Case Management Support Services
Resume:
Sep **** - Present
May 2017-2019
June 2024
August 2024
Raquel Abdala
Fairfax County VA
571-***-**** • ************@*****.***
Experience
Lead Registered Behavioral Therapist
Autism Learning Center, Falls Church VA
● Delivered one-on-one behavioral support services to children with developmental disabilities across home and school environments
● Coordinated with teachers, speech therapists, occupational therapists, and BCBAs to implement individualized behavior programs
● Led case management responsibilities including program updates, data review, and progress reporting
● Trained and supervised new therapists in ABA techniques, data collection, and behavior strategies
● Conducted home-based parent training and coached caregivers on behavioral interventions
● Maintained accurate daily documentation and adjusted treatment strategies based on data trends
● Participated in IEP meetings and collaborated on interdisciplinary service plans
● Managed high-stress, emotionally intense situations with professionalism and consistency Server, The Counter
Reston VA 20190
● Provided fast-paced, high-volume service in a customizable gourmet burger restaurant with a focus on upselling, guest engagement, and team efficiency.
● Regularly increased check averages by promoting premium add-ons, beverages, and seasonal specials. Built strong guest relationships through attentive service and product knowledge, including craft beer and house- made sauces.
● Managed 10–12 tables during peak hours while maintaining speed, accuracy, and composure. Trained new staff on POS systems, suggestive selling, and service flow.
● Maintained compliance with Virginia ABC regulations and supported smooth daily operations through the restaurant’s final year.
Waitress, Carrabba’s Italian
Reston VA, 20190
● Provided attentive, high-quality service in a busy Italian-American dining environment, supporting both floor and bar operations.
● Consistently boosted sales by recommending daily specials, appetizers, desserts, and signature cocktails.
● Built a solid understanding of wine pairings, seasonal drinks, and beer offerings.
● Managed 10–12 tables during peak hours while coordinating with kitchen and bar staff to ensure smooth service.
● Maintained professionalism under pressure while handling complex orders and special requests. Trained new servers in POS systems, sales techniques, and service standards.
● Assisted bar staff by restocking glassware, prepping garnishes, and keeping the bar guest-ready. The Professional Bartending School
Arlington
AS in Health Sciences
Northern Virginia Community College
Certifications
Technique of Alcohol Management TAM
CPR certified
Registered Behavioral Therapist RBT
Contact this candidate