Customer Service Four Seasons

Adriana Vidal

hospitality

**** ***** **., *** *****, US, 89108, 702-***-****, ****************@******.*** Professional summary

Hospitality professional with 11 years of experience in guest relations and customer service. Demonstrates exceptional leadership, multitasking, and teamwork skills, ensuring fluid transitions and high guest satisfaction. Proficient in HIPAA compliance, biohazard handling, and food and beverage service, committed to enhancing guest experiences and fostering a collaborative work environment.

Employment history

Guest Room Attended, 2023 - 2024

Fremont hotel, Las Vegas

Medical Courier, 2022 - 2023

B2B Delivery, Las Vegas, NV

Server, 2021 - Jan 2022

Veranda restaurant, Four Seasons hotel, Las Vegas

Hostess, 2014 - 2021

Veranda Restaurant, Four Seasons hotel, Las Vegas, NV Server assistant /Food runner, 2013 - 2014

Lobby Lounge, Four Seasons hotel, Las Vegas, NV

Ensure guest satisfaction by adhering to Boyd standards and safety guidelines. Complete daily credit counts for 17 rooms, ensuring accuracy and efficiency. Refresh guest rooms with attention to detail, enhancing guest experience. Utilize chemicals safely, maintaining compliance with company policies. Foster a positive environment for guests and employees through sincere interactions. Deliver medical specimens, equipment, and documents to hospitals and residents ensuring HIPAA compliance. Optimize 10-hour delivery routes in Las Vegas, enhancing efficiency for timely medical supply distribution. Conduct routine vehicle checks for safety, including fuel, water levels, tires, brakes, and wipers. Handle and dispose of biohazards safely, maintaining strict adherence to safety protocols. Complete nightly delivery routes from 9:00pm to 7:00am, ensuring accurate and timely deliveries. Served breakfast, lunch, and holiday brunches, ensuring timely and accurate delivery of orders. Listened to guest preferences, made menu suggestions, and noted allergies and special occasions. Used POS system to cater to guest needs, enhancing satisfaction and connection. Assessed guest needs for attention based on visit purpose, ensuring appropriate service level. Consistently met guest expectations, contributing to a positive dining experience. Greeted guests and recognized returning patrons by name and seating preference, enhancing guest loyalty. Ensured allergy and special requests were communicated to staff, maintaining high service standards. Managed reservations and floor updates using Open Table, ensuring efficient restaurant operations. Handled inquiries for private dining, cake, and take-out orders, boosting additional revenue streams. Supported high-volume service by taking orders and delivering food, ensuring smooth dining experiences. Worked with kitchen and service staff to accommodate special dietary needs, ensuring compliance with guest requests. Prepared bar for opening, ensuring all necessities were stocked for smooth operations. Polished silverware and glassware, maintaining pristine countertops for a clean environment. Assisted servers in delivering beverages and food, enhancing guest experience. Communicated effectively with servers and kitchen staff to fulfill guest requests promptly. Supported kitchen Chef with prep work, contributing to efficient kitchen operations. Aided bartender with garnishes and end-of-shift bottle storage, ensuring readiness for next day. Guest Room Attended, 2012 - 2013

Four Seasons hotel, Las Vegas, NV

Education

High school diploma, Jan 2007 - 2011

Rancho High School, Las Vegas, NV

Skills

Leadership (Experienced), Guest relations (Expert), Teamwork (Expert), Initiative (Expert), Multitasking (Expert), HIPAA compliance, Biohazard handling, Customer service (Expert), Food and beverage service (Expert), References

Dejan Todorovich, Four Seasons Hotel (*****.*********@***********.***, 425-***-****), Fanny Angeles, Four Seasons Hotel (*****.*******@***********.***, 702-***-****). Languages

English (Highly proficient), Spanish (Native).

Ensured timely completion of cleaning tasks per schedule, enhancing room readiness. Verified guest comfort and satisfaction during room encounters, fostering positive experiences. Reported furniture wear and property damage, aiding in prompt maintenance. Replenished amenities, linen, and glassware, maintaining high service standards. Quality-checked serviced rooms, ensuring meticulous attention to detail.

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