Systems Analyst Business
Resume:
William Dan Brown
678-***-****(cell)
************@*****.***
https://www.linkedin.com/in/william-brown-b77588250/
Excutive Summary
Senior Business Systems Analyst HC Insurance, Group Billing, and Claims Processing Expert
Highly accomplished Business Systems Analyst with over 15 years of experience driving operational efficiency and improving business processes within the healthcare insurance and financial services industries.
Proven expertise in healthcare claims processing, group billing, and payment accuracy across major providers like Blue Cross Blue Shield, Lincoln Financial Group, and TriZetto.
Adept at analyzing complex business requirements(BRDs, FRDs, URDs), writing detailed user stories, and streamlining end-to-end claims lifecycle, including adjudication, payment reconciliation, denial management, and automated billing adjustments.
Used VISIO, CAERWIN for WEB development wireframing and concept and context activity diagrams.
Demonstrated success in identifying process gaps, implementing automated solutions, and reducing processing Using JIRA, CONFLUENCE, and CMS Claims processing through strategic system enhancements.
Skilled in collaborating with cross-functional teams to gather business requirements, translate them into technical solutions, and lead the development and deployment of automated workflows.
Strong background in Agile Scrum and SAFE Agile frameworks, with hands-on experience in JIRA, Azure DevOps, and SharePoint for project tracking and reporting.
Exceptional analytical and problem-solving abilities, with a focus on improving reimbursement cycles and ensuring compliance with governmental regulations.
Strong ability to drive mesurable improvements in operational efficiency, enhancing customer satisfaction, and provide strategic insights to support business growth.
Education
B.A. in Marketing Management from Mercer University
SIX Sigma Lean certifications, Candidate for PMP
Certificates in Agile/ Scrum
Work Experience
Contract Co: Infinite Computer Solutions (Remote) 04/2024 – 05/2025
Business Systems Analyst / Product Owner / QA Tester
Wrote detailed Business Requirement documentation (Use Cases) for CareSource and Gainwell Technologies enhancements for Payers and Providers for Medicare and Medicaid Claim Processing, focusing on group billing and group claims processing improvements to minimize payment discrepancies and speed up reimbursement cycles.
Defined and wrote user stories for enhancements related to group billing and claims submission, ensuring alignment with Medicare and Medicaid regulations and payer-provider contract terms.
Developed ALM test cases/stories to validate the end-to-end claims lifecycle for both individual and group claims, including claims adjudication, payment reconciliation, and denial management.
Created and refined user stories for group claims submission, payment reconciliation, and appeals resolution to reduce manual errors and increase processing efficiency.
Supported the development of automated workflows for group claim adjudication and secondary billing, leading to a 25% reduction in processing time.
Engaged with stakeholders to refine business requirements for claims processing and billing, ensuring clarity and completeness for ongoing development and enhancements.
Utilized Sharepoint, ServiceNow, JIRA, and DevOps within Agile Scrum, SAFE Agile, and Kanban frameworks for feature enhancements and conducted Sprint Planning, retrospectives, and Defect monitoring.
Developed API stories in JIRA and Azure DevOps for claim status tracking, coverage verification, and automated billing adjustments for group policies.
Managed backlog grooming and user story refinement for claims processing and billing feature updates, ensuring seamless integration with existing payer-provider systems.
Contract Co: TriZetto Group-Cognizant (Remote) 03/2021 – 03/2024
Business Systems Analyst / Product Owner / QA Tester
Provided PO SharePoint ITIL/Workflow support for SF HC ITIL Enhancements and New Development for UHC/TriZetto, VOYA, 3M, and Premier Group Healthcare Insurance, focusing on group claims and billing automation.
Defined and documented comprehensive user stories for claims submission, claim verification, denial management, and appeal resolution processes.
Conducted gap analysis to identify root causes of payment delays and claim rejections, leading to a 20% increase in clean claim rates for group policies.
Wrote Business Requirement documentation for Salesforce Cloud Marketing, JIRA, ALM and ServiceNow compliance, incorporating complex billing adjustments and claim processing scenarios.
Enhanced claims verification processes in Epic and Sharepoint,reducing delays in group claims submission and improving payment accuracy by 15%.
Activated Automated Coverage Finder in Epic for HIPAA-compliant information required for group policy coordination and improved reimbursement cycles.
Created and refined user stories for automated billing workflows, claim status notifications, and real-time eligibility checks to improve member experience.
