Customer Service Call Center

Here is your updated resume with your most recent employment at Lowe’s included. You can copy and paste this into Microsoft Word or Google Docs to save it in your preferred format:

Annette Jenkins

Phone: 281-***-****

Email: *********@*****.***

Professional Summary

Dedicated and results-driven Customer Service Specialist with over 10 years of experience in high-volume call center environments. Adept at resolving complex customer concerns, building rapport, and ensuring client satisfaction. Proven track record of improving customer retention and delivering consistent, top-tier service. Strong communication, multitasking, and conflict-resolution skills.

Core Competencies

Inbound & Outbound Call Handling

Customer Complaint Resolution

High-Volume Call Management

CRM Systems & Ticketing Tools (Salesforce, Zendesk)

Conflict De-escalation

Cross-Functional Collaboration

Order Processing & Data Entry

Quality Assurance & Call Monitoring

Time Management & Adaptability

Professional Experience

Customer Service Associate

Lowe’s – Lafayette, LA

July 2023 – Present

Assisted customers with locating products, managing returns, and resolving order issues.

Provided knowledgeable support on product availability and installation services.

Processed special orders and followed up with vendors to ensure timely deliveries.

Helped train new employees in customer service best practices and POS systems.

Customer Service Representative

State Farm Insurance – Remote

February 2019 – December 2022

Handled 80+ daily calls addressing policy inquiries, billing concerns, and claims updates.

Provided knowledgeable and empathetic customer support, ensuring policyholder satisfaction.

Maintained 95% customer satisfaction rating by resolving issues on first contact.

Collaborated with underwriting and claims teams to streamline issue resolution.

Team Lead – Call Center Division

Walgreens – Breaux Bridge, LA

February 2023 – November 2023

Supervised a team of 12 representatives, conducted performance reviews, and provided coaching.

Assisted customers with prescription fulfillment, delivery status, and pharmacy questions.

Reduced average call time by 20% through training and script optimization.

Managed escalated calls, maintaining professionalism and composure under pressure.

Assistant Manager (Customer Support Oversight)

Family Dollar – Dallas, TX

June 2015 – July 2016

Monitored front-end operations and trained employees on handling customer complaints.

Addressed customer service calls and resolved product issues both in-store and over the phone.

Ensured company policies were upheld, driving a 10% improvement in customer satisfaction.

Customer Care Representative

Cox Communications – Lafayette, LA

November 2023– July 2024

Responded to 100+ daily inbound calls assisting customers with cable, internet, and billing issues.

Guided customers through troubleshooting steps and escalated technical issues when necessary.

Upsold premium packages, contributing to monthly team sales goals.

Maintained accurate documentation of interactions in CRM and met all compliance standards.

Cashier / Customer Service Associate

Walmart – Breaux Bridge, LA

August 2022 – January 2023

Assisted diverse customers in checkout, returns, and service inquiries.

Maintained positive and upbeat interactions, even in high-stress environments.

Recognized for excellent attendance and superior customer feedback.

Education

Associate of Business Administration

Kaplan University

Graduated 2011

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook)

Oracle, SharePoint, PeopleSoft

Salesforce, Zendesk, Five9

Multiline Phone Systems

References

Available upon request.

Contact this candidate