Document Controller Patient Care

Erica L. Freeman

• Severn, MD ***** • ********@*******.*** • 301-***-****

PROFESSIONAL SUMMARY

With 30 years of administrative and receptionist, 10 years of grant management and 5+ years of claim processing experience, will preserve the integrity of the workplace, by making ethical and succinct decisions to sustain and increase office efficiency.

WORK EXPERIENCE

Pantry Volunteer

Love Wins Food Pantry - Severn, MD September 2022 to Present

• Communicate with teams, volunteers, leadership, and those who serve in a courteous and clear manner.

• Promote a positive organizational culture and environment while working with volunteers by demonstrating servant leadership during the preparation and implementation of food distribution.

Document Controller - Robert Half Contractor

MVA-Glen Burnie, MD August 2020 to September 2020

• Managed the flow, storage (scanning), and retrieval of a high volume of state government records for accuracy, consistency, and compliance with company policies and regulations.

Receptionist - Robert Half Contractor

Humanim, Inc. - Columbia, MD January 2020 to March 2020

• Provided check-in for patients and visitors in a friendly and professional manner, for a smooth and positive experience from the moment they arrived. Organized a clean reception area and inventoried office supplies.

• Screened phone calls promptly and relayed messages with accuracy.

• Meticulously verified patient information while managing patient appointments, collecting payments, and processing insurance claims and affirmed information discretion.

• Assisted with preparing treatment rooms by organizing and sterilizing the environment for patient care.

Receptionist - Robert Half Contractor

Geo Technology Associates - Laurel, MD October 2019 to November 2019

• Accommodated each guest making them feel welcome. Conserved a clean and orderly reception area.

• Organized conference rooms ensuring they were ready for use. Replenished and sanitized the kitchen to maintain hygienic conditions.

• Communicated routinely with key employees including architects, engineers and land planners regarding the progress of active administrative projects in order to make sure they were completed as expected.

• Prepared and maintained a resource planner for design teams within an Excel spreadsheet organizing their project tasks, issues and deadlines.

• Prepared shipments consisting of reports and vector graphics drawings for delivery to clients.

• Balanced a monthly check register to record company checking account activity.

PSOB Control Desk Assistant and Receptionist

Department of Justice, Bureau of Justice Assistance, Public Safety Officers' Benefits Office (PSOB)

Washington, D.C. November 1999 to April 2015

• Accomplished time management efficiency by processing time and attendance and auditing payroll accuracy in accordance with labor rules.

• Handled travel requests and invoices, including booking and expense tracking, post-trip reconciliation, and obtaining pre-travel approvals.

• Developed a thorough policy and procedures document that described the regulations, policies, and procedures for different areas of the workplace. This booklet was helpful in providing staff with a reference to apply office policies and practices consistently.

• In partnership with Lockheed Martin, I helped to improve the claim tracking system with an emphasis on data integration, communication, and process optimization.

• Operated a high-volume phone line to help agencies, wounded public safety officers, and survivors with general questions and filing claims.

• Performed a preliminary examination of claim submissions to ascertain if they needed further information or could move forward. Regarding the status of open PSOB claims, I worked in tandem with Benefits Specialists and the PSOB Director to expedite processing and resolve claim disputes.

• Throughout the course of each claim, I wrote business correspondence addressed to claimants and partners asking for further information.

• Processed budget requests and collaborated with the Office of the Chief Financial Officer to resolve financial questions and issues.

EDUCATION

Majoring in Cultural Enrichment

Liberty University - Lynchburg, VA September 2023 to Present

SKILLS

• Computer Proficient • Microsoft Office • Teamwork • Medical Scheduling • Interpersonal • Research •Claims Processing • Organizational • Presentation • Written communication • Customer Service • Document Management

• Communication

AWARDS

• Developed a matrix used by the Attorney General to expedite the process of Department of Justice grants during the September 11th Terrorist attacks.

• Devised a new time and attendance form during a major Bureau of Justice Assistance (BJA) reorganization and overseeing the operations of the Strategic Response Center post BJA reorganization.

• Received 5 awards for Improving the efficiency and effectiveness of the PSOB Control Desk and contributions to the PSOB Intranet Workflow.

• Led a working group for the first PSOB Policies and Procedures Manual.

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