Service Worker Patient Care

Jonika Jones

Marietta, GA ***** • 470-***-**** • *.********@*****.*** • WWW: Bold Profile

Professional Summary

Diligent Bottle Service worker with successful history in restaurant as well as bar settings, with strong dedication to supporting teams with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Skills

Cash handling

Dining area maintenance

Food sales and promotion

Hospitality service expertise

Order Picking and Processing

Materials Handling and Transport

Inventory Control

Inventory Maintenance

Leadership and team building

Daily specials memorization

Guest relations management

Forklift Operation

Monitoring Patient Progress

Infection Control and Aseptic Procedures

Indirect Patient Care

Work History

Bottle Girl, 02/2019 to 01/2023

Kik Custom Products – Atlanta, GA

Increased sales significantly by upselling higher-end products to customers. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Kept register accurate through correct billing, payment processing and cash management practices. Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Supervised set up of banquet food stations and coordinated service to multiple dining areas. Collaborated with kitchen employees throughout order placement and service of 50+ meals daily. Improved operations through consistent hard work and dedication. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Inspected dishes and utensils for cleanliness.

Warehouse Forklift Operator, 07/2015 to 02/2021

Fellowship Senior Living – Marietta, GA

Checked packages and merchandise for damage and notified vendors. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.

Compared received packages against shipping documents. Shipped material and performed boxing, packing, labeling and preparation of related documents. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Wrapped pallets in shrink wrap prior to loading.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors. Entered quantity received against purchase order in computer system. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Verified quantity and description of materials received by checking merchandise against packing list.

Transported goods between warehouse locations according to shipment and storage needs. Unloaded and stacked materials by raising and lowering lifting devices. Removed orders from storage, wrapped and staged for shipments. Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping. Received cargo by lifting and moving it using hand trucks and pallet jacks. Maneuvered swivel-hooks, hoists and elevating platforms to move materials. Waiter, 07/2010 to 06/2015

Docs – Marietta, GA

Kept server areas clean and stocked to increase efficiency while working tables. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Used cash registers and credit card machines to cash out customers. Bussed and reset tables to keep dining room and work areas clean. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Folded napkins and prepared silverware sets to provide adequate supply for host station. Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. Stayed up-to-date on menu changes to help customers make food choices. Cashier, 06/2009 to 08/2010

Wendy's – Atlanta, GA

Answered questions about store policies and addressed customer concerns. Restocked and organized merchandise in front lanes. Worked closely with shift manager to solve problems and handle customer concerns. Worked flexible schedule and extra shifts to meet business needs. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Maintained cash drawer of $250 or more per shift.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Learned duties for various positions and provided backup at key times. Collected and authorized payments of guests.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Diploma: 01/2014

Penn Foster High School - Atlanta, GA

Certifications

Customer Service - May 2014

Contact this candidate