Customer Service Representative
Resume:
Jordan Pate
Charlotte, NC *****
************@*****.***
Professional Summary
Authorized to work in the us for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Installation Made Easy, Inc-Charlotte, NC
August 2024 to December 2024
Providing information about products or services
Taking or entering orders
Canceling accounts
Resolving complaints
Keeping records of customer interactions
Determining charges for services
Collecting payments
Preparing change of address records
Issuing service discontinuance orders
Referring unresolved customer grievances to designated departments Brand Ambassador
Positec-Charlotte, NC
April 2024 to July 2024
Excellent verbal and written communication skills. Excellent presentation and oratory skills.
Great management and leadership skills.
Solid social media presence.
Excellent persuasive and marketing skills.
Customer Care Representative
AvidXchange Software Company-Charlotte, NC
February 2023 to August 2023
I was Responsible for resolving the customers’ inquiries through phone, email or chat and finding a resolution to meet customer satisfaction and quality standards. These inquiries sometimes consisted of lost money such as Checks or Virtual Credit Card that the vendor didn’t receive or dealing with banks calling in to verify payments to make sure these payments were valid. Client Relations Specialist
Vanguard-Charlotte, NC
January 2022 to November 2022
In this position I connected with clients via inbound phone calls to assist with their account-related needs, I assisted them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues.
Customer Service Representative
TRANZACT-Charlotte, NC
May 2021 to December 2021
During the position I was a third party verification representative who assisted the customers with their health/life insurance claims and applications. During this process I helped them go through each step of the application to make sure they received all of their benefits I also assisted with making sure they could validate all information on the account to prevent any fraudulent activities. Machine Operator / Packer
Softex Paper-Rock Hill, SC
August 2020 to December 2020
Team Leader
Samaritan's Purse-Charlotte, NC
November 2020 to November 2020
Trained people to become scanners and packers .
Personal Assistant
Moore’s family business-Charlotte, NC
July 2017 to August 2019
Answering the phone
Filing paperwork
Assisting customers working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. Troc Wireless-Rock Hill, SC
January 2018 to May 2019
• sold electronics and recommended products based on customer needs, Helped customers solve problems offered solutions and customer service,maintained sales quota,offered technical support to customers
Sales Associate
rue 21-Rock Hill, SC
March 2016 to December 2016
Demonstrated use and care of merchandise, greeted customers and ascertained customers needs, maintained records related to sales,Answered questions regarding the store and its merchandise,stocked shelves supplies and organized displays,Helped customers with questions problems and complaints in person and via telephone,Trained and served as peer coach for new sales associates,verified that all customers received for purchases Education
High school diploma
Central Piedmont Community College - Charlotte, NC June 2017 to September 2018
Skills
• Medicare
• Personal Assistant Experience
• Financial concepts (Less than 1 year)
• Management
• Customer support
• Front desk
• Account Management
• Typing
• Windows
• Warehouse Experience (Less than 1 year)
• Negotiation
• Cash Handling
• Documentation review
• Outbound sales
• Analysis skills
• Quality Assurance
• Packaging (Less than 1 year)
• Sales Management
• Cold Calling
• Sales
• Customer service (3 years)
• Cash handling (1 year)
• Live chat
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