Quality Assurance Health Care

HARSHA JAGTAP

Phone:+1-807-***-**** Email:**************@*****.***

linkedin.com/in/harshajagtap/

SUMMARY

ISTQB Certified professional with over 9 years of experience at the intersection of Quality Assurance and Business Analysis, delivering robust, user-focused solutions across enterprise systems, Automotive industry, Wealth Management and Health care on web/mobile platforms on both Agile and Waterfall methodologies. Proactive in gathering, analyzing, and structuring business requirements into clear documentation such as BRDs, workflows, user stories and use cases and mapping them to user stories, and experienced in providing end-user training, system walkthroughs, and post-production support. Skilled at bridging communication between business and technical teams to ensure alignment and delivery success. Demonstrated ability to lead manual and automation testing, perform root cause analysis, and drive process improvements. Proficient in all phases of testing, including system, integration, regression, exploratory, UAT, and non-functional testing, ensuring full traceability and alignment with business goals keeping track of KPIs and ensuring full traceability across the SDLC. Experienced in effort estimation, test planning, and producing detailed test completion reports. Hands-on with both front-end includes UI/UX, AODA and back-end testing, including APIs and database validations as well as full integration testing.

Extensively used Agile Scrum methodologies, participating in daily stand-ups, backlog grooming, sprint planning, demos, retrospectives, and defect triage. Adept at working in dynamic teams and adapting quickly to evolving project needs.

Well-versed in using test management and collaboration tools such as JIRA, Confluence, Azure, TFS, MS Teams, SharePoint, and Test Manager.

Brings strong analytical, problem-solving, and interpersonal skills, with the ability to thrive under pressure in fast-paced, changing environments—consistently delivering quality outcomes on time. TECHNICAL SKILLS

• JIRA, Confluence, Zephyr, Azure, Postman, SQL, Swagger, Git, GitHub, SQL Server, Figma, Draw io, MongoDB, Slack, TestRail, TFS

• Functional, Regression, UAT, API Testing

• Agile, Scrum, Waterfall methodologies

• JavaScript, JSON, WebDriver IO, Sauce Labs

WORK EXPERIENCE

Quality Assurance Test Analyst / Business Analyst

CARFAX Canada 05/2023 – Current

Methodology- Agile (SDLC and STLC)

Tools - Jira, Confluence, Rest API’s-Postman, Swagger, Figma, SQL Server, Draw io, Azure, SignalR

• Pre-Refine User Stories and verify all requirements are comprehensive, well-structured, and aligned at early stages to avoid bottleneck, discrepancies and inconsistencies during implementation.

• Creating and or improving test plans that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

• Plan and execute com prehensive testing strategies for web and mobile applications, including functional, regression, integration, performance testing and maintaining system measures including AODA Testing.

• Perform both manual as well as automated testing.

• Identified and reported defects in timely manner, collaborating with developers and UX team to resolve issues and inconsistencies to improve product quality.

• Track and monitor the Key Performance Indicators for product (KPIs) as well as track overall health of product.

• Collaborate with development, business analysis, and project management teams to validate functionality and report defects.

• Write complex SQL queries to validate backend data, ensure data integrity as well as perform data validation and ETL (Extract, Transform, Load) testing.

• Integrated regression testing into CI/CD pipeline to ensure product is stable.

• Accountable for complete End to End testing process for small to medium project.

• Collaborate with design teams to identify key aspects of the user interface to be tested, focusing on aesthetics, usability, and consistency.

• Perform risk based exploratory testing to uncover edge cases before production rollout.

• Hands on web and mobile devices testing (smartphones and tablet devices).

• Document and report any bugs, issues, or performance concerns, working closely with developers to facilitate prompt resolution.

• Continuously improve testing processes and procedures to ensure maximum effectiveness and efficiency by staying up to date with industry best practices

• Shadowed Agile cermonies and procedures for Daily standups, Sprint planning, review and retrospective.

