Account Manager Data Entry

Michelle Nance

775-***-**** • *************@*****.***

Account Manager

Fast-paced environments• Streamlining processes

Clinical scheduling administration• Account management• Collaborating• Client

Relations • typing Speed: 60+ WPM Effective Communication Diligent Work Ethic

Profile

Solid practical foundation in customer and business medical relations with a focus on excellence.

Self-motivated with a proven ability to work autonomously, requiring minimal supervision.

Exceptional organizational skills and adeptness at multitasking, consistently completing tasks ahead of schedule.

Dedicated and results-driven professional with a successful track record in account management, financial operations coordination, and clinical scheduling administration.

Possesses a diverse skill set refined through progressive roles in healthcare and nonprofit sectors.

Recognized for adeptly cultivating strong relationships, optimizing processes, and enhancing operational efficiency.

Skilled collaborating with diverse stakeholders to achieve organizational objectives.

Excels in fast-paced environments, maintaining meticulous attention to detail while consistently delivering exceptional results.

Professional Experience

American Red Cross Salt Lake City, Utah, 2017 - Present

Account Manager

Oversee a portfolio of 100-130 accounts.

Cultivate strong connections with blood drive coordinators.

Collaborate with various community organizations, including high schools and churches, to facilitate blood drives.

Plan and execute 20-25 blood drives monthly.

American Red Cross Salt Lake City, Utah, 2016 - 2017

Lead Phlebotomist

Provided supervision and guidance to a team of 3-8 employees during blood drives.

Perform venipuncture and collect blood samples from donors in a safe and efficient manner.

Process collected blood samples according to established protocols and regulatory guidelines.

Monitor and evaluate team performances, providing constructive feedback and implementing performance improvement initiatives as needed.

Stay updated on industry best practices, regulations, and advancements in phlebotomy techniques through ongoing training and professional developments.

Specialty Health Reno, Nevada 2013 - 2016

Financial Operations Coordinator

Generated daily and monthly billing reports, ensuring accuracy and timeliness in financial documentation.

Conducted reconciliation of billing records on a daily and weekly basis, identifying discrepancies and resolving issues promptly.

Managed procurement of office supplies, maintaining adequate inventory levels to support daily operations.

Collaborated with finance team members to streamline billing processes and improve efficiency.

Assisted in other financial tasks and projects as needed, contributing to overall departmental objectives.

Reno Orthopedic Clinic Reno, Nevada 2012 - 2013

Clinical Scheduling Administrator

Managed and coordinated appointment schedules for four doctors, ensuring optimal patient flow and efficient use of clinic resources.

Implemented effective scheduling strategies to minimize wait times and maximize patient satisfaction.

Liaised with legal entities and insurance providers to facilitate scheduling of legal appointments and ensure compliance with regulatory requirements.

Maintained accurate patient records and updated scheduling systems to reflect appointment changes and cancellations promptly.

Collaborated with clinic staff to address scheduling conflicts and optimize clinic operations.

Provided administrative support to medical staff as needed, including managing phone inquiries and assisting with patient check-in processes.

Credentials Education

University of Hawaii 2018 – 2011

Coastline Community College 2012 – 2012

Associate’s degree, Liberal Arts Behavior and Social Sciences

American Red Cross President’s Club Donor Services Utah, Nevada, Region - 2023

Technology

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Microsoft Teams, Windows, Basic Data Analysis: Excel (basic functions like formulas, charts, filtering) Sales Force, Power BI.

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