Customer Service Store Manager
Resume:
Shantazia Ramsey
Lawrenceville, GA
***********@*****.***
I am highly motivated and detail-oriented my experience in administrative support and office coordination and retail management has helped me become proficient in handling clerical tasks, managing schedules, organizing records, and providing excellent customer service and working in fast-paced environments while maintaining accuracy and efficiency. .
Experience
Lead Talent Coordinator, Automation Personnel Services
August 2023- Present
As the Lead office talent coordinator, I am responsible for handling a variety of tasks, such as organizing files, managing correspondence, scheduling appointments, answering direct phone calls, emails, and in-person inquiries for our customers and temporary associates and new hires. I also am responsible for drug screening all new employees to make sure they follow the non-substance use policies before placing them on a job assignment. I run background checks and i9 verification and complete all new hire onboarding tasks to ensure all temps are legally eligible to work in the USA and are following our clients’ regulations.
I assist employees and clients with inquiries or requests for new work orders and staffing needs.
Responsible for completing payroll each week, completing sales forecast reports and reviewing new hire resumes and placing people at jobs they are qualified for.
Store Manager, Finishline Inc/JD Sports
May 2021- August 2023
As Store Manager I was responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and driving sales performance and visual merchandising. As well as making sure new hires were trained in store policies and procedures, making sure all my supervisors managed and delegated tasks in their assigned departments and to the team. Develop and implement sales strategies to meet revenue goals. Monitor and analyze sales performance, adjusting strategies as needed. Create work schedules and assign tasks to ensure smooth operations. Process payroll, invoices, and financial reports. Prevent theft and ensure compliance with company policies. As well as conduct weekly sales meetings with reginal and store managers to discuss business result from each week.
Assistant Store Manager, Finishline/ JD Sports
November 2015- May 2021
As an Assistant Store Manager, I was responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, and driving sales performance. As well as making sure new hires were trained in store policies and procedures. I would make weekly schedules, process payroll, conduct weekly inventory counts, order supplies and oversee the sales floor. I would open and close the store as needed. Process transactions, track sales, and monitor expenses. I would also make sure the store was clean and maintained for customers and staff for a safe and clean working environment.
Education
South Gwinnett Highschool
HS Diploma 2015
Georgia Gwinnett College
Business Administration- 3 years
Human Resource (HR)
Skills
Project management Data analysis Communication
Organization Problem-solving Management
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