Project Analyst Security Clearance

Ann Arthur

Sr Project Analyst

************@***.*** https://www.linkedin.com/in/ann-arthur-a53595b/

703-***-**** Woodbridge VA 22191

Security Clearance

U.S. DOJ – Public Trust (11/2013 – Present)

U.S. DOD – (TS/SSBI) Top Secret Clearance (7/2011 – 7/2015)

U.S. DHS – Confidential (1/2005 – 7/2011)

U.S. DOJ – NACI -T2 (11/1997 - 12/2004)

Professional Experience

IntePros Federal - Falls Church VA 11/2020 – 02/28/2025 Sr Project Analyst - DOJ EOIR OIT

EA/Project Management Office (PMO)

I support the Executive Office for Immigration Review (EOIR), specifically the Office of Information Technology (OIT), within the Department of Justice (DOJ). My role involves collaborating with Federal Government Directors, Contract Program Managers, Project Managers, Executive Leaders, and various staff members. I am responsible for taking minutes, answering inquiries, coordinating activities, setting up meetings, and ensuring that operations run smoothly for both staff and leadership.

Additionally, I gather financial data for projects and use the ServiceNow tool to generate reports for management review. This information is based on updates from project managers across multiple projects, allowing me to effectively track their overall status.

I work closely assisting the senior management for the Director of Software Development, Operations, Engineering and Program Support areas and various components within EOIR.

Develop and manage comprehensive operational schedules and project milestones. Create timelines based on project requirements, key milestones, and critical path analysis for multiple projects. This ensures effective tracking of planned versus actual performance across multiple projects utilizing ServiceNow PPM and, previously, Microsoft Project. Regularly monitor project progress and performance, providing detailed reports to support informed decision-making and continuous improvement.

Experience preparing and maintaining EVM artifacts such as: Work Breakdown Structure (WBS). Provide input, support, status, and progress of activities to the value management office (VMO) and research resources focused on measurement of value and assist with coordinating activities within the value stream.

Support the Director of HR and the corporate office with various administrative tasks, such as selecting and interviewing new candidates, managing the onboarding and offboarding processes, updating new hire boards, providing training, and maintaining staff files that contain personally identifiable information (PII).

Analyze, review, and control all management correspondence via the OITPMO mailbox. Maintain executive level dashboards with reporting of status, cost, schedule performance, while following the PMO (SDLC – System Development Life Cycle Methodologies). I create and present the Portfolio Investment Review Committee Agenda for our senior management team.

Support the existing processes for tracking and managing Objectives and Key Results (OKR) to ensure effective achievement of objectives and key results. Use OKR template to reduce manual approvals to reduce approval times by 20%.

Support the PMO with updating customers working documents, such as the PMO Charter, PMO Management Process, PMO Roadmap, and various deliverables.

Analyze administrative programs and coordinate management directives. Assist managers with

Project plans with analysis for development, schedule formulation and execution.

As a ServiceNow Administrator I perform day-to-day support, with planning and managing project scheduling, resources, troubleshooting and financial cost of the ServiceNow Project Management platform (PPM). I identify and resolve problems that require coordination and integration with various departments and work directly with end users to resolve support issues within ServiceNow. I receive ServiceNow requests daily, such as adding new users, groups, roles, and labor rate for time keeping. I receive incident tickets, perform regular maintenance, create, and review weekly status reports and dashboards, perform imports, and escalate defects as a Hi ticket to ServiceNow as needed.

I work closely with the ServiceNow development and configuration team with correcting project schedule financial issues, testing and entering user stories.

I used ServiceNow for forecasting costs, Estimates at Completion (EAC), Estimates to Complete (ETC) and Base Line Cost for financial outcomes.

Provide training and support for the use of ServiceNow to all EOIR OIT employees. This is a crucial step towards ensuring all team members have the necessary skills and knowledge to utilize ServiceNow effectively and efficiently.

Project Analyst: Manage the Enterprise Architecture (EA) Program Delivery Timeline & Deliverables. Provide oversight of the EA tool to ensure processes and documentation align with various duties.

Provide on-going EA Project/Solution level modeling support for EOIR projects.

Assist with Assessment of the EA and make recommendations to OIT Leadership on artifacts and framework that would be most effective within the organization.

Created MS Team site for storing all shared documents, entering action items and established a shared Mailbox and Calendar for the team.

