It lead, management or support services role

Umair Khan

**** ******* *****, ***********. **

Cell: 416-***-**** Email: ******@*****.***

PROFILE

Solution focused. Tenacious self-starter with proven success in proactively identifying IT issues and promptly implementing targeted solutions. Experiences in managing multiple projects while working under pressure in fast-paced environments with minimal supervision. Proven problem skills to diffuse escalating or complex scenarios. Over a decade of experience in IT, Management as well as in the Audio/Video industry.

TECHNICAL SKILLS

Operating systems: Microsoft Windows 7/8,10 MAC OSX and Linux & several POS systems Hardware: Motherboard/HDD/ CPU/ Heat Sink/Video, Sound & Network Cards/Warranty repairs/replacements/ LCD panels, warranty repairs, POS & KVS systems integration and maintenance, LAN cabling, low voltage wiring, etc.

Networking: LAN/WAN, TCP/IP, Wi-Fi and Windows Server, \mesh system management. Installation and configuration of Cat 5/6 cabling, switch management and CAT6 networking Troubleshooting: Failure identification, break/fix, hardware/software implementations Applications: Complete knowledge of all Windows and Mac O/S, software upgrades, rollouts, Office 365 total user control and implementation, Active Directory organization and complete user access control, several ticketing systems such as Zendesk, Heat, ITSM, Jamf IT project management. Managing multiple projects while working with other departments. User account management, VPN, Remote User Support

Data recovery, retrieval and migration

IT Resource and Product Management

Licensing and Budget management of products

Management and Supervisory experience

Managing projects through strict SLA requirements while coordinating with various departments to ensure regular updates directly to clients

Experienced in administrative, payroll, inventory and time management skills call center experience

A high drive for customer satisfaction through negotiation and exceptional results Well experienced in professional Audio and Video devices/setup/installation POS deployment experience including payment integration. Project management of various restaurant openings from an IT perspective. Excellent problem-solving abilities, implementing strategies with documentation ticketing systems. Operating and supervising IT network and IT support teams while supervising 9 direct reporting individuals Revamp of entire POS infrastructure of Rogers Centre. Revamp of complete wireless network, Vlans and security protocols

Integrating several new technologies with the existing POS infrastructure, such as external payment systems, self-service kiosks, self-scan robotic devices and maintaining mobile ordering systems Active Directory, Office 365, Webex, Tapin2, Zippin amongst other cloud services managed and operated. Increased the team’s productivity, effectiveness and created multiple teams building events. Introduced several new ways of work recognition to successfully boost involvement of team members. Managing company-wide cloud access, products, licenses, fees, invoices, renewals and complete Product Ownership

Field Trip is a new company, so most platforms used are the ones which are very new to the market. Learning, understanding and managing of new platforms such as Jamf, Azure, ring Central, Apple Inventory management, etc.

Integration of new applications and platforms for the advancement of workflow and efficiency. Introduced and integrated programs such as Jamf

Project management of financial side of IT, adjoining the department of Finance and IT department for joint project and integration of new platforms.

Absorbed duties and role of IT Infrastructure/Network Engineer within the organization. Managing IT/technical side and deployment of Canadian food services business under Compass Canada Inaugurating projects of new sites being fully involved in the project with all technical aspects including POS, surveillance, network setup, digitalized menu, android and apple mobile ordering apps, etc. Complete project management of new site openings from getting quotes for equipment, arranging meetings with shareholders, operations and any other related teams, hiring various vendors while ensuring the best IT solutions offered to a site that can stay up to date for a decade. New store openings, building a facility, networking of a new location/storefront. Installation of POS, self- serve Kiosk, KVS and digital menu boards

Promoted to a senior member of the team within 7 months and in charge of coaching new employees for Canadian sites.

