IT Professional

Aaliyah Lewis

Phone: 256-***-****

Email: *************@*****.***

Languages: English (Native), Spanish (Basic)

PROFILE

Innovative and adaptable professional with a background in customer service, cybersecurity, and remote administrative support. Known for strong problem-solving skills, analytical thinking, and a resilient, team-driven approach. Proven success working in fast-paced environments, providing quality service while maintaining compliance and confidentiality.

SKILLS

• Network Administration

• Cybersecurity Fundamentals

• Remote Administrative Support

• EHR Systems & HIPAA Compliance

• Customer Service & Call Center Operations

• Team Supervision & Training

• Problem Solving

• Microsoft Office Suite

WORK EXPERIENCE

Clinical Admin Coordinator – Optum (2024 – Present)

• Provide remote administrative support to a high-volume urgent care facility.

• Handle patient scheduling, insurance verifications, and electronic health record management.

• Ensure HIPAA compliance and support care coordination between patients, providers, and insurers.

Customer Service Representative – Continuum Global (Nov 2023 – Apr 2024)

• Supported customers for a cable company in a fully remote environment.

• Assisted with billing inquiries, service upgrades, and troubleshooting.

• Maintained high satisfaction ratings through effective communication and resolution handling.

Help Desk Supervisor – Sutherland Global (2020 – 2023)

• Trained and supervised a help desk team to maintain service standards.

• Monitored ticket resolution and supported IT service management tools.

• Implemented operational improvements to enhance efficiency.

E-commerce Team Manager – Mike’s Merchandise (2018 – 2020)

• Coordinated order processing, shipping, and customer communication.

• Managed daily operations and resolved customer service issues.

• Oversaw team productivity and ensured accurate inventory handling.

EDUCATION

Associate of Applied Science in Network Administration and Cyber Security – MyComputerCareer (2019/2020)

Diversity Leadership Colloquium – 2023

Note: All listed positions were performed remotely.

REFERENCES

Available upon request.

Contact this candidate