Citizant Inc - Falls Church VA 11/2013 – 10/2020

Sr. Project Analyst & Change Management (CM) - DOJ EOIR OIT

Project Management Office (PMO)

Provide support to the Executive Office for Immigration Review (EOIR) with analysis regarding development, schedule formulation and execution. I work closely with senior management and various components. I create and maintain high-level operational schedules, milestones, based on project requirements, and critical path for

multiple project schedules to determine current planned vs. actual performance. As a (CM) using ServiceNow, I handled IT incidents, service requests, ideas, demands, and changes. I also conducted meetings with the government’s Investment Review Committee Board (IRC).

Performed data imports and created automation for various daily and weekly reports within ServiceNow.

Analyze, review, and approve submitted Ideas, Demands and Change Request.

QinetiQ North America - Springfield VA 04/2005 – 05/2013 Program Control Analyst - CBP DHS – (7/2009 – 5/2013)

Provide PMO support to the Mission Solutions Group (MSG). Skilled Project Control Analyst with experience in Business Management. Proficient in Costpoint and skilled in cost analysis, schedule tracking, reporting, invoicing, and supporting customer deliverables and presentations.

Updated and provided comprehensive reports on invoices, project Monthly Status Reports (MSR)'s, burn rates, and percentage complete. Identified project discrepancy, risk, and issues.

Provided forecast cost and maintain Estimates at Completion (EAC)s, Estimates to Complete (ETC)s and Base Line Cost for reliable financial outcomes for a clear overview of anticipated expenses and resource allocation throughout the project lifecycle.

Tracked labor, materials, budgeting, and incidental costs efficiently using Costpoint.

Collaborated closely with the contracting officer to set up budgets and rates in Costpoint.

Knowledge of Earned Value Management System (EVMS) and Government procurement; Integrate subcontractors’ cost and schedule data into a program-level EVMS.

Performed project setup Work Breakdown Structure (WBS) and maintenance, invoicing support, accruals, financial projections, and month-end closeout.

Maintain contract briefs, awards and subcontract task orders and generate detailed reports using Cognos.

QinetiQ North America – Springfield VA

Project Coordinator - CBP DHS - (09/2008 – 7/2009)

Assisted the PMO by addressing complex problems that required an in-depth evaluation of various factors. Exercise judgment within broadly defined practices and policies to select appropriate schemes, techniques, and evaluation criteria for achieving results.

Demonstrated in-depth knowledge on burn rates, forecasting, and budgeting.

Maintained Master Schedule.

Acted independently to develop appropriate methods and procedures.

Assisted HR recruiting department by contacting candidates and coordinating interviews.

Functioned as the POC for new employees for the Director of Operations.

Presented the Vice President with monthly Project Management Review (PMR) budget reports.

QinetiQ North America – Springfield VA

Management Analyst II - CBP DHS – (04/2005 – 09/2008)

Provided on-site assistance to the Director of Software Solutions IT Group. In the PMO, I oversaw, and coordinated projects related to staffing, cost reporting, status reports, and invoice tracking. Collaborated closely with Project and Program Managers, Division Managers, and back-office support staff to execute project support functions and assist with troubleshooting staff issues.

Managed communication during critical problems and developed a knowledge base of known issues, workarounds, and planned fixes.

Budgeted contract accounting and reporting with a focus on project schedules for management, tracking annual fiscal plans, and updating monthly burn reports. Created charts, graphs, and spreadsheets to report on project performance.

Handled sensitive and confidential information, including salaries, pricing models, budget preparation, and financial report analysis.

AboutWeb - Fairfax, VA (Temp Agency w/ QinetiQ North America) 12/2004 – 04/2005 Business Analyst - CBP DHS

Assistant to the Vice President of NW Engineering & Operations Group with QinetiQ. I provided support to all levels of the IT Management team at US Customs & Border Protection.

Attend meetings and captured minutes. Prepare budgets and analyze financial reports; provide purchasing support for the project acquisitions.

Oversaw sensitive and confidential information, requiring discretion, judgment, as well as a practical understanding of company practices and procedures.

Spherion Inc. - Washington, DC (Temp Agency w/ American Red Cross) 02/2004 – 12/2004 Administrative Assistant - American Red Cross

Provided administrative support to the IT-BioArch unit, handling tasks in finance, purchasing, and human resources. I gathered, recorded, and verified data from various sources, using software to compile reports, correspondence, and presentations.

Assisted colleagues by answering questions about unit processes and directing inquiries as needed.

Coordinated services such as purchasing, supplies, catering, and printing, as well as managing communication flow, tracking expenditures, and aiding in budget preparation.

Arranged travel for staff when necessary.

