Customer Service Emergency Services
Resume:
COnroy smith
**** ***** ******* ******** ******, Montego bay St. James.
*************@*****.***
Objective
To be selected or employed by an organization where I will grow professionally and personally, being an ever excelling member of said organization by applying my traits of being a highly motivated and an industrious individual.
Experience
Bahia Principe
Common Area Supervisor
November 15th – August 2025
Key responsibility is subjected but not limited to; providing leadership, overseeing and giving instructions to line staff/attendants for the day to day operations. Creating work plans, shift line up whilst boosting morale of my subordinates.
RIU AQUARELLE
Cook
April 5th,2024 – October 2024
• Key responsibilities in the organization is to prep ingredients, cook, grill and prepare all meals in a timely, orderly and presentable manner according to each customer/guest’s order specific.
Jamaica Fire Brigade
Fire fighter
January 28th 2012 – June 25th, 2023
●Key responsibilities in the organization is to provide timely response to all emergency services inclusive but not limited to fires, accidents, natural disasters and rescue services with the sole intent to prevent or minimize; the loss of life, injury to persons and destruction to property.
Caterer for Hire
May 2012 – Present
Whilst employed with the Fire Brigade my cooking skills were discovered by my coworkers, through their recommendations my services were acquired to prepare meals for Private functions and Fire Brigade events not limited to sports days, fun days and community outreach programs. And also operating stalls at events such as Mobay Jerk Fest where I went on to win best taste in 2015.
Marigold Restaurant
Main Cook
September 2015 – 2016
●Key responsibility was to prepare and produce local Jamaican dishes and finger foods on demand and in a timely manner, prepping ingredients not limited to meats and vegetables. Keeping work; station, utilities and utensils in a clean and sanitary order at all times.
E-Services Group Intl.
Customer Services Representative
United Health Group
October 2006 – April 2008
●Key responsibility was to provide insurance benefits and claims payment information while maintaining “A” level professionalism and providing excellent customer service to the clients at all times.
E- Services Group Intl.
Supervisory Assistant Group (SAG Agent)
United Health Group
April 2008 – September 2010
In this position I was duly promoted for my vast knowledge of the products and services garnered during my tenure to the position of SAG agent to handle and resolve all calls requesting a supervisor and or escalated calls.
Education
Herbert Morrison Technical High
September 2001 – July 2006
Mt. Salem Primary and Junior High
September 1995 – July 2001
Mt. Salem Open Bible Basic School
September 1993 – July 1995
Perry Street Basic School
September 1991 – July 1993
Awards and Acknowledgements
●CXC BUILDING CONSTRUCTION 1
●CXC ENGLISH LANGUAGE 2
●CXC TECHNICAL DRAWING 2
●CXC SOCIAL STUDIES 3
●Heart NSTA Trust Supervisory Management
●TPDco Supervisory Management Certification
●Heart NSTA Trust Baker (Commercial Food Prep) Level 2
●Heart NSTA Trust Drywall Installation
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