Experience

Legends Hospitality - Toronto IT Manager Apr 2023 – Present Field Trip Health - Toronto IT Supervisor Sep 2021 – April 2023 Compass Group Canada-Mississsauga Tech Deployment Manager (TDM) Dec 2018 – Sep 2021 Successfully overseen IT projects, upgrades, security packets of Canadian offices inclusive of 3 locations: Oakville, Burlington and St. Catherines

Maintaining IT infrastructure by regular checkups, reporting, upgrades, security and replacement of check point servers.

Product ownership, Product management while performing regular updates, security packets, managing the user access, number of licenses required and budgeting. Adobe complete suite, Angoss, QuickBooks and One Drive full productownership.

Enhanced the work environment by performing Active Directory Organizational group which in return made the process faster of inserting new employees into the system. Vendor management: Sorting out quotes from various vendors and creating a contract which allows regular changes, updates and suits the company's ever-changing requirements while keeping everything within budget.

Managed Eastern Canadian restaurants to ensure 100% network connectivity, VPN tunnel, network changes, upgrades, renovation schedule and new store openings. Managing new store opening of Boston Pizza anywhere within Canada. Project started after the financing and blueprints were in order. Working and delegating with hardware and software vendor: IBM and HP asto where the CAT5, CAT6, CAT3 and power connections should be installed to ensure a solid connectivityof all restaurant machines, mesh Wi-Fi, complete office network which included Cisco switches, ISP set up, etc.

Traveling for projects anywhere within Canada such as major renovations and new store openings. Assisting and upgrade of all technical factors within a store. Inserting the newest software, menu and graphics in the store's system.

Worked on several other projects such as upgrading of complete payment system to TD payment system of all stores. 90% of the work was done remotely. Pre-test and post-test reporting, since pre-test conditions were quickly returned in case of any minor failure. Remote upgrade to Windows 7 from XP on over 120 restaurant's PC while maintaining the infrastructure of the restaurant as before and making the transition invisible. contract

Maintained company's complete IT infrastructure, including new changes in implementation of new technology, end user's computing need for a rapidly growing company. Wireless analytic projects of collecting and studying data of solar energy created and generated in different grids.

Created and maintained the company’s entire technological inventory, budgeting, approving and ordering technical supplies and equipment through vendors by finding the best deals for the company. Performed on-call urgent duties according to the company's needs. Odd hours schedule which included holidays, weekend, overnight hours to deter system integrity and avoid employee interference. 4Finance - Oakville IT Systems Specialist Sep-2017 – Sep-2018 Boston Pizza-Mississauga/Vancouver IT Deployment Manager (TDM) Sep 2015 – Sep 2017 Grasshopper Solar - Toronto IT Support Analyst Apr 2015 – Sep Contract position

Complete End user support while maintaining the infrastructure and reporting any discrepancies to the corresponding team and assisting in resolving issues. Project Management of complete Audio Video infrastructure including all meeting rooms, conference halls and live conference video system which included maintenance, scheduling repairs, upgrades and testing. End user support which varied from simple to complex matters. Daily and weekly checks and tests of all technical equipment through Samsung. Commenced as a desktop support technician, promoted to connect pro supervisor after 6 months within the company.

Extremely fast paced retail environment. Issues varying from simple PC diagnosis to installation of wireless solution of offices in the local area.

Managing inventory of vast amount of customer's issues, PCs and other electronics. Re-reimbursement based on judgment calls depending upon the cost of repairs, time required and overall satisfaction of the customer as well.

Part-time / Event based

Vista had contracts with several hotels and banquet halls in GTA for their audio and video needs ranging from speakers, projectors, surround audio embedded within the ceilings. Maintenance and complete troubleshooting of all technical issues. Installation of new and upgraded audio devices, wiring, etc. Education

CDI College - Information Systems 2012

Certifications

A+ Certification

Network+ Certification

ITIL V3

MCP

Active Directory 2012

AWS certification in progr

Samsung - Mississauga IT Analyst Jan 2015 – Apr 2015 Future Shop Connect Pro Expert Feb 2013 – Jan 2015 Vista IT/ Audio Video Technician Dec 2011 – Jan 2013

Contact this candidate