Supported the development of RPA solutions for claim verification and billing reconciliation, increasing overall claims processing efficiency by 18%.
Created UI/UX Vision workflows, wireframes, and UML diagrams to describe concept and context of changes in group claims processing interfaces.
Managed backlog grooming and sprint planning for claims automation, billing reconciliation, and payer-provider integration using Azure DevOps and JIRA.
Created API stories for group claim submission, denial review, and real-time payment adjustments, ensuring compliance with regulatory requirements.
Blue Cross/Blue Shield Florida (Remote) 03/2020 – 12/2020
Contract Co: Infinite Computer Solutions
Business Systems Analyst / Product Owner
Provided Production support for Blue Card processing for BlueCross/Blue Shield (Enroll Point) Legacy Insurance Group Billing System, focusing on automating billing cycles and improving claim adjudication.
Wrote and refined user stories for group billing adjustments, claim submission error handling, and payer reconciliation processes.
Developed API WEB Site requirements, and Wireframe work flow concept and context diagrams using VISIO and CA-ERWIN
Analyzed Business needs to determine technical requirements and identify system impacts for Ancillary Billing, Salesforce integration, and Data Governance, with a focus on group policy alignment.
Verified data integrity using Oracle Toad, Visio, MS SQL, and Excel for Medicare data integration and group policy member data.
Conducted root cause analysis for group claim denials and implemented corrective actions, leading to a 12% reduction in payment delays.
Supported requirements gathering for Web, Mainframe, and Middleware Insurance Enrollment Applications for group and individual plans.
Created and maintained work flow diagrams, models, and procedures, user guides, scorecards, and reporting to assist with ongoing operations for group billing cycles and claim adjustments.
Developed and tested automated claims verification processes, reducing manual intervention and improving payment turnaround time.
Managed backlog grooming and user story updates related to claim adjustments and billing reconciliation for group policies.
Lawrence Media, Lawrenceville Ga /Contract 12/2018 – 03/2020
Contract Co: Lawrenceville Media (NO PAY)
Business Data Analyst
Provided Business Systems Analyst UI / UX support for new development done in WordPress.
Created Formal Project Plan and test plan documentation using UML.
Provided KPI Data Analytics and UML Activity Diagrams for customers for their customer websites.
Created Visio workflow processing diagrams for process improvement for metadata.
Used mapping documentation for ETL processes and Data Integration
Participating in testing UI / and UX screens, for Healthcare SQL data analysis, Data modeling and domain modeling process improvements
Developed training documentation and PowerPoint workflow presentations for new development.
Facilitated Agile Scrum sessions to collect requirements from system users and prepared business requirements that provided appropriate scope of work for technical team to develop prototype and overall system Data functionality.
Lincoln Financial Group - Atlanta, GA (CRI contract) 02/2018 – 11/2018
Contract Co: Client Resources
Business Systems Analyst / Product Owner
Provided Agile Scrum QA support for group healthcare system integration and data mapping for financial application migration, with a focus on group claim submission and adjudication.
Defined and documented BRDs, FRDs, user stories for group billing automation, claim status tracking, and payment reconciliation.
Conducted root cause analysis on claim rejections and payment discrepancies, leading to a 15% improvement in clean claim rates.
Supported integration of Salesforce Health Cloud Marketing and Oracle for group policy quoting, enrollment, and claims handling.
Performed audits of ETL processes, data analysis, data mining, and testing of Salesforce Healthcloud and Tableau data used by Group Underwriting for the Re-insurance Platform.
Defined Test Plans for Salesforce Health Cloud Marketing integration for Group Policy Quoting and User experience for EMR Cloud applications.
Created detailed flow diagrams and UML models for billing adjustments and claim reconciliation processes.
Managed backlog grooming and sprint planning for claims automation and billing feature updates using JIRA and Azure DevOps.
CDC DGHT, OPHPR - Atlanta, GA (Contract) 03/2017 – 12/2017
Contract Co: Apex Systems
Business Analyst / Product Owner
Test Lead/Manager Requirements for SharePoint TFS/Oracle/Java interface HR Site for preventing de-duplication of data and process improvement, including streamlining group claims processing for healthcare data.
Conducted Agile Scrum JAD sessions with subject matter experts and SharePoint Developers to define group billing and claim adjudication workflows.
Monitored and reported Oracle Data SQL (Toad)/MS SQL Server/SAS/Business Objects/MS Access data math algorithm de-duplication and claims processing data analytics.
