Automotive Sales Hands-On

Dear Sir or Madam,

I am pleased to submit my resume for your review and consideration. I appreciate your time in evaluating my qualifications. While my resume provides a detailed overview of my professional background, I believe a personal meeting would better convey the depth of my experience and success. I would welcome the opportunity to connect in the coming week to discuss the possibility of an interview. Thank you for your attention, and I look forward to the prospect of meeting soon.

My professional journey has been predominantly hands-on, allowing me to gain valuable insights through practical application and mentorship from experienced colleagues, including IT professionals with extensive backgrounds in major corporations such as Microsoft. I have also developed strong relationships with vendors, which has facilitated my learning and understanding of the industry. My passion for IT drives me to continuously seek knowledge and improvement in this field.

This resume highlights my relevant experience for the position I am applying for, while my previous work history primarily encompasses automotive sales. Should you require additional details regarding my past roles, I am more than willing to provide specific dates, times, and locations.

**Experience**

I have been immersed in the automotive industry since 1996, beginning my career in Southern California. Over the years, I have sold vehicles from 25 different manufacturers, working in both super centers—where multiple brands were housed under one roof—and specialized dealerships catering to high-end luxury and everything in between. My expertise extends beyond sales; I was a product trainer for Nissan for five years, participated in four LA Auto Shows (three with Nissan and one with Chrysler Jeep), and have placed in numerous walk-around competitions.

While my highest monthly sales record is 25 units, I pride myself on being a consistent and effective closer. I may not be the top-volume salesperson every month, but in the right environment, I reliably deliver 12-15 units with strong gross performance. My strength lies in converting opportunities—once a customer is seated at my desk, if purchasing is within their financial means, I ensure they leave with the right vehicle for them.

**Red Dragonfly Solutions** 12/2022 - Present

As the owner-operator of a local IT company, I have successfully navigated a diverse set of roles, from developing websites and establishing online presences for small businesses to overseeing large-scale infrastructure repairs and upgrades. My client portfolio includes reputable names such as Patterson CDJR, Patterson Hyundai, Patterson Volkswagen, Donalu Properties, Umzuzu Kitchen, Elite Collision, and Alpha Detail and Pressure Washing.

Beyond IT services, I also provide facility solutions, including electrical work—such as lighting rewiring and LED conversions—as well as oil pump repairs. My ability to manage

projects across multiple industries demonstrates both adaptability and a commitment to quality.

**Patterson Motors (formerly Autonation and Allen Samuels Auto Group)** 11/2009 - 12/2022

** With a diverse background spanning IT, facilities management, and automotive sales, I have built a reputation as a reliable problem solver and multi-faceted professional. As IT Director, I handled everything from setting up email accounts to repairing computers and servers. I managed VoIP phone systems, cable terminations, and maintained the server rack, while also overseeing facility-related tasks such as LED lighting conversions and air and oil line installations. One of my more hands-on projects included refurbishing an old floor scrubber to restore its functionality.

Throughout my tenure, I became the go-to resource for staff across all three locations, ensuring they had the tools and support needed to maximize productivity. Even after my employment ended due to pandemic-related layoffs, I continued contributing as a contractor. My experience also extends into leadership roles such as Internet Director, BDC Manager, and sales consultant. My transition into IT stemmed from my natural inclination to assist others—what started as helping colleagues evolved into a salaried position offered by the General Manager, a logical move for someone in commissioned sales. Some days were simple, while others required staying until 3 AM setting up new computers.

Additionally, I have extensive training in CRM systems and quickly adapt to new platforms. In automotive sales, I excel at creating an engaging customer experience—“Sell the Sizzle, not the Steak.” It’s about more than numbers; it’s about presenting the vehicle in a way that fosters emotional connection and mental ownership, turning a prospect into a proud owner.

**Crown Motor Company / Tyler Mitsubishi** 12/2006 - 04/2008

**E-Commerce Manager / IT**

In my role within E-Commerce, I was responsible for vehicle sales, which included building strong client relationships and scheduling appointments. During customer interactions, I guided the selection process, arranged financing when necessary, and negotiated final sales terms to ensure a seamless purchasing experience.

Additionally, I managed the online inventory, ensuring accurate pricing and up-to-date images sourced from our external vendor, East Texas Autos. Each vehicle was priced individually, and I maintained the system by updating listings twice a week, promptly removing sold units to keep inventory current.

Beyond sales and inventory management, I handled IT-related tasks, manually configuring computers to connect to the network by setting IP, DNS, and gateway configurations due to static IP requirements. My responsibilities extended to setting up access points, wired and wireless routers, printer networking, and maintaining website content. I also provided technical support across multiple departments, including Parts and Service, Finance, and the Business Office, ensuring operational efficiency across the organization

**Education**

2

Burbank High School, Burbank, CA

Certification: Joe Verde Programs / Ziegler Sales Systems 8/1999: Century 21 Real Estate training course.

I have received multiple sales of the month awards and employee of the month awards, as well as 102 certificates of completion for product training. I have worked for the Los Angeles Auto Show five times, three of which were by request of Nissan North America. At four separate employers, I was asked to be the on-premises product trainer and training coordinator, as well as handle all IT-based issues in addition to my other duties.

**Skills**

-Plumbing / Irrigation: Intermediate (4+ years)

-HTML: Beginner (Currently used for 7 years)

-Networking (Ubuntu/Linux): Intermediate (Currently used for 7 years)

-Office: Expert (Currently used for 10 years)

-Electrical: Beginner (Currently used for 2 years)

-Carpentry: Intermediate (Currently used for 11 years)

-Windows Vista/7/10/11: Expert (Currently used for 7 years)

-Wireless Networking: Expert (Currently used for 5 years)

-General Maintenance: Intermediate (Currently used for 6 years)

**References**

NAME PHONE EMAIL RELATIONSHIP JOB TITLE COMPANY

Kirk Wallace 903-***-**** ****@**************.*** Professional GM/Owner

Patterson Motors

Travis Potter 903-***-**** ******@***********.*** Professional GM/Owner

Patterson Motors

Carla Guthrie 903-***-**** *****@**************.*** Professional Office Manager Patterson Motors

Jarrett Stephenson 903-***-**** ************@*****.*** Professional Owner

JLS Electrical Enterprises

Debbie Coyne 903-***-**** *******@*****.*** Spouse Office Manager

Camping World

Jeff Botelho 818-***-**** **********@*****.*** Personal General Manager JC Penny

Tammy Hubbard 661-***-**** ***************@*********.*** Personal Homemaker

**Duties performed over the years in IT**

-Running cable

-Terminating phone and Ethernet jacks

-Terminating patch panels

-Networking printers

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-Microsoft Office and Outlook setup (2003-2016)

-PC repair (e.g., replacing hard drives, cooling fans, graphics cards, reimaging, etc.)

-Security camera installation and setup

-VoIP setup

-Toning out cables

-Rack recalling

-Small amount of analog phone work

-Scanner setup and configuration (scanning to server)

-Server file sharing for multiple users

-Wireless networking (e.g., EnGenius repeater/extender)

-Sonos sound systems

-Overhead paging systems

-Administrator for multiple websites and social media

-Administrator for DCJR VW and Hyundai dealer-based software

-Administrator for Collision Center and Service department dealer software and APs

**Edu cat ion** Bach elo rs

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