Human Resources Team Members

Jennifer Blancke

Human Resources/Payroll/Billing Coordinator Professional

**** **** ****** ****** ** 20736 240-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Mission focused highly skilled HR professional. Also work as a part time tax specialist for Intuit from Jan 2021-still working. SME in researching, interpreting and applying complex personnel principles, provisions, laws, regulations, practices and techniques to provide comprehensive Federal & Private Sector HR management advisory and technical services to team members and managers; analyzing and resolving uncommon pay, federal recruitment, and placement issues; providing technical advice and quality control review to team members; and leading Federal Civilian Human Resource projects or initiatives. Results-driven strategic leader and trusted advisor to executive-level teams collaborating cross-functionally to achieve goals and engage complex organization members at all levels. Demonstrated success in revitalizing and building high-performing teams and cultivating high-performance leaders. Experienced in leading strategic planning efforts, forecasting requirements, programming resources, and effective management, integration, and execution of operations. A well-established leader with a record of maximizing individual strengths, leveraging diversity, supporting equal opportunity, and inspiring teams to achieve goals. Extensive experience in working with staff at various organizational levels to identify, recruit and fill potentially hard-to-fill positions throughout the organization. SME in interpreting civilian human resources laws to provide comprehensive advisory services on staffing functions; analyzing and recommending solutions to resolve civilian human resources problems/issues; advising management on recruitment methods and strategies; and creating a variety of human resources products (e.g. job analyses, vacancy announcements, referral lists, etc.). Proven success in creating value, empowering people, driving change, and bridging the gap between information system management and HR initiatives. Known for promoting an environment of positive employee relations, maintaining confidentiality, and establishing trust. Broad range of transferable skills applicable to human resources (Recruitment and Placement), career (life) counseling, and labor/management relations. Experienced in assessing employees’ need for training; aligning training with organization’s strategic goals; providing logistical support, course development, delivery, evaluation, process measurements, and cost management; building solid cross-functional relationships; and in creating a training budget and keeping operations within budget.

WORK HISTORY

2021- Present Intuit - Seasonal Tax Expert

Top 1% performer.

Responsible for assessing and evaluating financial records of individuals or businesses to determine tax liability.

Prepare and file tax returns and documents in compliance with local, state, and federal tax regulations.

Other responsibilities include offering tax advice and strategies to clients to help minimize their tax liabilities, researching tax laws, assisting in IRS and state audits, preparing quarterly and annual tax compliance, preparing federal and state income tax, ensuring that tax returns are filed in accordance with tax authorities, reviewing various financial documents in order to prepare tax returns and provide tax services, developing and executing tax strategies after researching potential deductions and liabilities, collaborating with other team members to devise long-term tax plans and strategies, interviewing clients when necessary to determine the best ways of addressing their needs, preparing, processing, and maintaining paperwork related to all aspects of the accounting cycle, culminating in the preparation and filing of tax returns, confirming the accuracy of records and documents related to tax reporting and preparation, maintaining written and oral communications between the company and all relevant vendors and regulatory agencies, and interviewing clients to obtain additional information on taxable income and deductible expenses and allowances.

04/11 – Present - Department of Education – Information Technologist Point of Contact/COR

Duties, Accomplishments and Related Skills:

Work closely with the Project and/or Program Managers to oversee the performance of the contract.

Ensure that the Contractors comply with all of the requirements of the statement of work, specifications, or performance work statement.

When requested by the Contractor, provide technical assistance within the scope of the contract (e.g., interpreting specifications, statement of work, performance work statement, etc.).

Monitor and evaluate the contractor’s performance to determine if it meets the standards set forth in the contract, the COR shall monitor contractor compliance with specifications or other contractual requirements requiring the delivery or use of environmentally preferable products, energy-efficient products, products containing recovered materials, and bio-based products.

Monitor and evaluate whether the contractor meet the technical requirements under the contract by the delivery date(s) and/or within the period of performance.

Evaluate whether the contractor performs within the price or estimated cost stated in the contract, Review and approve invoices using the rates and other fees established in the contract. Review the Contractor's invoices/vouchers for reasonableness and applicability to the contract and recommend approval or rejection for payment.