Wrote detailed BRDs, FRDs, and user stories for automated claims processing, adjudication, and reimbursement tracking for TB/HIV vaccine distribution.
Uses multiple UX design tools FIMA, and ZIRA for angular Supply Chain development
Provided SharePoint UX/UI support for functional design document enhancements testing and internal site reporting for group billing and claim verification processes.
Created SAS Enterprise Reports for statistical analysis and probability related to claims acceptance and payment trends.
Mapped EMR Clinical data for the manufacture and distribution of TB/HIV vaccines for healthcare treatments using UML Activity Diagrams, focusing on improving the efficiency of group claims submission and payment reconciliation.
Identified emerging trends in data concerning the quality of healthcare and cost reduction, helping to inform more accurate group claim adjudication and payment.
Utilized machine learning to determine the probability of data mining occurrences related to group claims and reimbursement rates.
Created test cases and functional requirements for group claims workflows and automated coverage verification for healthcare treatments.
Wrote many UML test cases for government-mandated HIPAA DATIM/PEPFAR data reporting, ensuring compliance for group policy claims and billing processes.
Assisted with Java, Angular, and Oracle Quality Assurance for claim status updates, automated billing adjustments, and reimbursement cycles.
State of GA / DHS - Atlanta, GA (Contract) 07/2014 – 02/2017
Contract Co: Apex Systems
QA Data Analyst / Scrum Master
Gathered Requirements for ITIL Agile Scrum testing of Oracle reporting websites for Business Objects server Cloud migration using TMS for offshore development, including enhancements for group claims processing and adjudication.
Mapped user interface data requirements for Master Data Management and group billing configurations to ensure compliance with state healthcare policies.
Developed SQL Data Dictionary analytics for Data Warehouses measuring testing performance for State Unemployment and Health Services Applications, with a focus on group policy claims and billing accuracy.
Participated in daily Scrum Stand-ups, biweekly sprint planning, product backlog grooming, sprint reviews, and retrospective meetings. Assisted the Product Owner in updating the sprint and the product backlog for group claims enhancements.
Test Lead/Manager for HR Applications and Requirements for UI/UX Mobile and Cloud apps, focusing on group claims processing interfaces and payment verification.
Created detailed user stories for group claims submissions, denial management, and real-time claim status updates in CMS, JIRA and ServiceNow.
Used Machine Learning to determine the probability of data inconsistencies in group claims and automated adjustments.
Provided QA assistance for JAVA and Oracle PL/SQL and API Development to support real-time claim verification and automated payment reconciliation.
Managed backlog grooming and refinement for group claims processing and billing automation, improving overall payment turnaround by 18%.
Verified data integrity and consistency for claim adjustments, ensuring HIPAA compliance for all group policy submissions.
Supported EMR DHS systems and SNAP TANF applications using best practices in HP ALM and JIRA to automate group billing reconciliation and claims verification.
Wrote user stories and test cases for HL7 Quality Center testing and vendor verification related to group claims and coverage adjustments.
Conducted gap analysis of functional requirements for group billing automation and denial resolution.
Children’s Health Care of Atlanta - Atlanta, GA (Contract) 04/2014 – 07/2014
Contract Co: Apex
Business Data Analyst
Gathered Requirements for Oracle (Toad) SQL/BI reporting/Business Objects of EPIC and Clarity Clinical Hospital data for Mobile and Office applications, focusing on streamlining group claims submission and adjudication.
Defined detailed user stories for group billing adjustments, claim status notifications, and appeals resolution to improve reimbursement accuracy.
Used Business Intelligence QlikView/Tableau tool to identify data mart collection areas for math algorithm requirements, enhancing the accuracy of group claims calculations.
Mapped and processed ETL for Clinical lab data and Metadata for UML Outcome treatment procedures, improving the accuracy of group claims submission.
Conducted Agile Scrum JAD sessions for EMR EPIC module EDI and HL7 upgrades and ICD-9 conversion to ICD-10, with a focus on improving claim status tracking and payment reconciliation.
Conducted Data Science Quality assurance of Data Warehouses, improving data integrity for group claims reporting and reconciliation.
Researched MS Access databases, pivot tables, and VLOOKUPs to gather and analyze PHI data requirements for reports, which were converted to SSRS, Oracle SQL, and SAS for more accurate group payment processing.
