Support Advisor Employee Experience

Maxine Lekwart – SHRM-SCP

Healdsburg, CA ***** 916-***-**** **********@*****.*** LinkedIn

SENIOR PEOPLE SUPPORT ADVISOR

Dynamic Certified HR Professional, recognized for enhancing the employee experience, people operations, knowledge management, benefit specialization, and innovative training programs. Demonstrated leadership and HR technology expertise while streamlining processes and improving communication across teams. Known for empathetic problem-solving and delivering impactful solutions in complex situations. KEY SKILLS

Employee Experience Enhancement ServiceNow Wolken Workday Customer Service Leadership Microsoft Excel, PowerPoint, Word Project and Program Oversight Employment and Labor Regulations and Compliance Stakeholder Management Process Improvement Analysis Data Driven Complex Issue Analysis and Resolution Talent Management Shared Services Operations PROFESSIONAL EXPERIENCE

Autodesk November 2019 – Present

Senior People Support Advisor - Remote August 2021 - Present Trusted advisor to senior leadership, aligning HR initiatives with business objectives while championing employee engagement, inclusion, and well-being. Managed resolution of over 10,000 HR cases, consistently leading in volume and 5-star ratings and meeting SLAs.

• Promoted after the second year due to exceptional performance and contributions.

• SME and liaison for Performance Management cycle and total rewards teams.

• Key partner in successful creation and delivery for materials and webinars for global performance management cycles.

• Reduced case reassignment by 30% over 1 year when tasked with improving collaboration between the HR advisor team and Compensation.

• Significantly reduced the amount of new hire inquiries by project managing and renegotiating the I-9 verification vendor contract.

• Created and continuously improved ServiceNow employee facing knowledge articles, standard operating processes, programs and policies.

• Project managed, designed and delivered global training for new case management software, Wolken.

• Led global training for team and COEs on ServiceNow to provide a refresh and reclarify best practices.

• Initiated and managed a full overhaul of the Employee Referral Program policy and materials.

• Key consultant in persona and content creation for our virtual assistant.

• Simplified C-Staff Talent Review process by designing new learning materials.

• Reduced newly acquired employee inquiries by 15% leading onboarding sessions for U.S. acquired companies.

• Improved employee experience when assisting in and/or resolving HR, L&OD, Benefits, Talent Management, Onboarding, Offboarding, Compliance, Risk, and other related tasks and issues regarding HR practices and policies.

• Proficiently utilized ServiceNow, Workday, Fragoman I-9 Service Center, Wolken, MyLearning, Microsoft Office daily. Global Education and Training for Calibration and Compensation Planning Rotation assignment - Remote November 2022 – April 2023

• Planned, developed, and delivered global education and learning sessions for Calibration and Compensation Planning, including education briefs, scenario-based live training, Q&A sessions, and resource materials including SOPs.

• Established trust, credibility and built strong global relationships.

• Courageously provided feedback and solutions to peers and senior leadership leading to new resources to fill knowledge gaps for people managers.

• Streamlined case metrics analysis for weekly reporting with a customized ServiceNow dashboard reducing task work time weekly by 1 hour.

• Reduced 360 feedback case questions by 10% after revamping 360 feedback knowledge articles.

• Revised and cleaned up all performance management published articles within the enterprise network. HR Advisor – Portland, OR - Remote November 2019 – July 2021

• Resolved high volumes of AskHR chats and cases from employees, alumni and outside vendors.

• Thrived in high volume, new structure of HR with shared services implemented.

• Proficiently navigated HR and other support systems such as Workday, Saba, Fragoman I-9 Service Center, ServiceNow.

• Resolved queries appropriately at first contact or reassigned to the appropriate team or fellow Advisor.

• Applied AskHR Operational processes across all areas of business adhering to company process, compliance for all areas which AskHR supports.

Nordstrom - Portland, OR May 2018 - November 2019

Human Resources Coordinator

Improved turnover rate by 20% by driving talent selection and interviewing processes to secure top talent for store.

• Supported store manager in enhancing coaching skills of department managers to achieve sales results.

• Promoted coaching and training initiatives to retain high-performing employees.

• Aligned HR strategies with retail business needs to optimize operational effectiveness.

• Ensured compliance with employment laws across all store operations.

• Conducted new hire orientations and facilitated comprehensive store training programs.

• Collaborated with department managers to ensure accurate and timely employee evaluations.

• Coordinated internship and volunteer programs to enhance community engagement. EDUCATION AND TRAINING

Bachelor of Arts California State University, Sacramento, CA Family And Consumer Sciences

CERTIFICATIONS

• SHRM-SCP Issued July 2025 – Expires November 2028

• SHRM-CP February 2020 – November 2023

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