Customer Service Administrative Assistant
Resume:
Christina Jackson
Seeking a administrative assistant position where I can utilize my dedication and skills with a competitive established company offering a challenging work environment, job growth opportunity, and long term employment potential.
Ennis, TX 75119
********@*****.***
Enthusiastic, hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of office procedures. Excellent communication and people skills with extensive years of professional customer service experience. Detail oriented, with exceptional written and verbal communication ability. Competent at completing and reviewing paperwork, accurately. Adequately convey important information to management and coworkers. Effectively solve problems as they arise. Successfully prioritize day to day tasks.
Work Experience
Dispatcher/Customer Service
ABC Wrecker Service - Fort Worth, TX
May 2018 to June 2022
Efficiently dispatched and routed 10 to 15+ Tow trucks. Received, logged and assigned calls. Registered, accepted /dispatched/closed out towing calls. Created and maintained working relationships with service providers including but not limited to fleet operations and independent contractors. Work collaboratively with management to solve customer related and logistical problems. Maintained office records of all customer transactions and data entry of company transactions. Data entry of customers information, insurance, payment information and processing paperwork. Coordinated customer request with supervisors when necessary. Utilized documentation skills and data entry skills to ensure clear communication and maintained constant communication with customers and various departments to ensure optimal customer service. Delivered superior customer service adequately answering multiple phone lines. Maintained smooth operational conditions. Assisted in impounding and releasing 30 to 40 vehicles per day following TDLR regulations. Assisted in managing lot inventory. Processed paperwork for weekly online auctions and updated vehicles in tops system. Terminal Manager
Paradigm Transportation Management Group - Fort Worth, TX February 2017 to October 2018
Remote Position - All clerical duties preformed in the office, scheduled and booked majority of the loads handled, generated for 75% of the company earnings, found coverage through transportation companies to pick up and deliver freight, all dispatch monitoring, status changes and updating data base to reflect accurate load details, customer service, sales/ pricing, rate quotes and new business recruitment. Dispatcher
JAX Logistics Dedicated Services, Inc. - Farmers Branch, TX 2016 to 2017
Scheduled, executed, and monitored customer-specific freight pickup and delivery orders. Planned, coordinated, and tracked daily route assignments to drivers, efficiently. Recorded and maintained all load and tracking data into computerized dispatch system. Contacted and informed the customers about order status and related concerns. Handled and addressed various delivery and pick-up issues, professionally and effectively. Documented and communicated work-related information to appropriate personnel. Received and responded to phone queries related to customer orders, professionally. Directed and dispatched drivers to designated locations for load pickup and delivery. Checked and maintained accurate driver logs and records related to work activities. Developed and maintained strong professional relationships with drivers and contractors. Assistant Manager/Administrative Assistantvv
The Purse House/Montana West
2013 to 2015
Responsible for all office operations including customer service, clerical duties, answering calls, order disputes, quality control, loss prevention, returns, maintaining data base, timely planning and organizing orders, shipping label preparation, updating Web pages with new items as well as discontinued items, responding to customers as a virtual assistant through website, accounts payable and receivable. Advertising Specialist/Advertising Designer
The Freestone County Times/The Navarro County Times - Fairfield, TX 2006 to 2013
Worked interchangeably between the two papers until May of 2009, when the Navarro paper was sold. Advertisement composition, graphic art, sales, customer service, accounts receivable, circulation, and photography.
Part-time Office Assistant
William Thomas Trucking Company - Ennis, TX
2005 to 2006
Provided all clerical duties as necessary. Answered and routed all telephone calls. Prepared and maintained office supply inventory. Input driver load information into company database. Maintained and updated the driver personnel files. Assisted dispatchers with freight dispatch as well as driver routing. Prepared all loss prevention reports.
Lead Dispatcher
M & B Carriers - Farmers Branch, TX
2003 to 2005
Dispatched 120+ trucks. Assigned rate quotes for potential customers. Provided drivers with load information. . Issued driver COM checks. Maintained all logs of inbound and outbound freight. Loss prevention reports. Assisted customers with inquiries. Maintained and updated all driver files. Input driver load information into database. Maintained and prepared driver log reports for Department of Transportation. Copied and filed all driver load documentation. Researched load history for possible damages. Miscellaneous clerical duties as needed.
Dispatcher/Freight Coordinator
Patriot Logistics - Irving, TX
2003 to 2003
Dispatched 60+ trucks. Responsible for scheduling inbound and outbound freight. Quoted rates for customers. Arranged loads for drivers. Secured all information and documentation for drivers files. Provided customer service for clients. Compiled load history and load documentation. Responsible for preparing and maintaining loss prevention reports. Input all driver data into database. Dispatcher/Customer Service
Start Trucking - Hutchins, TX
1997 to 2002
Responsible for dispatching 20+ trucks. Prepared rate quotes for customers. Secured loads for drivers. Scheduled inbound and outbound freight. Assisted customers with inquiries. Maintained and updated all driver files. Input driver load information into database. Maintained and prepared driver log reports for Department of Transportation. Copied and filed all driver load documentation. Issued driver COM checks. Researched load history for possible damages. Loss prevention reports. Miscellaneous clerical duties as needed
Office Manager
Huddleston Company
1995 to 1997
Responsible for accounts payable and receivables. Prepared payroll for 25+ employees. Prepared all I.R.S. tax deposits. Prepared worker compensation reports. Prepared bids for future job opportunities. Prepared billing for Texas Workforce. Maintained accurate records of all incoming checks and cash receipts.
Education
1992 Graduate of Bryan High School
Skills
• General ledger reconciliation
• Account reconciliation
• Accounts Receivable
• Accounts Payable
• Journal Entries
• Office Management
• Communication skills
• Customer service
• Microsoft Excel
• Payroll
• Data Entry
• Bank Reconciliation
• QuickBooks
• Accounting
• Detail oriented (10+ years)
• Create and update spreadsheets (10+ years)
• Database management (10+ years)
• Multiple computer programs (10+ years)
Additional Information
Computer Programs
• Microsoft Windows
• Microsoft Suite
• Word Perfect
• Lotus 1-2-3
• Excel
• Adobe Illustrator
• Adobe Photoshop
• Adobe Indesign
• Adobe Acrobat
• Multiple Transportation Management Programs
• PC and MAC
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