Developed detailed use cases for workflow reporting processes related to group policy billing and reimbursement, using Visio to map system workflow and claim processing updates.
Loaded requirements to Excel Quality Measures SharePoint Sites for AWS Data analytics and process measurements related to group claims reimbursement trends.
Enhanced real-time claim submission processes for group policies, reducing claim rejection rates by 12% through automation and data validation improvements.
Provided analysis and testing for Epic claims verification modules, ensuring consistent alignment with payer-provider contract terms for group policies.
Managed backlog grooming and refinement for claims adjudication, real-time claim status updates, and automated group billing adjustments.
Interface - Atlanta, GA (Contract) 01/2014 – 04/2014
Manufacturing Business Systems Analyst/ Product Owner
Created and updated over 55 uses cases and Functional Requirement documents for POS Websphere (Middleware), EPL, JD Edwards E1 Procurement E-Commerce business systems.
Used Visio to diagram process using UI/UX Wire-framing and system flow of business processes.
Wrote many Use cases for manufacturing and customer ordering workflow Data processes.
Monitored and reported Oracle SAP SQL /MS SQL Server data analytics for Manufacturing and CRM
As Project Manager maintained Project schedule and work breakdown structure
Used SharePoint site to maintain and store digital content for collaboration with business units and developers.
Conducted over 15 JAD sessions via Webex with Subject Matter Experts to gather requirements for new release of API for the multi-language website.
Gathered requirements for Oracle On-demand CRM Purchasing system, RPA Manufacturing and Logistics systems for Supply Chain
Used UML templates and processes to gather requirements and develop requirements traceability for Mobile and Office applications.
Greenway Medical - Carrollton, GA (Contract) 07/2013 – 10/2013
Business Analyst
Completed large extensive hyperlinked indexed training document for Research & development using SharePoint and Box.com for Mobile and Cloud Applications.
Performed QlikView / BI analyses of Metadata to size business opportunities and guide management in decision making.
Conducted Agile JAD sessions with Subject Matter Experts on current business processes.
Participated in Gap analysis of business requirements, EMR POS work-flow processes and interfaces with EPIC modules (ADT, ASAP).
Gathered requirements of Salesforce Healthcloud Marketing for current reporting and POS billing processing needs
XEROX - Atlanta, GA (Contract) 03/2013 – 06/2013
Business Systems Analyst
Gathered requirements for DOL Medicaid Medicare Claim Group Billing processing for ICD-10 mandated changes for Agile Scrum development using TMS.
Coordinated Project schedule and deliverables for releases of changes for ICD-10 implementation on SharePoint.
Conducted ICD-10 impact Data Analysis for Risk Management, online screens, reports, and system interfaces.
Developed test plans for releases of changes for ICD-10 implementation on SharePoint.
Participated in Gap analysis of business and governmental requirements and compliances.
Developed requirement traceability matrix in Access for functional requirements of each release.
Data Mapped SME vendor crosswalk data issues of ICD-9 to ICD10 code set data mapping conversion.
Facilitated and participated in many JAD sessions with Business Units.
AT&T - Atlanta, GA (Contract) 09/2012 – 01/2013
Business Systems Analyst
Tested Departmental (Mobility) divisions for server migration, and upgrades for Taxes applied to Telecom Billing systems using TMS for Mobile and Cloud Office applications.
Used QlikView to provide a dashboard to monitor Metadata key performance indicators
Use EXCEL pivot Data tables and VLOOKUP Designing and testing SharePoint and web-based content management solutions
KUP’s to analyze and provide ETL quality controls for Data collection.
Compared and data modeled production data (Oracle 11.x) with migrated server data using Oracle PL/SQL, Business Objects, SQL Assistant and Toad for Oracle ODBC.
Used SSRS and Stored procedures for reporting on interfaces summarizing data from Business Intelligence data (Hyperion) Middleware
Requirements Traceability utilized using Rational Rose Req Pro and UML using Agile methodology for Offshore development.
Verified Business Intelligence (Business objects) reports in test matched production reports.
Process Visualization for new development using IRISE
Working toward becoming a subject matter resource on Business Intelligence reporting for Dimensions and Hierarchies for UNIX based (PFT) Profitability, Billing and Rating
AFLAC - Columbus, GA (Contract) 05/2012 – 07/2012
Business Systems Analyst
Created many Use Cases and user stories for Agile Scrum consolidation and streamlining of Insurance Purchasing processes for UNIX, CRM .Net environment Agile Cloud product development.
