Customer Service Front Desk

Yoleisis Mendez Barzaga

*** ******* ****, ****** ** 30680

502-***-**** http://linkedin.com/in/yoleisis-mendez-545b314b Highly organized and responsible bilingual secretary with professional experience in medical and clinical settings; ability to handle front desk secretarial services, utilizing skills such as performing excellent computer skills and able to type 65 wpm. Scheduled appointments, maintained medical records, telephone and email communication. Handle billing and bookkeeping, process lab reports, insurance verification, and arrange for hospital admission and laboratory services. WORK EXPERIENCE

Charles Taylor 8/2024-4/2025

Remote Claim Intake Specialist Louisville KY

• Answer high volume of Inbound calls.

• complete claim forms for Auto, Liability and Property claims daily.

• Enter the claims online and provide response to questions. PLS 2/2023-3/2024

Customer Service Rep Louisville, KY

• Greeting customers

• Handling the cash registers

• Cashing many checks, sell money orders and Xpectation debit cards

• Perform end of day report

Brave Health 02/2021-7/2024

Medical Records Specialist Miami, FL

• Assist with high volume of inquiries and inbound phone calls, and text messages

• Schedule new patient appointments and verify insurance in Athena

• Interact with clients and prospective clients

• Inform new prospective clients about Brave Health services Parris & Associates Rheumatology 03/2020-10/2020

Front Desk Receptionist Lawrenceville, GA

• Primary responsibility included medical record clerk, scheduling and scrubbing provider schedule, answer the telephone line with large number of calls, provider great customer service, problem solving solutions. Medlink Georgia 6/2017 - 10/2019

Medical Secretary Winder, GA

• Provide great customer service, checking in and checking out patients, scheduling patients, insurance verification, answering telephones, scan documents, fax, and other additional tasks

• Work in the front office taking care of tasks such as answering phone calls and greeting patients as they enter the facility

• Assist the nurse and office manager in maintaining the medical inventory and placing orders for new materials as needed

• Update and maintain all digital client records and assist in transitioning hard copy records to digital format. Braselton Pediatrics 02/2013 - 01/2015

Medical Assistant Hoschton, GA

• Greet and prepare patients for the visit by directing them to the exam room.

• Provide gowns/drapes as needed; prepare medications, perform laboratory test, etc.

• Take and record vital signs and medical procedures, call in Rx as directed by provider and documents into EMR.

• Perform update billing and coding claims.

• Schedules appointments, tests, and order referrals to specialist as directed by physician.

• Maintain medical records, and scan various documentation into EMR

• Maintain treatment rooms with the appropriate supplies, instruments, and equipment for examination.

• Clean and sterilize medical instruments and equipment.

• Respond to patient phone calls, make follow-up calls, and document into EMR CERTIFICATION AND ACHIEVEMENTS

Health Information Technology Specialist Certificate Medical Receptionist Certificate

Medical Administrative Certificate

State of Georgia X-Ray Certificate

Georgia Work Ready Certified (Bronze)

CPR/First Aid Certified

AAMA Member

EDUCATION

Lanier Technical College 10/2017-05/2020

Health Information Management Coding Gainesville, GA Lanier Technical College 01/2010 - 05/2012

Medical Assistant Diploma Winder, GA

Winder Barrow High School 10/1998 –5/2001

Diploma Winder, GA

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