Experienced HR Leader who drives performance.

KAY N. EDWARDS-MONTGOMERY

281-***-**** C / ********@*****.***

SUMMARY AND PROFILE

Experienced Senior Human Resources leader with 20+ years of HR and leadership experience; recognized among peers, direct reports, and executive leadership as a positive human resource change agent. Streamlining processes, and alignment of HR initiatives to meet desired outcomes while ensuring organizational goals, vision and mission are met.

Key competencies include:

Training & Development Employee Engagement Benefits Management

Talent Acquisition Process Improvements HR Compliance Policy

Organizational Development Vendor Management Talent Management

On-Boarding / Orientation Employee Relations Employment Laws

Performance Management Employee Surveys Payroll & HRIS

Leadership Development Compensation

PROFESSIONAL EXPERIENCE

Revantage, a Blackstone Portfolio Company

AVP of People Compliance II

September 2024-Present

Due to recent restructuring of department, leading to position elimination of my direct leader and peers, I am seeking new HR career opportunities.

Develop and implement HR compliance strategies with 9 of Blackstone Portfolio companies within multiple locations across 36 states. Collaborating with Senior Leadership and Legal to establish and execute effective HR compliance strategies that align with the portfolio partners goals and objectives.

Legal and regulatory compliance, remaining up to date with changes in labor laws, employment regulations, and industry best practices to ensure ongoing compliance and provide proactive guidance on legal requirements. Manage and file the U.S. state and federal Equal Employment Opportunity (EEO) reporting and other government reporting requirements and audits.

Policy and procedure development, develop, update, and maintain HR policies, procedures, and employee handbooks to ensure alignment with legal requirements and industry standards. In partnership with Legal, review policies and implement new ones as needed.

HR auditing and risk assessment, conduct regular audits and risk assessments of HR processes, practices, and documentation to identify potential compliance gaps or areas of improvement. Partners with portfolio partners and legal to assess risk of HR compliance changes within different states.

Vendor Management, manage and maintain relationships with Compliance vendors. Manage compliance training, process, and annual review of offerings to ensure best approach for ongoing compliance training requirements for employees.

Training and Documentation, develop training materials and conduct training sessions, as needed for policy implementation and changes.

Augusta Health Care

Director of Team Member Relations & HR Compliance

August 2020-December 2024

Lead HR Operations with employee relations and HR Compliance at a 255-bed acute care hospital, primary and specialty care locations within the Shenandoah Valley area with over 2500 employees and four direct reports

Developed, implemented, and managed enterprise-wide revamping of HR policies and procedures to ensure federal, state, local and regulatory agencies. DNV, OFCCP, ACHC, CAP, CLIA, Licensure and Certifications

Led diversity, equity, and inclusion initiatives and programs

Partner with business leaders in addressing employee relations concerns, conducting investigations, and providing recommendations for next steps and corrective action to mitigate risk exposure.

Led Severance, Reduction in Force, EEOC, Unemployment Claims, Appeal and Grievance process and governmental reporting

Received unemployment refund checks near 100k for 2 years, due to unemployment claim wins

Serves as interim Vice President of HR when current VPHR is out of the office

Actively sits on committee to drive performance management and employee engagement initiatives

Coach, counsel and train leaders and team members to meet business outcomes in people management

Project Leader with HR E-file system integration from paper to electronic

Led COVID and Influenza Task Force Team

Village MD

Director of Talent Operations

2017-2019

Texas Market Area HR Operations leader with payroll, benefits, compensation, employee relations, recruiting, employee engagement, training, and organizational development initiatives to drive organizational performance within 20+ multi facility primary care, pharmacies, laboratories, and physical therapy locations with two direct reports

Led and implemented HR initiatives when acquiring and transitioning practices/clinics with staffing model, onboarding, and orientation for successful integration

Partner with business leaders in addressing employee relations concerns, conducting investigations, and providing recommendations for corrective action

Implemented compensation structures, market analysis and providing executive leadership with recommendations for improvements and tightening compensation gaps to remain competitive

Maintained a consistent TWC claim win rate above 95% through proper leadership documentation and progressive discipline process

Developed, implemented, and managed enterprise-wide revamping of employee handbook, and polices

Successfully recruited senior and executive level positions within the Texas market

Developed, implemented, and led administration of employee engagement surveys to improve satisfaction and organizational performance through its people

Led leadership development activities and initiatives through C-suite teams

CHI St. Luke’s Health

Director of Human Resources

2015-2017

Led HR Operations at a 108-bed acute care hospital with 500 employees and over 45,000 employees organizationally, including recruitment, employee relations, leadership development, performance management, talent management, strategic planning, organizational development, system and people integration, project management, organizational and department restructuring, reduction in force, employee engagement, and talent management. Leading four direct reports.

