Support Specialist Customer Service

RENEE

HILL

917-***-**** • *******@*****.*** • Mastic, NY

SUMMARY

Highly efficient Remote Support Specialist with 10+ years of experience providing administrative, customer service, and operational support across healthcare, banking, utilities, and food service industries. Skilled in managing schedules, coordinating virtual meetings, handling confidential correspondence, and optimizing office operations in fast-paced remote environments. Expertise in claims processing, billing, financial transactions, data management, and regulatory compliance, with strong problem-solving abilities. Adaptable and proactive, ensuring seamless transitions into roles such as project coordination, customer relations, financial services, and HR support. EXPERIENCE

Administrative Assistant (Remote)

Aramark Sep 2023-Present

• I assist the General Manager by providing full administrative support and increasing meeting efficiency by 20%, through timely scheduling and preparation.

• Streamlined accounts payable and receivable payment processes, implementing accuracy controls that reduced payment errors and check issues by 90%.

• I prepare reports and presentations with 100% accuracy, supporting decision-making at the proper time.

• Manage all confidential files and databases, ascending data retrieval rate by 25%, while conforming to standards for data protection.

• Managed new executive onboarding; reduced onboarding cycle times by 15% through effective administrative support and coaching.

Virtual Administrative Assistant

Con Edison Mar 2013-May 2023

• I coordinated and executed all service-related tasks as part of a fully remote virtual office for day-to-day office operations.

• Supported the executive team with managing the claims group, overseeing data entry, filing systems, and clerical operations to optimize workflow efficiency, streamline investigations, and ensure accurate and timely claim resolutions.

• Proficiently Managed proprietary software and enterprise systems for managing customer service records, utility operations, and administrative tasks, ensuring accurate data entry and seamless workflow.

• Supported integration of new remote team members by providing onboarding, training, and documentation across approximately 10 locations.

Administrative Support Specialist

Blue Cross Blue Shield of NC Sep 2016-Nov 2017

• Investigated and resolved customer concerns related to claims status, payments, and coverage, maintaining high accuracy and compliance with company policies.

• Educated members on their benefits, deductibles, and out-of-pocket costs, enhancing their understanding of healthcare plans and financial responsibilities.

• Collaborated with internal departments, including claims processing and provider relations, to expedite issue resolution and improve customer satisfaction.

• Maintained detailed records of customer interactions and resolutions, utilizing CRM systems to track inquiries and ensure follow-up on outstanding issues. Customer Service Representative

Wachovia Bank Sep 2006-Nov 2010

• Investigated and resolved customer concerns related to claims status, payments, and coverage, maintaining high accuracy and compliance with company policies.

• Educated members on their benefits, deductibles, and out-of-pocket costs, enhancing their understanding of healthcare plans and financial responsibilities.

• Collaborated with internal departments, including claims processing and provider relations, to expedite issue resolution and improve customer satisfaction.

• Maintained detailed records of customer interactions and resolutions, utilizing CRM systems to track inquiries and ensure follow-up on outstanding issues. SKILLS

• Communication & Interpersonal Skills

• Team Collaboration & Leadership Support

• Remote Support Specialist

• Claims Processing & Investigation

• Multi-Tasking & Time Management

• Data Entry & Management

• Scheduling & Calendar Management

• Regulatory Compliance & Documentation

• Billing & Payment Processing

• Microsoft Office & Software Proficiency

• Inventory & Supply Management

• Call Center & Help Desk Support

• Conflict Resolution & Problem-Solving

• Point-of-Sale & Financial Transactions

EDUCATION AND TRAINING

ASSOCIATES OF BUSINESS ADMINISTRATION

Strayer University

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