Customer Service Data Entry
Resume:
Kimberly Koelling
**** ***** ****** **** **************, VA 23116
****************@*****.***
Professional Summary
Customer service professional offering several years of diversified experience. Excellent communication and problem-solving skills with an emphasis on customer satisfaction in a fast-paced environment. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Committed to quality performance with an ability to learn new procedures quickly. Strong computer literacy with a proven track record of mastering major computer applications and juggling a multitude of complex work assignments to meet the demands of each day.
Work Experience
Process Assistant
Amazon-New Stanton, PA
September 2017 to May 2025
Inbound PID PA LBE1 06/2024-04/2025
• Responsible for maintaining PID machines and overall volume of freight to meet goals during shift.
• Troubleshoot any problems that may be causing slow productivity and resolve the issue.
• Manage up to 25 AA’s throughout the shift.
• Able to perform job duties with minimal supervision. Inbound Stow PA MCI3 03/2023-06/2024
• Support received dock area manager by contributing labor allocations, leading stand- up meetings,assigning job duties, and communicating with internal and external deliveries.
• Driving workflow and daily production goals.
• Assist and coach AA’s with process problems.
• Identify and address safety hazards and coach AA’s in safety initiatives. Sortation Specialist RIC5 11/2017-03/2023
• Sort large and small packages up to 75 lbs. throughout 10 lanes.
• Scan and place packages on pallets in a strategic and sturdy manner
• Operate warehouse equipment.
Customer Service Pro
Verizon Wireless-Huntsville, AL
February 2011 to November 2014
Communicated information clearly and accurately to customers while handling approximately 40-60 calls daily. Committed to the assistance and support of customers while maintaining a cheerful and helpful attitude. Involved with all aspects of customer service such as data entry, technical support, order entry problem solving, and working with customers to ensure fantastic service. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.
• Started at Verizon as a Customer Service Representative and was promoted to Senior Customer ServiceRepresentative and then to Customer Service Pro where I was responsible for customer retention with a newly formed special projects team at Verizon Wireless.
• Twice awarded Customer Service TOP DOG for commitment to going above and beyond the call ofduty on a regular basis.
• Resolved an average of 250 inquiries in any given week, exceeding weekly targets by 10%, andconsistently met performance benchmarks in all areas (speed, accuracy, volume).
• Responsible for cross-selling services on 40% of calls, upgrading customers on national service plans,call waiting, call forwarding, caller ID, international calling plans and phone/internet packages.
Cashier/Customer Relations
Steinmart-Huntsville, AL
June 2008 to May 2011
A highly dedicated professional with a track record for longevity and organizational loyalty in meeting day-to-day/ year-to-year operational and sales objectives. Experienced in merchandising, customer relations, and retail sales management. Maintained orderly store appearance. Interfaced with management and sales representatives to improve productivity. Worked directly with customers assisting in sales, resolving problems and ensuring maintenance of productive customer relations.
• Built rapport with customers through effective and precise communication
• Successfully assisted customers in merchandise selection
• Handled customer inquiries and complaints
Accountant/Bookkeeper
Thoroughbred Management-Las Vegas, NV
February 2006 to August 2007
Responsible for accounts payable, accounts receivable, maintenance of home owner files for a Home Owners Association Management Co. with and excess of 40 HOA accounts. Software used includes VMS and Tops for HOA management, Excel forms, maintain a filing system to track delinquent accounts. Spoke with numerous home owners on a daily basis as well as e-mail correspondence. Other duties included tracking EIN/1099 forms for vendors, performed cashier duties by collecting and recording receipts of cash/checks and generating system documentation, processed credit card receipts on a daily basis and reconciled with daily cash summary. Reconciled billing with general ledger/accounts receivable, prepared bank reconciliations.
• Handled general ledger accounting, financial management, and tax filing functions.
• Utilized VMS and Tops for HOA management, Excel forms, maintained filing system to track delinquentaccounts.
Accountant/Bookkeeper
Pools by Grube-Las Vegas, NV
January 2005 to January 2006
Responsible for all accounts payable/receivable for a pool and aggregate company of 50 plus employees. Manual bookkeeping as well as QuickBooks computer entry. Worked in a fast paced environment administering all employee payrolls, general ledger, collected on outstanding bills, created liens, notified customers of late payments, balanced all bank accounts and reconciliation. Created new files and data entry for new hires and employee records. Duties also included file updating and maintaining W-4 documentation.
• Administered various accounting functions, including billing, payroll, accounts receivable, bank reconciliation, job costing, contracts, lien releases, customer service and financial statements
Education
University of Nevada-Las Vegas, NV
Skills
• Warehouse experience
• Forklift
• Load & unload
• English
• Heavy lifting
• Order picker
• Heavy equipment operation
• Pallet jack
• Materials handling
Certifications and Licenses
Driver's License
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