Customer Service Administrative Support

Judy Remo

Harriman, NY ***** Phone: 845-***-**** Cell: 845-***-**** **************@***.***

CUSTOMER CARE/ADMINISTRATIVE SUPPORT SPECIALIST

Dedicated Customer Care and Administrative Support Professional with over 15 years of experience delivering exceptional service and support in fast-paced environments. Proficient in managing customer inquiries, resolving issues, and enhancing customer satisfaction. Strong communication and problem-solving skills, with a track record of building lasting relationships with clients. Adept at working collaboratively with teams to meet service goals and improve overall customer experience. Committed to maintaining a high level of professionalism and ensuring customer needs are met efficiently and effectively.

AREAS OF EXPERTISE

Customer Relationship Management, Administrative Support, Accounts Receivable/Payable, Customer Support and Issue Resolution, Communication and Collaboration, Regulatory Compliance, Process Improvement, Financial Customer Service, Travel Coordination, Scheduling, Event Support

TECHNOLOGY

PC, Windows, Internet, SAP, Microsoft Office: Word, Excel, PowerPoint, Outlook

WORK EXPERIENCE

Advantage Solutions, Woodcliff Lake, NJ 1/2007 – 2/2024

Business Administrator/Customer Service

Managed claims, deductions, and promotion forms; performed administrative activities; facilitated problem resolution by

maintaining communication and serving as a liaison to Business Managers, customer service personnel, and other support

staff; understood and communicated policies and procedures regarding client and customer interaction.

Leica-Microsystems, Inc. 5/2005 to 12/2006

Administrative Assistant/Customer Service Rep

Administrative Assistant to the Vice President and Operations Manager for Branch Office with annual surgical microscope

sales more than $50 Million. Customer Service Representative to three Area Sales Managers and over 100 Sales Reps

throughout the United States. Processed telephone orders for Microscope parts using SAP and e-mail with Outlook; prepared

quotations using Excel; ordered office supplies and maintained all office equipment; coordinated travel and hotel reservations

for Trade Shows and meetings.

North Jersey Door Company 6/2004 – 5/2005 Office Manager/Bookkeeper

Managed daily office operations including payroll, A/R, A/P. Processed commissions for salespeople; ordered all supplies

and maintained computers; prepared spreadsheets to monitor expenses; maintained computers and office machines; ordered

supplies; handled all advertising; and logged expenses.

Sharp Electronics 2001-2004

Sr. Administrative Assistant/Customer Service Performed a variety of advanced clerical duties that provided analytical and specialized administrative support to line and staff management. Prepared tables, charts, memoranda, reports and other material requiring complex detail, speed and accuracy; composed routine correspondence; researched files and records and made personal contacts to obtain specific information; gathered information, prepared special detailed reports, maintained records and projects trends. Assisted with department analysis, calculations, report preparation and special projects. Utilized extensive knowledge of SAP and personal computer applications such as word processing, spreadsheets and database software.

Customer Care Representative 1999-2001

Processed orders, credit approvals, and price changes, while managing inventory checks and exceptions; created credit/debit

memos in SAP, handled product allocations, and approved return requests; coordinated refused shipments, assisting with

resolutions as needed.

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