Performed market research; ratifications, Statements of Work or Statements of Objectives; assisting the CO.

Supervised a team of six employees

01/18– 12/17 – Home Light Senior Care Solutions – Owner

Duties, Accomplishments and Related Skills

Assists with recruitment, selection, hiring, orientation, and evaluation of home care site personnel

Consistently model the organization’s philosophy of customer service by demonstrating responsibility for improvement of operational efficiency, empowering employees to address service issues with knowledge and support and to pervasively communicate the expectations of dedication to both internal and external customer service

Manage clinical and administrative staffing in the local home care site(s)

Facilitate care coordination between home care site and regional home care center

Manage and provide ongoing education, in-service training programs and competency evaluations to improve patient care and employee efficiency for all health care personnel

Positively represent the Company to the customer, and the customer to the Company

Provides strategic direction for development and management of Home Health marketing, fundraising and community outreach efforts

Assures the established systems for financial operations are managed effectively and efficiently – billing, information systems, payroll, etc.

Assesses market potential for assigned areas and develops annual business plans. Assures growth strategies are executed leading to increased market share

Communicates with physicians and other medical community members to represent AHAH’s values in assisting with the serving of their patients

Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results

Acts as a liaison or representative to various institutions or organizations that may jointly serve AHAH patients to assure that cooperative, effective relationships are developed

Processed bi-weekly payroll 30 employees, ensuring accurate and timely payment

Managed payroll for 30+ employees with 100% accuracy

Reduced payroll errors by 25% through software optimization

Processed tax filings and compliance reports on timely manner

Resolved payroll discrepancies and inquiries, ensuring employee satisfaction and compliance

04/11 – 12/17 - Department of Education – HR Liaison/COR

Duties, Accomplishments and Related Skills:

Provided guidance and assistance to Management and staff on administrative matters include but not limited to Human Resources actions.

Initiated detail appointments, reassignments, and promotions requested from Senior Officials.

Gathered supporting documentation for preparation of actions.

Approved actions in the FPPS system.

Initiated Awards into FPPS.

Processed within-grades for all of Office of Management Staff ensuring that WIGI forms are processed in a timely manner.

Assisted in Performance Ratings and awards.

Assisted in coordinating the Secretary’s awards.

Initiated Equip Background Investigation for Office of Management (OM) staff required to have a clearance.

Worked close with the OM security staff with the processing of the security clearances.

Coordinated with the Department Lead on administration of ED Work/Life programs (transit benefits, telecommuting, and leave donations).

Ran Bi-weekly staffing rosters to update Senior Management on FTE counts.

Liaison to FOIA Manager on all incoming FOIA's and making sure that they are review, processed and responded to in a timely manner.

Maintained contracts

Performed market research; ratifications, Statements of Work or Statements of Objectives; assisting the CO and the COR in maintain contracts.

09/08 – 04/11 - Department of Education – Human Resources Information Systems Specialist

Duties, Accomplishments and Related Skills:

Project Team lead for the implementation of the Performance Management System.

Resolved software interoperability problems for the Federal Payroll Processing System.

Managed accounts and access to FPPS and Datamart systems.

Provided Customer support on all HCCS IT systems.

Ensured availability, functionality, and efficiency of the FPPS and Datamart systems.

Prepared, analyzed and distributed a range of statistical reports using various reporting tools (i.e. Hyperion Datamart system) on a daily, weekly, bi-weekly, monthly, annual basis.

Coordinated and tracked various office suspense’s from outside sources with senior staff members on a wide range of personnel issues, including Freedom of Information Act etc.; ensure suspense’s are met on time. Ensures that Freedom of Information Act responses are updated in the Freedom of Information Act Express system.

Prepared, analyzed and reported FOIA information to the customer in a timely manner.

Reviewed and reconciled the credit card account on a regular basis in CPSS.

Initiated and completed initial paperwork for personnel actions for staff members in the Federal Payroll and Personnel System.

Led payroll-related projects to improvements efficiency, accuracy and compliance across multiple departments.

Analyze payroll process to identify gaps, streamline workflows and reduce processing errors.

