Process Improvement Burger King and 7-eleven

FEB *, **** * AMERICAN * CLARKSVILLE, USA, ***** *

*****************@*****.*** * 931-***-****

VANIYA HAMMONDS

eleven

PROFESSIONAL SUMMARY

Restaurant professional with a focus on team leadership and service excellence, adept in coordinating with staff to improve

operational efficiency and customer satisfaction. Demonstrated skills in sales strategy and process improvement, with a track

record of developing successful menu items and implementing staff training programs. Committed to fostering a positive work

environment, enhancing team collaboration, and driving sales growth.

EMPLOYMENT HISTORY

BURGER KING Jul 2022 - Dec 2023

Burger King Clarksville

4 Streamlined order processing to enhance service speed, resulting in noticeable gains in customer satisfaction and repeat

business.

4 Fostered a team-oriented environment, encouraging staff engagement and collaboration, which led to improved team

dynamics and productivity.

# Maintained accurate inventory records and executed daily stock checks, ensuring product availability and minimizing waste.

¢ Implemented a new training program for staff, enhancing service quality and contributing to a marked improvement in

customer feedback.

4 Promoted upselling techniques among team members, increasing average transaction value and driving overall sales growth.

4 Monitored sales trends to adjust staffing levels, ensuring optimal coverage during peak hours and improving customer wait

times.

RESTAURANT May 2025 - Present

7eleven Clarksville

+ Coordinated with kitchen staff to enhance food preparation efficiency, resulting in faster service times and improved

customer satisfaction.

Analyzed customer feedback to identify service gaps, implementing training that fostered team skills and elevated overall

service quality.

Developed and introduced a new menu item based on seasonal trends, attracting new customers and boosting sales.

Promoted a positive team environment, enhancing employee morale and collaboration, ultimately contributing to lower

turnover rates.

SKILLS

‘Team Leadership, Sales Strategy, Process Improvement, Time Management, Conflict Resolution, Customer Retention,

Staff Training, Service Excellence, Operational Efficiency, Menu Development, Customer Engagement, Sales Forecasting,

Sales Training, Customer Service, Inventory Control, Quality Assurance.

EDUCATION

HIGHSCOL/GED Feb 2022 - May 2024

kenwood high school Clarksville

HOBBIES

ilike puzzling, swimming, drawing, cleaning, redecorating,

LANGUAGES

english (Native).

Contact this candidate