Quality Assurance Test Analyst

Foodtastic 03/2017 – 12/2022

Methodology- Agile and waterfall (SDLC and STLC)

Tools -Java Script, Jira, MS Visio, MS office suites, Rest API’s-Postman, WebDriver io, Cucumber framework, Mongo DB, Test Rail

• Performed detailed analysis of business requirements, decompositions into test planning using various tools, end-to-end delivery of software test life cycle by providing business solutions and assist with implementation.

• Worked with project and business resources to ensure functional and technical specifications and designs fulfill the requirements quality criteria.

• Author and maintain standard test documentation for solutions including project management documentation, security model, and workflow diagrams.

• Bring forth testing experience to layout test plan, design test cases, test execution, defect management and work towards achieving test governance sign-off.

• Plan testing acceptance criteria, framework, restrictions, and specifications based on requirements.

• Maps business requirements, functional and technical specifications to test scenarios, cases, and scripts.

• Woked with the team and Involved in Smoke, Functional, Compatibility, Unit, Cross-Browser, Retest, Regression, Adhoc and Exploratory testing.

• Conducted functional testing during Systems Integration Testing (SIT) and provided appropriate support during User Acceptance (UAT) phase ensuring quality deliverables.

• Follow testing procedures using Framework creation, debugging and running automation scripts.

• Monitor Test Case approvals and execute signoff reports and help clients understand implementation.

• Work on the day to day customer PTR (Problem tracking record)/IR (Incident record), fetch logs from test, production service integrate and assign it to the concerned team for further investigation.

• Experience with hand-on API testing using POSTMAN and validating the JSON request, response through JSON Schema validator

• Validate data and performance across systems ysung Mongo DB.

• Provide regular project and status reports, identify risk and issues, perform feasibility and cost benefit analysis, create statements of work, and develop or contribute to strategy documents and roadmaps.

• Participated in defect triage meetings with Product Owner, Business Analyst, developers to validate the bug and responsible for tracking of the defects.

• Scrum Facilitation (acting ScrumMaster on projects when required) System Level Test Engineer

Tyco Security Products 03/2016 - 03/2017

Methodology- Agile

Tools- TFS and Robotic Framework

• Experienced with embedded software testing.

• Participate in the development of solutions to a variety of tasks moderate in scope and complexity

• Provide practical approach to complex product testing (test case writing improvement, process and other areas that can eventually convert manual testing to automation)

• Executing tests on software usability

• Assist developers in reproducing issues/defects.

• Assist automation team creating new and set up effective procedure to perform and monitor long term tests.

• Analyze, enhance efficiency, stability, and scalability of system resources.

• Log, track defects, resolve and reporting in the appropriate tool and format. Assist in evolving the standards to track and report defects and problems.

• Preparing reports on all aspects related to the testing and reporting to the design team.

• Interact with the HW department and help troubleshoot designs to attain quality.

• Followed scrum methodologies such as Daily / weekly scrum, Sprint planning, review and retrospective.

Quality Assurance Analyst- CO-OP

Cancer Care Ontario 01/2014 - 12/2014

Methodology- Agile and Waterfall (SDLC)

Tools - TFS, Test Manager, SQL Server, SharePoint, Visual Studio, HP Quality Center, And MS Visio

• Creating and updating functional specification documents by reviewing to finalize the requirements.

• Analyzed functional requirements, user stories and translated requirements into detailed test cases and test schedules by following Agile/Scrum process.

• Reviewed and modified quality assurance programs and tested performance according to user’s specific requests and data inputs

• Ability to report testing progress using approved status reporting mechanisms, templates on a predetermined frequency. Follow escalation plans to resolve issues in a timely manner.

• Co-create testing scenarios with development team to continuously build on a suite of test automation to speed up our CI/CD pipeline.

• Created change request artifacts as guidance document by demonstrating the deliverables.

• Communicate test progress, test results, and other relevant information to team, project stakeholders and management.

EDUCATION

• Lakehead University 09/2012 - 09/2015 Master of Science - Computer Science

• Sreenidhi Institute of Science and Technology 05/2008 - 04/2011 Bachelor of technology - Electronics and Computer Engineering

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