Customer Service Call Center

Travion Mahoney

Shreveport, LA • 318-***-**** • **********@*******.***

Professional Summary

Hardworking and dependable Customer Service Supervisor with over 10 years of experience in high-volume call center environments, including remote roles. Proven ability to lead teams, resolve complex customer issues, and deliver results in fast-paced settings. Known for strong communication, team motivation, and a commitment to exceeding customer expectations. Seeking a long-term opportunity to contribute experience and grow within a dynamic organization.

Key Skills

Remote & In-Person Customer Support, Call Center Operations, Team Leadership & Coaching, Conflict Resolution & De-escalation, Microsoft Office, CRM & Ticketing Tools, Schedule & Workflow Coordination, Performance Tracking, Data Entry & Documentation, Sales & Upselling Techniques, Customer Retention

Professional Experience

Customer Service Representative (Remote)

Conduent – Remote Jul 2023 – Apr 2025

- Provided phone-based support for government-related services with a focus on professionalism and policy accuracy

- Resolved customer inquiries related to benefits, claims, and account status while maintaining confidentiality and compliance

- Maintained detailed records of customer interactions using internal CRM tools

- De-escalated calls from frustrated customers and ensured issues were resolved or properly escalated

- Met or exceeded performance metrics, including average handle time and customer satisfaction scores

Customer Service Representative (Remote)

TTEC – Remote Jul 2021 – Jul 2023

- Delivered remote support to customers across multiple industries including healthcare and telecom

- Answered 50–80+ calls per day, handling billing, service issues, and account changes efficiently

- Used proprietary systems to document interactions, update records, and troubleshoot problems

- Promoted additional services when appropriate, contributing to team sales goals

- Recognized for call quality and maintaining a positive tone under pressure

Call Center Supervisor

Teleperformance USA – Shreveport, LA Jan 2018 – Apr 2021

- Supervised and trained a team of 15 agents to consistently meet productivity and customer satisfaction goals

- Delivered ongoing coaching, call feedback, and performance evaluations

- Led weekly team meetings to review KPIs and align on business goals

- Resolved escalated customer complaints and billing issues with professionalism

- Developed new training materials and facilitated onboarding for new hires

Customer Service Representative

Teleperformance USA – Shreveport, LA Mar 2015 – Jan 2018

- Assisted high-volume customer inquiries regarding billing, services, and technical issues

- Educated customers on promotions and upsold services, contributing to monthly sales goals

- Maintained accurate documentation in CRM systems for all customer interactions

- Built positive relationships through patience, empathy, and professionalism

Stocker

County Market Grocery – Shreveport, LA Jul 2006 – Sep 2015

- Restocked merchandise, maintained store cleanliness, and assisted customers

- Organized back stock and inventory to improve product access and minimize shrink

- Operated equipment to palletize and move products safely

- Assisted with setup and teardown of promotional displays

Education

Associate of Applied Science – Aviation Maintenance Technology

Southern University Shreveport – Shreveport, LA

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