Customer Service Front-End

Professional Summary:

Highly experienced retail and restaurant management professional with over 8 years of progressive leadership in fast-paced environments. Proven expertise in team supervision, cash management, customer service excellence, and operational efficiency. Recognized for reliability, punctuality, and a strong work ethic. Adept at opening and closing operations, training staff, and maintaining compliance with company standards.

Professional Experience:

BJ’s Wholesale Club – Taunton, MA 2023 – 2024

Opening Cashier

Opened the front-end operations daily, preparing registers and POS systems for seamless customer flow.

Delivered prompt, courteous service, consistently meeting or exceeding customer satisfaction metrics.

Handled cash, credit, and mobile payments with 100% accuracy and accountability.

Assisted in training new cashiers and mentoring team members on company procedures.

Maintained cleanliness and organization of the cashier area and front of store.

Resolved member concerns and escalated issues efficiently to ensure positive outcomes.

Walmart – Fairhaven, MA 2022 – 2023

Opening/Closing Cashier

Conducted daily opening and closing procedures for front-end, including cash drawer reconciliation.

Delivered high-quality customer service under busy, high-volume conditions.

Ensured register accuracy and managed returns, voids, and price overrides appropriately.

Assisted supervisors with floor coverage and training of new associates.

Friendly’s – North Dartmouth, MA 2021 – 2022

General Manager

Oversaw all restaurant operations including staff management, scheduling, and inventory control.

Recruited, hired, and trained a team of over 20 employees, maintaining low turnover rates.

Managed labor and food cost budgets to achieve profitability goals.

Ensured compliance with health and safety regulations during inspections and daily operations.

Friendly’s – Portland, ME 2018 – 2021

Manager

Supervised shift operations and ensured high-quality customer service during peak hours.

Handled hiring, onboarding, and performance evaluations for hourly staff.

Tracked inventory and placed orders to maintain optimal stock levels.

Maintained cash handling procedures including deposits, change orders, and end-of-day reports.

Friendly’s – Portland, ME 2017 – 2018

Cook

Prepared food to order, maintaining quality and presentation standards.

Ensured food safety through consistent sanitation and kitchen cleanliness practices.

Worked closely with servers and managers to ensure smooth kitchen operations.

Contributed to team environment and positive guest experiences.

Education:

Lincoln Academy – Newcastle, ME High School Diploma, 2005

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