Customer Service Manager
Resume:
NUSA ALTAIE
Glendale,AZ **308
Cell: 480-***-****
******.****@*****.***
Nationality: Iraqi American
PROFESSIONAL EXPERIENCE - USA:
ARIZONA HEALTH CARE
October 2018-2022
www.achhms.org
PS ( supervisor ) for mental people
Entering data and documentation
AKORBI for Translation
May 2013-2019
Interpreter
WALMART
March2014-2020
www.walmart.com
Customer Service Manager
Address: 1607 W Bethany Home RD
Phoenix, AZ 85015
T: 602-***-****
DEAN WARREN FURNITURE &FABRICCOMPANY
February 2012 - May 2013
www.deanwarren.com, Scottsdale, AZ
Library Assistant
Direct sample (memo) room operations- organizing and distributing memos for designers and clients, filing, ordering, restocking and pulling memos.
Coordinate sales purchasing for office among clients, designers, and store’s operations.
T:480-***-****.
Address : 2716 N. 68TH Street. Suite #1 Scottsdale.AZ 85257
PROFESSIONAL EXPERIENCE – INTERNATIONAL:
Vefa Exhaust Factory
April 2009 – November 2011
www.vefaexhaust.com, Damascus, Syria
Executive Secretary / Interpreter / Factory and Office Manager/ Front Desk/Accounting (factory manager with multiple tasks
Coordinate office management activities for the executive.
Research, compile, assimilate, and prepare confidential and sensitive documents, and brief the executive regarding contents.
Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials and organize documents; handle some matters personally and forwards appropriate materials to the executive and staff.
Receive and screen incoming calls and visitors, determine which priority matters are, be as an interpreter between the owner and customers, and alert the executive accordingly.
Make referrals to appropriate executive staff and provide requested information.
Compose letters and memoranda in response to incoming mails, e-mails and calls.
Transmit directives, instructions and assignments and follow up on status of assignments as liaison between the executive and subordinates and others.
Operate computers to produce a variety of documents, charts, and graphs in final form.
Update executive on status of issues before scheduled meetings.
Prepare agenda and collect materials for meetings, speeches, and conferences; take minutes and keep records of proceedings as required.
Review, proofread, and edit documents prepared for the executive's signature.
Take and transcribe dictation on technical and confidential matters from the executive as required.
Recommend actions to be taken on office expenditures such as equipment and supply needs.
Assist in preparation of the office budget.
Attend meetings as executive's representative; report on proceedings.
Compile and maintain records, statistical information, and reports.
Establish and maintain various filing and records management systems.
Perform related work as assigned.
SARA FOR EVENT MANAGEMENT
February 2005 – March 2009
Damascus, Syria
Executive Secretary
Conduct archive process for events by papers and on computers.
Collect brochures and gathering information for the companies who need to participate in fairs and festivals.
Market process for Sara’s company.
Conduct pricing for stuffs and building marketing strategies.
Administrative and secretarial duties with wide latitude for exercising discretion and judgment.
Prepare letters as instructed and in accordance with precedent and directed mail to other staff members for their action.
Arrange for and scheduled appointments for the executive, including interviewing callers and making proper referrals; prepared material and made arrangements for meetings as required.
Study reports received, checked and compared with previous reports and other data, and brought to the attention of the executive significant items, changes, errors or omissions.
Set up and maintained office files and kept correspondence and reports available for reference and efficient operation of the office.
Answer telephone and replied to questions in accordance with general instructions and referred calls to appropriate staff member.
AKFEN COMPANY
June 2003 – November 2004
Executive Secretary (feed USA Army in Iraq) Iraq, Mosel
Preparing food list to chiefs type it and print it for few days later (breakfast, lunch and dinner).
Emailing and faxing to Turkey (The head office).
Design the stickers and type the kind of food on it.
Interpreter.
Files.
Scanning.
Call.
SADEER TOURIST COMPLEX
January 2001 – June 2003
Iraq, Mosel
Complex Manager Assistant
Responsible about rebuilding the complex, watching processing.
Lead more than 60 workers.
Lead around 11 contractors.
Faxing and emailing.
Filing and organizing
Interpreter.
EDUCATION:
UNIVERSITY OF MOUSIL - COLLEGE OF ART Iraq, Mosel
DEPARTMENT OF TRANSLATION ( 2 years )
PHOENIX COLLEGE PHOENIX,AZ
PREPARING ASSOCIATE DEGREE
FOR BUSINESS MANAGEMENT.
LANGUAGUES:
Fluent in Arabic and English.
COMPUTER SKILLS
Proficient in Microsoft programs, including Office, Excel, Word Processing, PowerPoint.
Proficient in social media networking, including Face book, Instagram .
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