Financial Operations Specialist

Kristin Freda

*** ******* *** ******* ****** PA, 19348

(C) 410-***-**** (E) *******@*****.***

Professional Summary

Detail-oriented Bookkeeper and Financial Operations Specialist with 14 years of experience supporting small businesses with clean, accurate books and financial clarity. Certified QuickBooks ProAdvisor (Levels 1 & 2) and Payroll Certified, I specialize in transaction management, clean-up projects, reconciliations, reporting, and tax prep support. With a background in overseeing businesses generating over $1.5M in annual sales, I bring a deep understanding of both day-to-day bookkeeping and big-picture strategy. I hold a Bachelor’s in Psychology with a Minor in Family Studies, and thrive in fast- paced environments where accuracy and insight drive business growth. Work Experience

08/2018-Current Director of Financial Operations at Philly Pretzel Factory PA, DE Locations

Currently manage bookkeeping and financial operations for three business locations in PA and DE. Responsibilities include QuickBooks management, payroll, monthly reconciliations, P&L oversight, budgeting, and tax prep. Maintain compliance with federal and state regulations, handle HR records, and support business growth through accurate reporting and financial organization.

03/2016 – 2019 Soft Pretzel Franchise Systems, Inc. Philly Pretzel Factory Philadelphia, PA Franchise Business Consultant

Worked closely with franchisees to improve operations and profitability through bookkeeping, P&L management, and strategy. I train staff on customer service, compliance, and financial best practices while overseeing operational standards. I also handle hiring, supervision, and lead marketing meetings and franchise training. With expertise in data analysis and reporting, I help drive success and enhance the customer experience. 03/2011 – 03/2016 Baltimore & Philadelphia Subway Group Baltimore, MD & Philadelphia, PA Senior Field Consultant For Subway and Auntie Anne’s Built strong relationships with Subway and Auntie Anne’s franchisees to improve operations and profitability through bookkeeping, P&L management, and compliance training, having completed corporate training for both brands. I conduct monthly evaluations to ensure adherence to policies, procedures, and operational standards across 54 restaurants. I also host technology trainings, assist franchisees with the interview process, and supervise, manage, and train employees while providing business consulting and ongoing technology support.

09/2007 - 03/2011 Play Center’s, Inc., School Age Director Timonium, MD

-Plan and implement curriculum and field trips for Elementary School students. -Responsible for ensuring compliance with childcare regulations and the standard procedures set by the Office of Child Care Licensing. (COMAR) -Manage the safety of children grades K-5th while encourage and assist after-school learning for children K-5th grade. Supervise, manage, and train staff on policies and procedures.

Education

01/2025-03/2025 Intuit and QuickBooks Bookkeeper, Payroll, ProAdvisor 1 & 2 Certifications 08/2003-05/2007 Towson University Towson, MD

Bachelor of Science degree in Psychology, minor in Family Studies. GPA 3.75