Used Visio for diagramming of data flow and process flow enhancements of UI/UX
Conducted Data Mapping, Data mining and SharePoint list data for migration to a MS SQL 2007 database table.
Verified data migrated to new databases using SSRS.
Participated in JAD session, peer reviews of enhancement requirements, and use case definition.
Gathered requirements for Salesforce Healthcloud and Clarity for customer experience.
Gathered business requirements and created VISIO process flows for As-Is and To-Be processes in SharePoint.
Used Lean Six Sigma process modeling to identify wastes, metric measurements and target areas for Unix based Logistics automation improvements.
Assisted with data modeling of a data repository for SharePoint data using CA Erwin.
GA System Operations Corp - Tucker, GA (Fulltime) 03/2009 – 04/2012
Data Quality Business Analyst
Administered and coordinated data warehousing quality processes focused on client billing compliances, governmental taxes and purchasing using SharePoint Cloud.
Conducted data analysis for SCANA and smart meter data.
Gathered and clarified business requirements for API UI/UX RPA development enhancements to existing billing and Web based .NET accounting systems using Scrum Agile and Waterfall methodologies.
Wrote use cases and user stories for new work flows.
Administered and coordinated Created Operational Performance dashboards in SharePoint.
Facilitated Agile Scrum JAD sessions with developers, quality assurance testing and internal business.
Supported Oracle Peoplesoft HR Time & Labor ERP and EPL, 401k HR applications and reports processing for department.
Developed EXCEL spreadsheets, VLOOKUPS, PIVOTABLES, dashboards, SAS reports and macros with VBA code to access and analyze large amounts of billing data and metered data.
Provided Quality assurance of SAP Data Dictionary, ETL, SOA, ITIL, UML processes and procedures.
Data Mapped and modeled data entities for a billing .Net data conversion.
Used Visio and ADOBE extensively for data flow and process diagramming of new release of Data Portal and Metadata process enhancements.
Used Microsoft Project to manage Agile / Procurement project initiatives.
Used DMS documentation extensively to create data quality initiatives.
Produced monthly analysis of data quality received from System Operations for GSOC management
Used PI and eDNA to perform data quality analysis and trends of real time data.
Created SQL, SAS, (SSIS, SSAS, SSRS) Crystal reports using MS SQL 2008 to analyze daily data issues for Billing department, also used Oracle PL/SQL 11.x for ODBC data validation.
Provided Billing Process flow enhancement recommendations to senior management.
Used Erwin Process Modeling and Data Domain Modeling to verify data relationship integrity and better understand data relationships.
Created UML/use cases and Visio for Activity diagrams of data flow and process flow.
Used RPA automated testing tools and stored SQL procedures for Quality Assurance verification of LOADSTAR Metered data.
ADP - Alpharetta, GA (Fulltime) 03/2008– 10/2008
Business Systems Analyst
Gathered requirements for Payroll, HR, and (Total Comp) Benefits packages for Cloud Billing process flow product development enhancements.
Used Rational ClearCase and ClearQuest for defect tracking and reporting.
Verified Oracle Database requirements and access using Toad, HTML, XML, PL/SQL and Enterprise reporting.
Standardized documentation and processes used in gathering and storing requirements on Microsoft SharePoint.
Prototyped process enhancements for usability using PowerPoint, Visio and Snagit
Used Microsoft Project for project tracking and reporting project status.
Assisted offshore developers, QA staff in UAT testing, with Auto Scripting
Facilitated JAD sessions with developers, Agile quality assurance testing and internal business.
Used PMBOK best practices for project management and process development.
CDC Northrop Grumman - Atlanta, GA (Contract) 09/2007– 02/2008
Business Systems Analyst
Gathered requirements for Government Research and Non-Research Process Procurement flow to identify areas needing streamlining.
Facilitated JAD sessions with Subject Matter experts to identify AS-IS and TO-BE processes for Financial Billing Applications.
Documented data usage support of ongoing analysis, data calls or Oracle and MS Server 2003 and strategic planning for data interfaces.
Verified Data requirements using SQL/ Crystal Reporting (Oracle PL/SQL / MS SQL 2003).
Assisted with training of ERP Grant management systems (IMPACII) and best practices.
Developed Process Modeling diagrams using VISIO and BPWIN using Rational tools that included UML/ Use case diagrams for actor, and data relationships.
Used Microsoft Project for project tracking and reporting project status.
