Project Coordinator
Resume:
CRISTINA FERRAO
****************@*****.***
linkedin.com/in/cristina-ferrao-rodriguez-261404157 PERSONAL SUMMARY
Detail-oriented and results-driven Project Coordinator with a strong background in the healthcare and pharmaceutical industries. Proven ability to manage cross-functional teams, track complex timelines, and streamline workflows across procurement, maintenance, and compliance processes. Adept at leveraging technical tools such as SAP and Microsoft 365 to ensure project goals are met efficiently and in full compliance. Strong interpersonal skills with a proactive approach to communication, documentation, and operational excellence.
SKILLS
• Procurement and
Work Orders
• Cross Functional
Team Support
• PM and Equipment
Scheduling
• Process
Improvement
• GMP/21CFR
• FDA & MDR
regulations
• SOP's
• Technical Writing
• HIPAA Compliance
• SAP Ariba
• Laboratory
Management
Systems
• NTA Equipment
• Problem Solving
• Attention to detail
• Time Management
• Communication
EXPERIENCE
LonzaCell and Gene
Quality Control Analyst
March 2023 - June 2024
• Processed and documented over 500+ samples for analysis, ensuring 100% compliance with proper storage and labeling protocols. Improved inventory management and reduced errors in documentation.
• Revised 75+ work instructions and test methods, improving clarity and reducing operational errors.
• Trained 2+ team members on NTA Equipment and software. Improved troubleshooting efficiency, cutting downtime by 10-15% during analysis.
• Conducted over 200 visual inspections, identifying and resolving product anomalies with a 98% accuracy rate. Enhanced reporting efficiency while collaborating with cross-functional teams to achieve improvement in product quality.
• Performed 75+ Osmolality Assays with great compliance to accuracy standards.
• Ensured 100% compliance with industry standards, leading to improved audit outcomes with zero major findings. Executed over 200+ Nano Tracking Analysis procedures, accurately analyzing particle sizes with a 95% precision rate.
Lonza Cell and Gene
Project Coordinator II
September 2022 - March 2023
• Processed and monitored 100+ work orders per month, ensuring timely completion and reducing errors by proactive follow-ups.
• Generated 50+ Purchase Requisitions (PR’s) per month for facility materials and streamlining procurement processes.
• Managed office credit card transactions totaling $10,000+ monthly, accurately reconciling receipts with 100% compliance to financial protocols.
• Scheduled and tracked 200+ Preventative Maintenance (PM’s) and equipment calibrations annually, ensuring 100% compliance and maintaining up-to-date Master Equipment List.
• Utilized advanced SAP skills to efficiently create and manage 100+ Purchase Requisitions and Purchase Orders monthly ensuring accuracy and compliance with company procurement policies.
• Collaborated with multiple cross-functional teams to gather procurement information, improving communication efficiency.
• Handled sensitive information for over 50+ high-priority transactions, maintaining confidentiality and adherence to company privacy policies.
AbbVie
Product Surveillance Tech
March 2022 - September 2022
• Performed a variety of complex duties supporting current and potential patients of Post Market Clinical Studies.
• Investigated and maintained complaint files to determine reportability in compliance with regulations established by the FDA and international regulatory bodies.
• Processed claims for financial reimbursement and replacement products in accordance with the client.
• Reviewed adverse events reported for clinical studies to determine if event meet regulatory requirements of potentially reportable events or complaints.
• Initiated further investigation and follow-up to the MDR as needed. Tracked files sent to Quality Assurance for further investigation and complete necessary documentation.
• Determined and summarized findings and documented conclusions. Alorica
Customer Service Representative
September 2021 - December 2021
• Managed inbound calls from customers to assist customers with troubleshooting their QuickBooks account by utilizing in house FAQ’s and problem-solving skills
• Logged and tracked client complaints.
• Provided customer service by repairing trust through the utilization of attention to detail as open- ended questions were asked to the customer and repair statement/action was provided. Maximus CDC Vaccination Hotline
CSR III
May 2021 - July 2021
• Ensured that US Citizens received the most up to date information so that they were able to schedule and obtain their Covid-19 Vaccinations through attention to detail to the logging of the public’s HIPAA regulated information
• Took ownership of every interaction to partner with each caller to relay locations, and details for the completion of the task
EDUCATION
Universidad Interamericana de Puerto Rico -
Bachelor of Science (BS)
January 2016 - May 2019
CERTIFICATIONS
Cert. in Foundations of Project Management
CAREER OBJECTIVE
To secure a pivotal role in a dynamic healthcare
or pharmaceutical organization, leveraging
extensive experience in project coordination and
quality assurance to drive process improvements
and operational excellence.
Basecamp: Project Management Best Practices
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