Office Manager Data Entry

ANGELA GARCIA

Hammond, IN ***** 219-***-**** ****************@***.***

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Client intake

Eligibility review

Data entry

Medical filing

Schedule management

Health Insurance Verification

Client documentation

Multi-tasker

Knowlegde of EMR systems

(Axxess and Wellsky Kindsor)

EXPERIENCE

07/2019 - Current Office Manager

Northern Indiana Home Health Care System, Inc - Merrillville, IN Compiled physical and digital documents, charts and reports to meet business and patient need.

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations. Conducted patient intake interviews to collect medical information and insurance details.

Supervised staff members, organized schedules and delegated tasks. Maintained filing system for records, correspondence and other documents.

Ordered supplies and equipment to maintain adequate inventory levels. Provided administrative support to management team including preparing reports and presentations.

Answered phone calls, responded to emails, routed mail and coordinated courier services.

Resolved patient inquiries in a timely manner while maintaining positive relationships with patients.

Resolved patient inquiries in a timely manner while maintaining positive relationships with clients.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Administered payroll and maintained proper documentation of employee personnel.

Collaborated with the QA and Coding Department and the Billing Department.

Oversee 2 home health offices.

Verify insurance for patients

Interact with Physicians at hospitals, Dr. Offices, SNF 05/2019 - 07/2019 Accounts Payable/ Receivable

Alliance - Winfield, IN

Checked multiple company financial documents, verifying amounts to accurately analyze financial statuses

Researched and resolved collections and billing disputes with tact and efficiency

Streamlined operational efficiencies, using accounting software to record, store and analyze information

Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances 09/2018 - 03/2019 Small Scale Operator/Receptionist South Shore Recycling - Chicago, IL

Identify and weighed in-bound and out-bound metal shipments; provided quality customer service, and ensured customer specifications and contract requirements were fulfilled

Maintained accurate record keeping of contracts and deliveries Input new orders and collect payments

Make checks payable to clients when needed

Input and update inventory as needed

Answer multiple phone lines, taking messages and returning calls Communicate with employees on radio in the yard over incoming/outgoing material and customers

Update pricing for dealers and customers

Sending and receiving emails in a timely manner

Ensured a timely shipment of products for clients is consistently achieved Ensure Quality, safety and Environmental Standards are met and achieved for production, customers, clients and employees Prepared invoices and took payments and paid out to clients and customers

03/2017 - 01/2018 Caretaker

Great Lakes Of Adult Living - Gary, IN

Planned, prepared and served meals and snacks according to prescribed diets

Helped clients maintain daily living standards by assisting with personal hygiene needs

Provided transportation to and from doctor appointments Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics

Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces

Completed and submitted clinical documentation in accordance with agency guidelines

Documented resident records on daily flow sheets

Managed client accounts and finances

12/2014 - 10/2016 Preschool Teacher

Laurel Day Care & Kindergarten Academy - Merrillville, IN Created and implemented developmentally appropriate curriculum addressing all learning styles

Established a safe play environment for the children Developed professional relationships with parents, teachers, directors and therapists

Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors Maintained child-friendly environment with access to outdoor activities Observed children to record development

Implemented hands-on, play-based strategies such as games and crafts for experiential learning

Distributed quarterly educational assessments, similar to report cards, to each parent

12/2015 - 05/2016 Office Manager

Redeemed Rehab Care / Northern Indiana H.H.C - Merrillville, IN Add notes on patients into case histories in the computer system Ensured HIPAA rules and regulations were carefully followed Called upon physicians to give updates on patient care Scheduled patient appointments in the most effective manner, ensured received high-quality care

Answer patient questions promptly through email, phone and in person Call insurance and verify benefits and eligibility Collect payments due

01/2001 - 06/2014 Receptionist

WL Enterprise - Merrillville, IN

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions

Met incoming customers with professional approach and provided friendly, knowledgeable assistance

Generated shipment invoices, prepared packages and set up courier deliveries for customers

Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily

Responded to telephone inquiries from clients and delivered information to inform and educate callers

Welcomed clients in an upbeat and friendly manner

Maintained reception area clean and neat to provide visitors with a positive impression of the company

Maintained inventory to and from office

Planned meetings and prepared conference room

Made copies, sent faxes and handled all incoming and outgoing correspondence

Organized files, faxed reports and scanned documents and answered calls

Billed and managed numerous client accounts

EDUCATION AND TRAINING

2018 High School Diploma

Cornerstone Christian Academy - Atlanta, GA

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