11/04 – 09/08 - URS Corporation- Payroll Admin/Billing Coordinator/HR Specialist

Duties, Accomplishments and Related Skills:

Drafted of technical specifications for inclusion in solicitation documents, evaluating proposals, drafting task orders, assessing submittals from pre-qualified service providers, finalizing scopes of work, executing consultant agreements.

Performed all required statistical and clerical duties necessary in area of assignment.

Analyzed data received for accuracy of information, resolve discrepancies.

Assigned proper account and subsidiary account numbers to transactions.

Prepared and processed documents necessary to adjust transactions.

Interfaced with customers, vendors and Division Data Processing for reporting and problem resolution relative to accounting transactions.

Performed reconciliation of accounts.

Prepared and maintained special reports and the report distribution list.

Assisted in the month end closing process by preparing paperwork for write-offs.

Provided training and advisement to project managers in analyzing budgetary reports to assist in managerial planning, navigation through project management reports through PeopleSoft.

Procured general and special supplies, services, and equipment and maintenance contracts.

Negotiated purchases through personal and telephone contacts as well as correspondence with vendors.

New hire processing, exit processing, employee benefits, recruitment, administration of the staffing system.

Direct staff with projects and their daily duties as necessary

Review timesheets; generate bonus/commissions, input payroll data into the computer.

Calculate, Prepare and print payroll checks for signature, calculated multi-state taxes.

Prepare quarterly taxes. Prepare W-2’s, 941’s, FUTA, and SUTA

Make adjustment entries to the general ledger

New hire processing, exit processing, employee benefits, recruitment, administration of the staffing system.

Prepare aging reports on payables and prepare billing invoices.

09/08 – 04/12 - H&R Block – Seasonal Tax Preparer/Part-time

Duties, Accomplishments and Related Skills:

Prepared Tax return for Customers including Schedules A, B, C and D, Includes Electronic Filing. Advance payments.

Oversaw the operations and office functions.

COMPUTER INFORMATION TECHNOLOGY SKILLS

Proficient in use of most major computer systems, information systems, spreadsheet applications, graphic and presentation applications, and word processing applications

Proficient in Excel, Microsoft Works, Enterprise One, Great Plains, Accuterm, QuickBooks, Quicken, Solomon’s IV, WordPerfect, Microsoft Word, Adobe Illustrator, PageMaker, Corel Print, Power Point, D-base III, Lotus, Photo Plus, Approach, File Maker, Peoplesoft, Prolog. Fluent in sign language.

Current IT Knowledge/Experience: E-OPF, FPPS, Hyperion (Datamart), Freedom of Information Act Express, CIVFORS, WASS, Employee Express, Learning Management Systems (internal training system), Turbo Tax, H&R Block filing system.

Training includes the following: Service Personnel Office/requesting Officer (FPPS System), CIVFORS, WASS, FOIA Express, Edcaps (Procurement System), FMSS (Financial system).

HONORS, AWARDS AND SPECIAL ACHIEVEMENTS

As the COR to the OFO SharePoint – Migrated the OFO SharePoint sites. There are over 398 SharePoint sites with over 800 subsites that are currently migrating over to the 365 online SharePoint. While running the migration, I run SharePoint reports to identify errors. I assist with fixing the errors. Set up meeting with the OFO SharePoint POC to establish timelines and ensure the completion of the migration.

Telework coordinator - I ensure that over 500 OFO employees have a telework plan and ensure that it is completed and approved. I also run reports when requested.

Initiated/Oversaw the 5th/2nd floor moves, flex space setups and also

IT/ASSET MANAGEMENT

Oversaw the renovation of the 5th floor project which recovered over 20 assets i.e. old laptops, laptop accessories and printer’s total savings to the department of an estimated value of $5,200.00. I assisted in the OFO moves from the 5th floor to the 2nd floor and the moves from PCP to LBJ.

Submitted, approved and followed up on 2,068 tickets.

Submitted and approved over 100 on boarding tickets.

Submitted and approved 6,480 incident tickets.

Oversee the Departments OFO’s 427 owned assets. I was able to decommission 53 over those assets total savings of $5200. I

Panel member for testing of the new Asset Inventory System and assisted in recognizing and repairing the errors and broken links.

Fed-Talent - I administered the Fed talent site for OFO/EXO by creating classes. Monitoring the signups and the waitlisted. Completed the classes and gave credit to the attendees.

