Customer Service Team Member
Resume:
Silu Desai
Souderton, PA ****4
Cell: 267-***-****
**********@**.***
Objective
Typing high volume answering calls, ability to work group environment, basic computer skills as expel, word. Basic maths skills, outlook, cloud cord (setting schedules for team member) Qualification Highlights:
● Received champion for BCR/SOCR(auditing ) 2019
● Received for Best Steller Teller for meeting Sales Goal 2016
● Received Best Excellent Customer Services voted by customer (gallup survey) 2016-2018
● Received for best customer relations 2009
SKILLS AND STRENGTH:
● Organizational Skills:research & Analytical skills
● Demonstrated ability to work in a fast paced environment
● Handle deposits, withdrawals, money orders, cashier and travels’ checks and credit card advances
● Cross -sell bank products and services
● Great attention to detail
● Transfer fund and accept loan payments
● Examine checks for endorsement
● Seme ATM
● Performed transactions in accordance with member’s request
● Vault timer manager
● Detail on daily basis
● Cash shipment and Foreign Wires
Experience:
Merck Sharp & Dohme Credit Union – Teller / MSR April 2019 – Present
● Provided exceptional customer service by assisting with account inquiries, conducting financial transactions, and resolving customer concerns.
● Accurately processed deposits, withdrawals, transfers, and loan payments while ensuring adherence to security protocols and financial policies.
● Promoted financial products and services to members, achieving referral goals and enhancing overall member satisfaction.
● Assisted in daily balancing of cash drawers, vaults, and ATM reconciliation, maintaining a high level of accuracy.
● Supported the management team with administrative tasks and handled troubleshooting for teller-related issues in the absence of a manager.
● Consistently met performance targets related to customer satisfaction, sales referrals, and operational efficiency.
Wells Fargo Bank – Various Roles 2013 – 2018
Customer Service / Part-Time Teller (2013)
● Delivered high-quality customer service in a fast-paced banking environment, ensuring accuracy in transactions and resolving customer issues promptly.
● Provided assistance with various banking products, including checking and savings accounts, credit cards, and loans.
Lead Teller (2015 – 2017)
● Supervised teller operations, ensuring smooth workflow and compliance with bank policies and procedures.
● Trained and mentored new tellers, providing guidance on customer service techniques and operational procedures.
● Handled complex transactions, including large cash deposits, currency exchange, and balance discrepancies.
Service Manager (2018)
● Managed branch operations, overseeing daily functions, scheduling, and employee performance.
● Ensured branch adherence to regulatory requirements and operational standards, reducing risk and improving customer satisfaction.
● Conducted performance evaluations, addressed staff concerns, and implemented strategies to optimize service delivery.
Education:
BJVM College (India)
Associate Degree in Business Management
● Completed 3 years of undergraduate studies in business management. Montgomery County Community College – Blue Bell, PA Undergraduate Studies in Business Administration and Management
● Completed coursework in business management, finance, and organizational behavior
(2003-2005).
H.M. Patel English Medium School – Dharmaj, Gujarat, India High School Diploma in Commerce (1996)
Additional Skills and Training:
● Computer Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), banking software, and financial management systems.
● Languages: Fluent in English, with strong communication skills and the ability to interact with diverse cultural backgrounds.
● Customer Service: Highly skilled in customer relations, conflict resolution, and problem-solving in high-pressure environments.
● Attention to Detail: Strong numeracy and accuracy, particularly in financial transactions and balancing.
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