Fujitsu/ BellSouth/AT&T - Atlanta, GA (Contract) 03/2007 – 06/2007
Business Systems Analyst
Gathered requirements from user groups for Scope and Design (RUP, RATIONAL Rose) documentation for OPTICS Financial Salesforce and Billing tracking system using MS Server 2003 HP UNIX, ORACLE 10g, EXCEL, and Web, XML based systems
Designed “mocked-up” screen changes proposed to customer for Web (Portal) Middleware related changes for formalized SCOPE and Design documents.
Developed creative user interface solutions that addressed business requirement needs.
Developed user interface prototypes for consistency and ease of use.
Managed usability standards and best practices for applications
Collaborated extensively with design analyst, users, and management for product development.
Managed, Coordinated, and facilitated software releases for Saleforce performance software.
Created Functional Requirements, Test Cases, and maintained SOX compliances documentation and approvals.
Developed test plans, test strategy, and verified results using SQL queries with users.
Worked remotely using VPN security encrypted networks, levels, and classes.
Used Microsoft Project for project tracking and Mercury Suite Tools for defect tracking.
Used Visio for diagramming concept and context diagrams for Functional Requirements
CEI/ WellPoint - Atlanta, GA (Contract) 10/2006 – 02/2007
Business Systems Analyst
Gathered requirements for Scope and Design (RUP) documentation for Wellpoint ERP Claim Bill processing, and Customer Relations systems.
Coordinated and facilitated JAD sessions between the customer and the technical team outlining assumptions, constraints, and risks.
Developed user interface solutions that meet business, client, and customer goals.
Created High level UML LOE documents estimating cost and time needed to complete projects.
Developed test plans, test strategy, and expected results.
Tested HIPAA XML and X12 transaction cases using XMSPY. Used ClearQuest, ClearCase, SQL, Rational tools and Crystal reporting for defect tracking.
Worked remotely using VPN security encrypted networks, levels, and classes.
CEI /Blue Cross Blue Shield - Columbia, SC (Contract) 06/2006 – 09/2006
Business Systems Analyst
Gathered requirements for Scope and Design (UML, RUP) documentation for Blue Cross and Blue Shield for Government EMR / ERP Claim Billing systems.
Participated in JAD sessions for National Provider Indicator initiative for TRICARE processing.
Developed reports and queries using Crystal.
Designed “mocked-up” screen changes proposed to customer for Web (Portal) related changes for formalized SCOPE and Design documents.
Coordinated and facilitated JAD sessions between the customer and the technical team outlining assumptions, constraints, and risks for HIT.
Used Visio and PowerPoint to diagram context, concept diagrams, process flows and detail claim processing logic.
Worked with technical programming team to communicate client’s needs for modifications to business applications.
Used HIPAA and Blue Cross Blue Shield corporate guidelines and methodology to support lines of business. Modified HIPAA ANSI X12, 837, 270, 271, 276 and 277 EDI transactions Blue Cross Blue Shield used for receiving and transmitting.
Formulated changes to Oracle 9i table processing, Legacy system, and OS/390 for report and image storage.
BB&T Payroll - Atlanta, GA (Fulltime) 11/2005 – 02/2006
Production Support Business Systems Analyst
Provided Lawson High Level Process flow engineering support for 8.03 Lawson ERP COBOL JAVA J2EE Payroll System to be deployed to client sites.
Gathered requirements for consumer loans, commercial loans, and mortgage loans.
Performed regression, unit, and system testing for quality control of new releases of Lawson based software. Ensured that project assumptions, risks, constraints, and issues were effectively identified, documented and managed throughout the project.
Used Scripting tools for automation. Formatted changes to LAWSON scripted forms for GL and Oracle Interfaces, for 401k and Pension plans.
Used BSI for TAX updates for LAWSON Payroll.
Diagrammed changes in Visio and PowerPoint for extensive data analysis in JAD sessions with users and clients.
Wrote SQL queries for quality assurance analysis of entire payroll process. Reports generated were later converted to Crystal.
Defined Lawson process flow diagrams, and logical flow charts using VISIO.
MDI /Ahold/Russell Corp - Atlanta, GA (Contract) 03/2005 – 09/2005
Business Systems Analyst
Supported EDI GENTRAN migration upgrade and UPC tracking from 4010 to 4030 for UNIX and Material Management ERP Systems.
Gather requirements from users’ group for formalized Scope and Design documentation.
EDI experience with documents
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