureau Certification Manager for the contracting officer’s warrant program and oversight of the Contracting Officer Representatives (COR).

• I co-lead the workload analyst for the contracting workforce from Forest Service’s various databases for compiling data to analysis workload rate of workload spend. Contract Specialist: 12/2004 to 12/2010

Employer: Bonneville Power Administration: Portland, Oregon and Vancouver, WA Salary: GS-12 40 hours/week Supervisor: Carol Edwards/Bob Gable (both retired)

• Provided contracting support to BPA clients and contractors for sub-stations such as transformers; batteries for the sub-stations; and energy renewable contracts for the agency and contractors.

• Processed the acquisitions via the procurement cycles while meeting milestones via a team environment with program personal staff.

• Verify invoices for payment per performance of construction contracts by the contract’s terms and conditions.

Contract Specialist: June 2001 – December 2004

Employer: U.S. Fish and Wildlife Service 7 911 NE 11TH Avenue, Portland, OR GS-9/11 through GS-12 40 hours/week Supervisor: Retired: Kathy Hal shack (retired)

• Contracting Officer demonstrated soliciting, negotiating, awarding, and modifying, closing out contracts for service, supply, and construction contracts up to my warrant level as well as higher dollar thresholds to 190 plus field station program units at the Regional

Portland State University: Portland, Oregon Bachelor of Science/Marketing and Business Administration: 1986

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Clark College: Vancouver WA Associate Legal Secretary program. 1979 Coop student at Clark County Public Utility District, Vancouver, WA Supervisors: Linda Wulf/Richard Cyr/Mr. Greenen- Credit Department CERTIFICATIONS: Professional Certification for a $50M warrant REFERENCE:

Charles Hill: Retired US. Forest Service: Director of Acquisitions: 501-***-**** Leah Largaespada: US Forest Service: Budget Management: 218-***-**** Kathy Leedham: US Indian Health Services-Headquarters; Employee Relation Officer, 301- 332-4725

Jeffery Johnston: US Indian Health Services; Federal Acquisition Certification Bureau Acquisition Career Manager, 240-***-****

Richard Dandasan: Director/Chief Contracting Officer 971-***-**** Ann Arnett: US Health and Human Services; US Indian Health Services -Deputy Director

(retired): 503-***-****

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