Panel manager for 2 different grants. Our team was made up of 4/5 people where we would discuss and rate the applicant schools on the need of grant money supplied by the department these grants were awarded to low income and on the need basis to ensure that the kids in disadvantage areas get college credits while attending High School. The 2 grants that I was a manager on, is where a team of 5 individuals including myself discussed and rated schools that qualify for funding for special ed students.

Assisted in the OM webmaster role for 4 months. I posted/created articles; documents to be posted on connect ed. This also to ensure that they are all 508 compliant.

Assisted in the migration of the connected sites and to ensure that the items that were migrated over were 508 compliant and no broken links.

LICENSES/CERTIFICATIONS

Certification in Human Resources Management

Certification as a Contract Office Representative

Registered as a Tax Preparer with the IRS.

RELEVANT PROFESSIONAL DEVELOPMENT AND QUALIFICATIONS

Provided technical guidance, advice and counseling to management officials and supervisors on personnel and human resources laws and regulations, directives, and policy statements.

Responded to grievances, reasonable accommodations, Family Medical Leave Act (FMLA) and Paid Parental Leave (PPL) requests, drug testing, and related functions.

Researches and interprets legal and regulatory program guidance, including case law, United States Code, Code of Federal Regulations, and Agency Handbooks and Directives.

Provided technical guidance, advice and counseling to management officials and supervisors to address issues with workforce-related conduct and performance, and Drug Free Workplace.

Provided local training to supervisors.

Evaluated and monitored organizational programs, promoting the use of best practices and procedures.

Known for thorough and precise work, both independently and as part of a team.

Wrote job analysis/assessment, creating job opportunity announcements, conduct qualification determinations within various applicant pools; and consult with hiring managers on recruitment needs.

Advised management officials on various HR processes, advising on the procedural and regulatory requirements governing HR functions and processes.

Passion for process improvement, problem solving and communication.

Developed employee handbook outlining policies and administrative procedures and oversaw training of workforce on expectations.

Sought and provided management with alternative solutions to overcome staffing and personnel issues to meet the needs of management and customers.

SME in developing Job Qualification Standards, and training programs for new arrivals.

Knowledgeable in trends analysis.

Excellent communicator and team leader.

Broad range of transferable skills applicable to human resources, career counseling, and labor/management relations. Experienced in assessing employees’ need for training; aligning training with organization’s strategic goals; providing logistical support, course development, delivery, evaluation, process measurements, and cost management; building solid cross-functional relationships; and in creating a training budget and keeping operations within budget.

Experienced in performing highly structured, entry-level work designed to develop broader and more in-depth assignments used within HR functions; communicating factual and procedural HR information clearly both orally and in writing; and gathering and analyzing basic facts and drawing conclusions regarding HR processes.

Advised management officials on various HR processes, advising on the procedural and regulatory requirements governing HR functions and processes.

Passion for process improvement, problem solving and communication.

Developed employee handbook outlining policies and administrative procedures and oversaw training of workforce on expectations.

Sought and provided management with alternative solutions to overcome staffing and personnel issues to meet the needs of management and customers.

SME in developing Job Qualification Standards and training programs for new arrivals.

Knowledgeable in trends analysis. Excellent communicator and team leader.

Provided a full range of personnel management technical advice, assistance, and related services on: position management/classification, labor/employee relations, staffing, recruitment, placement, human resources development, performance management, employee benefits, workforce planning, payroll/personnel processing, operational support, human resources information systems and/or occupational analysis.

Met with management regarding a variety of personnel management problems.

Used knowledge of human resources/personnel management best practices and procedures to resolve HR problems.

Answered questions from employees and managers on a variety of personnel management matters.

Performed formal and informal briefings and presentations to high-level management.

Evaluated impacts of new policies and procedures to determine the effectiveness in meeting department goals and objectives.

Researched and interpreted program related laws, regulations, and guidelines and made recommendations for improvements.

EDUCATION

06/2018 University of Maryland (Global Campus) – B.S. Computer Information Systems –

05/1990 College of Southern Maryland – A.A Accounting

REFERENCES AVAILABLE UPON REQUEST

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