Customer Service Medical Assistant

OBJECTIVE:

Dedicated and compassionate Certified Clinical Medical Assistant with a strong desire to provide exceptional patient care in the medical field. Seeking an opportunity to leverage my clinical and customer service skills to support a healthcare provider's practice and contribute to positive patient experiences. Customer service representative seeking a position that utilizes conflict resolution skills via phone, email, mail, or social media contact.

EDUCATION/CERTIFICATION:

Certified Clinical Medical Assistant, Certification #M5N5G7T2

National Health Career Association August 13, 2019 – August 13, 2027

Clinical Medical Assistant

Roseville Adult School, Roseville, CA August 2019 – November 2019

CPR/BLS ID # 71197

American Red Cross July 2027

Business Office Professional Certificate

Placer School for Adults, Auburn, CA May 2018

RELEVANT SKILLS:

Clinical:

Conducted patient interviews to gather medical history.

Accurately recorded vital signs and blood pressure.

Proficient in administering injections and venipuncture techniques.

Performed tasks such as taking throat cultures, EKG, nebulizer treatments, and urinalysis samples.

Ensured the sterilization of medical instruments using autoclave sterilizers.

Knowledgeable in medical terminology and familiar with CPT and ICD-10 coding.

Administered medications as prescribed by physicians.

Utilized VelociDoc electronic practice management system effectively.

Customer Service:

Skilled at anticipating patient needs and asking exploratory questions.

Clearly communicated instructions from the physician to the patient or authorized person.

Effective at de-escalating concerns and issues.

Managed daily communication with 80+ patients through phone calls.

Excelled in meeting company goals.

Demonstrated problem-solving and conflict resolution skills.

Demonstrated exemplary customer service with excellent interpersonal skills.

Ensured timely first-call resolution.

Effectively de-escalated customer issues.

Utilized effective time management and prioritization skills.

EXPERIENCE:

Medical Assistant Extern, Cal Urgent Care, Rocklin, CA 2019

Assistant Manager, Ike’s Ribs-N-Bibs BBQ Catering, Rocklin, CA Jan 2014 – Jan 2024

Customer Service Consultant, GAP, Inc., Rocklin, CA May - Oct. 2014

Caregiver for Thelma Davis, Rocklin, CA Aug 2008 - May 2014

Dispensed 24/7 care for Thelma Davis.

Performed housekeeping and transportation.

Provided personal hygiene and emotional support.

Supervised daily medication and managed monthly financial budget.

Customer Service Rep., Ultimate Staffing @ First Data, Roseville, CA June - Aug. 2008

Administered quality customer service for existing customers with their P.O.S. systems.

Troubleshooter for P.O.S. equipment to ensure credit transactions were accessible on a daily basis.

Performed miscellaneous testing, account maintenance, "tele-trained," and appointment setting.

Customer Service Rep., Aerotek Staffing @ Waste Mgmt., Rancho Cordova, CA March 2007 - Feb. 2008

Processed requests for new service, cancellations of service for residential and commercial customers.

Routinely serviced over 80 customers via daily inbound calls.

Achieved goals on weekly call monitors.

Dispatched special orders on service collections.

Handled faxes, emails, and various pieces of incoming mail.

Customer Service Rep., Ultimate Staffing @ Addison Avenue Credit Union, Roseville, CA May - Oct. 2006

Opened and closed bank accounts.

Modified discrepancies on statements.

Assisted members in retirement planning.

Carried out wire transfers (domestic and international).

Porting, Residential and Wireless Rep., SureWest Communication, Roseville, CA April 2001 - Feb. 2006

Processed requests for new service, modifications, disconnections, and restoration of service.

Served as a special point of contact to landline and wireless carriers.

Maintained a thorough working knowledge of local network access services and number porting agreements.

Insurance Specialist, USAA Insurance, Sacramento, CA May 1999 - Feb. 2001

Received and recorded incoming initial loss reports.

Verified policy coverages and addressed immediate questions regarding the claims process.

Adjusted claims identified as "express claims."

Customer Service and Special Clerk, MCI Telecommunications, Sacramento & SF, CA May 1989 - April 1999

Resolved market and billing issues.

Processed technical support and market research for various product services.

Provided pre-sale, post-sale, and installation information.

EDUCATION:

DeVry Institute of Technology, Phoenix, AZ

Completed Computer Science Courses

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