Aspen Systems - Washington, DC (Temp Agency Assignment) 01/2004 – 2/2004 Document Management Tech - FEMA for 9/11

Organized and arranged documents for processing claims for 9/11 families seeking federal funding compensation for financial losses.

Matched award letters with claims. Entered data into the system within the departments’ standards, researched claim error list for accuracy and notified supervisor on claims that were questionable.

Communicated with other departments regarding claims and award letters issues and performed miscellaneous duties as assigned.

The Roberts Group - Washington, DC (Temp Agency Assignment) 04/2003 – 12/2003 Administrative Coordinator - Private Consultant Service

I worked with a service that provides accounting, advertising, and marketing. I planned the agenda and coordinated with the host regarding the meeting room, locations, and directions. I entered the invoices of attending members into a database log system called EventTracker.

Captured meeting minutes and released scheduled information to proper attendees.

Supplied meeting materials, distributed incoming mail, and assist receptionist when needed.

Update and maintain the attendance list of names, telephone numbers and email addresses.

Labat-Anderson Inc. - Washington, DC 11/1997 – 03/2003 Records Supervisor - DOJ Environmental Division

Supervised a team of nine (9) employees in the Records Management Department for the DOJ Environmental Division. I trained new staff on daily operations, assessed staffing needs, and approved time sheets. Additionally, I assisted paralegals and attorneys with legal case files, court document preparation and FOA requests. As a liaison between DOJ employees and the records management team, I held weekly meetings and implemented improvement strategies. I organized, indexed barcoded records, and used the Records Management System (RMS) and Case Management System (CMS) to track case-related information while managing various office tasks.

Prepared and edited letters, memoranda, reports, and other documents from rough drafts, answered and directed calls to the appropriate personnel.

Provide information on department services or policies to the public or other Government employees, in person, by phone, or by mail.

Managed bid specifications, permits, legal notices, Personnel Action Forms, purchasing requisitions, and payment requests as needed.

Reviewed documents for accuracy and compliance with regulations, and recorded document information.

Maintained organized files with alphabetical, numerical, and cross-referenced systems.

Composed correspondence and reports for managerial staff and revised forms, as necessary.

Business and Technical Certifications

SAFe 6 Agilist Certificate – 10/2024

SAFe Scrum Master Certification (5.1) – 1/2025

Configuration Management - CMMI Level 3 – 6/2018

ServiceNow Fundamentals PPM Certificate – 9/2017

Waterfall to Agile Project Management - 5/2016

Accounting with QuickBooks Certificate - 3/2014

Fundamentals of Project Management Certificate - 4/2010

ITIL Foundation V3 Certificate - 4/2008

Effective Time Management & Intro to Managing & Supervising - 2/2007

Education and Training

Career Studies Certificate: Northern Virginia Community College (Administrative Support & Management Technology) Information Systems Management – 04/1998 – 04/2000

Skills/Tools/Technology used

ServiceNow, SharePoint, Azure DevOps, MS Project

Cognos, Costpoint,

Deltek, PROCAS, Adobe Acrobat

Windows 10, Linux, Android, iOS

HTML, HP, VMware

Cisco, Linksys

iSolved, Apptio, Visio, Unanet

Virtual Case File (VCF), EventTracker

Mail merger, Tables, formulas, graphs

Workbooks, Formatting, Editing

Records Management System (RMS)

Case Management System (CMS)

Microsoft Office 365 (Teams, Excel, Word, OneDrive, OneNote, Outlook, PowerPoint)

Staff training and development

Strong data analysis skills

Contract invoicing methodologies

Awards/Professional Affiliations

IntePros Gold Award – 6/2023

IntePros Bronze Award – 5/2021 & Silver Award 12/2022

ECAS VIP Award – 12/2021

Virginia Notary Public – 10/2020 – Present

QinetiQ North America Excellence Awards: 9/2006 - 4/2012

Citizant On the Spot Award – 5/2015 & 7/2020

Leisure Activities/Volunteerism

Successfully organized the off-site spring and holiday team events for up to thirty-two (32) employees, ensuring a memorable and enjoyable experience for all attendees – 12/2022, 12/2023 & 12/2024

Quantico Base Cemetery Wreath removal – 1/2020 & 1/2022

Salvation Army Angel Tree Community Volunteer Service – 12/2014 - 12/2016

FEMA to New Jersey for Hurricane Sandy for support with the disaster relief efforts – 10/2012

Event Planning Committee: Holiday party with over six hundred people - 11/2011

Enjoy Hook Latch Knitting & Love to travel abroad.

Virginia Notary Public – 10/2020 – Present

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