Customer Service Guest Experience
Resume:
VN Victor N. Affleck
Watauga, TX ***** 430-***-**** *********@*****.***
Bold Profile
SKILLS Exceptional written and verbal
communication skills
• • People skills
• Organizational skills • Dependability
• Integrity • Leadership
• Team-oriented • Excellent work ethic
• Problem solving • Guest engagement
• Exceptional customer service • Suggestive selling
• Task prioritization • Calm demeanor
PROFESSIONAL
SUMMARY Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
WORK HISTORY SERVER/ CLOSER 10/2023 to CURRENT
Sweetie Pie's Ribeye's North Richland Hills, TX
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
•
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
•
Served food and beverages promptly with focused attention to customer needs.
•
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
•
Maintained a clean and orderly dining area for an enjoyable guest experience.
•
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
•
• Cultivated warm relationships with regular customers. Improved dining experience by providing prompt, attentive service to guests.
•
LANDSCAPING BUSINESS OWNER 01/2023 to CURRENT
Self Employed North Richland Hills, TX
Established strong customer relationships through excellent communication and attentive service.
•
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
•
• Consulted with customers to assess needs and propose optimal solutions. Provided services, ranging from tree installations, mulching, general landscaping, pressure washing, and lawncare (mowing, edging, trimming)
•
KEY MANAGEMENT/ SERVER 04/2020 to 10/2023
Hoffbrau Steaks Grapevine, TX
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
•
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
•
Served food and beverages promptly with focused attention to customer needs by providing prompt, attentive service to guests.
•
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
•
Maintained a clean and orderly dining area for an enjoyable guest experience.
•
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
•
• Cultivated warm relationships with regular customers. SERVER 09/2019 to 03/2023
Ristorante Mulino's Southlake, TX
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
•
Served food and beverages promptly with focused attention to customer needs.
•
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
•
Maintained a clean and orderly dining area for an enjoyable guest experience.
•
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
•
Improved dining experience by providing prompt, attentive service to guests.
•
SMALL BUSINESS MANAGER/SUPERVISOR 02/2012 to 06/2020 La Reyna Tortilla Factory Pearland, TX
Interacted well with customers to build connections and nurture relationships.
•
• Utilized Quickbooks to generate invoices
Managed financial aspects of the small business, including budgeting, forecasting, and expense tracking to ensure profitability.
•
Developed strong relationships with suppliers and vendors to negotiate favorable pricing and secure timely deliveries.
•
Assisted with hiring process and training of new employees as well as handled scheduling
•
Managed daily operations, ensuring accuracy and timeliness of all shipments to customers.
•
Provided emergency repair support during critical production periods, minimizing delays caused by unforeseen breakdowns .
•
Conducted routine maintenance and inspections to identify and address mechanical issues.
•
EDUCATION Bachelor's Degree Business Administration with a major in analytics 12/2024 University Of Phoenix
Associates Degree Business Administration 01/2022 Alvin Community College
VOLUNTEER WORK Serve at local Dallas homeless ministry (The Lord's Hands and Hearts) REFERENCES Christopher Mancha- 214-***-****
Russ Tuman- 817-***-****
Eric Presgrove-817-***-****
Contact this candidate