Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

FIRST NAME: Nathaniel Lee Jr

LAST NAME: Bell

ADDRESS: **** * **** ** ************ PA 19140

PHONE: +1-463-***-****

EMAIL: ***************@*****.***

OBJECTIVE

Motivated and customer-focused call center agent with over 3 years of experience in handling high-volume inbound and outbound calls. Adept at resolving customer inquiries, managing sensitive information, and maintaining a positive service environment. Seeking to leverage strong communication and problem-solving skills to contribute to the success of the company that I work for and enhance customer satisfaction. Qualifications

• Languages: English, Haitian Creole, French

• Positive Attitude / Active listening / Emotional Intelligence

• Good Costumer Service

• Persuasive Speaking Skills/ Empathy / Ability to provide high quality of service to the customers CRM software

EXPERIENCES

• EVERISE: HUMANA CARE: From May 2024 to March 2025 Inbound and outbound customer care.

Kindly assist members with their healthcare-related inquiries and needs.

• NEXREP: From February 2021 to January 2022.

Inbound and outbound Customer service Representative: Convert shoppers into happy customers by educating them on products and services they’ve already expressed interest in, and guiding them to make good purchase decision

• ARISE - THE HOME DEPOT: CSR: From June 2023 to February 2024 Resolved concerns with products or services to help with retention and drive sales. Educated customers on current promotions, upgrades or new offerings available under current plan. Responded to customer comments and questions via Live Chat during shifts. Addressed escalated customer service issues sent from sales and service teams to save customer relationships. Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• TELEPERFOMANCE; TURBO TAX – from March 2023 to April 2023: Respond to customer questions regarding TurboTax products, including assistance with downloading, logging in, basic navigation, importing documents, printing, filing, and addressing basic tax-related questions. Aim to resolve customer issues on the first contact by being proactive and utilizing available resources and handle sensitive customer information with care and in compliance with privacy.

EDUCATION

High School Diploma

• REFERENCES

On request

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