Collaboration and partnership with executive, mid-level and front-line management to attract and retain skilled employees with strategic recruitment efforts through career fairs, radio, print, specialty membership organizations and social networking recruiting plans

Developed improvement plans for underperforming areas within the hospital to reduce turnover

Lead HR Compliance and in compliance DNV and prep to transition to Joint Commission

Lead administration and debriefing of employee opinion surveys to improve employee satisfaction and organizational performance

Facilitated leadership development workshops and talent operations initiatives

Support deployment of annual performance management and action planning for leaders

Led corporate and hospital system and people integration Process payroll for HR team, and support payroll adjustment for hospital staff

Administered employee relations activities, including team building, leadership assimilations, and employee/leadership counseling

STP Nuclear Operating Company

Human Resource Business Partner-Staff Senior

2013-2015

Supported the organizations HR operations and initiatives within the administrative offices and plant operations with 1500 employees to include HR and Business Unit Strategic planning, organizational development, training, employee relations, leadership development, talent management and performance management

Championed change initiatives and recognized by INPO and NRC with top nuclear ratings by improving process with our human resource and leadership development programs

Partner, coach and guide leaders with leadership development, succession planning and talent management

Lead employee relations investigations and support TWC, EEOC claims, and collective bargaining negotiation agreements

Advise and coach organizational leaders with current policies, procedures and State and Federal laws, compliance with the NRC and collective bargaining agreement reducing organizational risk

Manages employee terminations, dispute resolution, arbitration and depositions

Lead project member supporting HR transformation initiatives with organizational policies and bench marking best practices

Served as lead organizational discrimination and harassment investigator, developing recommendations with lessons learned decreasing organizational exposure, and partnering with executive leadership to improve diversity and inclusion activities

Develop and facilitate leadership development curriculum based on employee survey results and data collection supporting leaders through training to increase employee engagement

Houston Methodist Health System

Human Resource Manager

2010-2013

Led HR Operations with 22 direct reports at an 800-bed acute care facility with 6000+ employees, and over 17,000 employees organizationally, including: recruitment, employee relations, leadership development, performance management, talent management, strategic planning, organizational development, and supported decreasing TWC, and EEOC claims

Collaboration and partnership with executive, mid-level, and front-line management to attract and retain skilled employees with strategic recruitment efforts through career fairs, radio, print, specialty membership organizations and social networking recruiting plans

Drove our TWC win rate by 87% through proper leadership documentation and progressive discipline process

Developed improvement plans for underperforming areas within the hospital to reduce turnover

Advise and coach HR Staff and organizational leaders with current policies, procedures and State and Federal laws, compliance with OFCCP and Joint Commission compliance to increase efficiencies

Supported staff and led employee relations investigations, managing termination process, dispute resolution process, and exit interviews.

Diagnose and present enterprise and departmental recommendations to improve efficiency and decrease turnover

Led HR acquisition of additional healthcare facilities through recruitment and staffing to ensure on time opening with staff in place and trained to provide patient service

Administered employee relations activities, including team building, leadership assimilations, and employee/leadership counseling

Academy Sports and Outdoors, Corporate/Distribution Center

Sr. Career Management Manager

2009-2010

Led HR/TD operations at the corporate office and multiple distributions centers with 14,000 employees with six direct reports

Developed, implemented, and managed summer internship program and processes

Coached, developed mid-level and senior leaders

Supported and facilitated workforce diversity and HR compliance policies

Supports VP of Human Resources to revamp on-boarding and orientation process

Created and led team building initiatives to increase productivity and engagement

Developed focus groups and needs assessment to improve employee retention through training behavior changes within management and frontline employees

Developed and implemented corporate university curriculum and facilitated DDI training

Served on performance management and talent management redesign team, implementing enterprise wide performance management initiative supporting succession planning, goal management and performance management with tool SuccessFactors

Waste Management Inc., Corporate

Organizational Development Manager/BPL Coach-Corporate & Southern Region

2006-2009

Supported all levels of leadership to implement change initiatives at the corporate office and multiple facilities within multiple states supporting and employee population over 35,000 with human resource needs

Guiding mid-level and senior leaders with diagnosing procedure opportunities and employee relations difficulties using the DMAIC process

Worked on a continuous improved team which decreased turnover by 15% (involuntary and voluntary, saving the organization millions in recruitment and training efforts

Facilitation of the organizations change metrics and how they affect the business regarding safety, productivity, customer service, sales, turnover, span of control, employee satisfaction and employee complaints through the integrity hotline and data collected from Gallup employee engagement surveys

Diagnosed data from J.D. Power with a direct correlation to low employee morale and created plans with leaders to improve customer and employee satisfaction

Corporate Chair of WM Women’s Professional Network

Partnered with Senior Leaders to develop an enterprise wide call center leadership training program designed to address low employee morale, employee relations, turnover

Partnered with department leaders to develop recruitment plans and develop hard to fill position strategy to fill vacancies, and improve on-boarding procedures

Analyzed system dashboard data creating coaching plans to address customer survey results, on-boarding, training needs, performance reviews, disciplinary actions, and terminations

Project Lead for enterprise wide initiative serving the disabilities workforce for the contact centers “At Home Representatives” partnering with security, legal, IT, ethics, and diversity

Suvida Healthcare

Sr. Director of People Operations (Contracted Sr. Leader Consultant)

2022-2023

Developed HR infrastructure for a venture capital backed start-up. Transitioned from a PEO, HRIS integration, benefit plan management, compensation structures, talent acquisition, HR compliance, employee relations, policies and procedures, performance management, and employee engagement initiatives.

EDUCATION AND OTHERS

University of Phoenix – Masters HRM

University of Houston - BS

Certification

Prosci Change Management Certified

DDI and Extended DISC Facilitator Certified

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