Customer Service In-Person

Palesa Refiloe Tsotetsi

Secunda, Mpumalanga 068-***-**** ️ ***************@******.*** Code 10 (C1) Driver’s License

Available Immediately Willing to Relocate

Professional Summary

Motivated and detail-oriented Business student with hands-on experience in administration, sales, and business operations. Proven ability to manage tasks, engage clients, and support organizational goals. Entrepreneurial mindset with a passion for customer service and strong communication skills. Ready to contribute value to a dynamic team.

Key Skills

Administrative Support & Office Management

Customer Service & Client Relations

Sales & Marketing (In-person and Online)

Microsoft Office Suite (Word, Excel, PowerPoint)

Time Management & Multitasking

Data Entry & Record Keeping

Financial and Business Analysis

Communication and Team Collaboration

Work Experience

Owner & Sales Consultant R.TDazzlings (Fashion Boutique) 2020 – Present

Founded and managed an independent fashion boutique, selling apparel and accessories both online and in-person

Maintained customer relationships and ensured high satisfaction rates

Managed inventory, promotions, and social media marketing during the COVID-19 period

Owner T’Treats Platter Business 2023 – Present

Created and delivered food platters for events and personal celebrations

Oversaw in-person orders, client bookings, and presentation of products

Handled logistics and daily operations independently

Volunteer Administrative Assistant Trinity Bible Church 2024 – Present

Managed church administrative duties including scheduling, document preparation, and event support

Maintained organized records and assisted with communications and planning

Education

Bachelor of Commerce in Business and Strategic Management (Expected 2025)

Varsity College, Pretoria

Higher Certificate in Business Principles and Practice (2020)

Varsity College, Pretoria

National Senior Certificate (Matric), 2019

Volksrust High School

References

Yolanda Skosana Officer, Human Resources at Eskom

083-***-**** ️ ********@*****.**.**

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