Client Relations Operations Management

SANET OLIVEIRA

No.** Kerk Street, Edenville Free- State

*************@*****.*** / +27-65-915-****

PROFILE SUMMARY

With extensive experience across operations management, logistics, client relations, and team leadership, I bring a strong record of optimizing workflows, reducing costs, and enhancing cross-functional team efficiency. My career has been built on roles in logistics coordination, sales administration, and executive support, where I demonstrated a commitment to achieving operational excellence and meeting organizational goals. I am proficient in managing end-to-end project lifecycles, facilitating effective communication among stakeholders, and driving customer satisfaction through precise planning and hands-on administration.

Key achievements include leading resource allocation and procurement strategies, ensuring seamless contract management, and consistently meeting critical deadlines in high-demand environments. My background in financial modeling, customer analysis, and virtual collaboration further supports my ability to drive impactful results in both in-person and remote settings. Known for my adaptability, problem-solving acumen, and commitment to quality, I am prepared to contribute meaningfully to your organization.

SKILLS

Cross-Functional Leadership

Financial Modeling Expertise

Strategic Ideation Leadership

Scope Management Efficiency

Project Lifecycle Execution

Effective Meeting Facilitation

Qualified Lead Prospecting

Skilled Contract Negotiation

Customer Needs Analysis

Virtual Collaboration Proficiency

PROFESSIONAL EXPERIENCE

Administrator and Sales Executive / Look Out Africa & FAR COOPERATION – Chemicals & Fuels - Edenville, Free State 05/2024 - Current

Increased B2B and B2C sales by 15% within the first six months by implementing targeted cold-calling strategies and nurturing relationships with over 100 clients, achieving a 30% customer retention rate.

Managed over 50 active contracts and streamlined database administration, reducing data entry errors by 20% through improved documentation and correspondence handling.

Prepared and analyzed weekly performance reports for leadership, contributing to a 10% improvement in customer service response times and resolving client inquiries with a 95% satisfaction rate.

Collaborated with marketing, product development, and customer support teams, helping decrease client onboarding time by 25% and enhancing cross-functional communication efficiency.

Administration & Sales / Look Out Africa-Chemicals & Fuels - Edenville, Free State (Remote) 02/2024 - 05/2024

Managed cash account operations, ensuring accuracy and transparency in financial tracking, which contributed to improved daily reporting and cash flow management.

Handled email correspondence and maintained organized task lists, enhancing response times and productivity by 20%.

Drove product sales through targeted marketing efforts and market research, generating a 15% increase in product inquiries and securing multiple 'word of mouth' referrals.

Oversaw contract management, streamlining processes, and maintaining accurate records to support efficient customer and vendor relations.

Personal Assistant to the Managing Director / Feenstra - Kroonstad, Free State (On Site) 06/2023 - 02/2024

Efficiently managed the Managing Director's personal and professional schedule, achieving a 95% on-time attendance rate for all commitments.

Coordinated high-level events and meetings, ensuring seamless execution and a 100% satisfaction rate for participants, including clients, partners, and internal stakeholders.

Oversaw personal care services and daily tasks, enabling the Managing Director to focus on strategic priorities and increase productivity.

Acted as a trusted liaison for all personal matters, handling confidential information with discretion and supporting the Director's day-to-day needs effectively.

Senior Logistics Coordinator / Bourgeoisie Pty Ltd (Entrepreneurship) – Petroleum and Paraffin Industry - Edenville, Free-State 05/2018 - 06/2024

Developed and executed a comprehensive business plan that successfully increased sales by 25% over two years, focusing on revenue growth and expense control, while meeting planned sales goals.

Set and monitored individual sales targets for the sales team, resulting in a 20% improvement in team performance and achieving 95% of sales goals consistently.

Oversaw logistics operations, coordinating the timely shipping and delivery of products, ensuring a 98% on-time delivery rate while minimizing quality control issues.

Collaborated closely with marketing to generate leads and promote products, enhancing customer understanding of offerings, and driving a 30% increase in new customer acquisition.

Virtual Assistant to Jayshree Naidoo / House of Marketing & Professional – Property Practitioner - Edenville, Free State (Remote)'' 10/2023 - 01/2024

Proactively reached out to over 50 potential clients weekly, building strong initial relationships and contributing to a 20% increase in lead engagement.

Followed up on prospective leads, securing appointments with the estate agent, resulting in a 15% boost in client meetings.

Maintained and regularly updated the client database, ensuring up-to-date and accurate records, which improved follow-up efficiency by 30%.

Facilitated seamless communication through emails, WhatsApp, and calls, acting as a key liaison between the agent and clients to enhance the client experience and streamline responses.

Receptionist / Labuschagne De Lange Van Schalkwyk - Accounting Firm - Kroonstad, Free State 01/2018 - 05/2018

Welcomed and notified company personnel of visitor arrivals, ensuring a positive first impression, and enhancing client relations through exceptional customer service.

Maintained security and telecommunications systems, effectively managing visitor access and issuing badges, while monitoring the logbook to uphold safety protocols.

Directed inquiries and provided information to visitors, demonstrating strong communication skills and a deep understanding of the organization's structure and services.

Contributed to team efforts by documenting actions, addressing irregularities, and maintaining a clean and organized reception area, supporting operational continuity and efficiency.

Receptionist / Carlos Auto Centre - Vanderbijlpark 01/2015 - 11/2015

Served as the front desk receptionist, managing customer inquiries and ensuring a welcoming atmosphere that enhanced client satisfaction and retention.

Handled billing and invoicing for job cards, accurately processing transactions, and maintaining meticulous financial records to support operational efficiency.

Updated and maintained the database with accurate and correct information, improving data integrity and accessibility for the service team.

Collaborated with service technicians and management to streamline workflow, contributing to a 15% increase in service turnaround time by ensuring timely communication and follow-ups.

Senior Logistics Coordinator and Human Resources / Candle Sensations CC - Vaalpark 10/2009 - 10/2014

Developed and implemented customer care procedures and systems, enhancing customer relationship management and ensuring administrative functions aligned with organizational hierarchy, resulting in improved customer satisfaction and retention.

Led recruitment and selection processes as Personnel Manager, effectively managing labor relations and administration functions, including contracts of employment, skills development, and payroll management to ensure compliance with workplace laws.

Streamlined the onboarding process and employee development programs, which led to a 25% increase in employee engagement and retention rates within the organization.

Processed all financial transactions using Pastel 2010, ensuring accuracy in financial reporting and successfully balancing year-end books for external audits, enhancing financial transparency and accountability.

Senior Logistics Coordinator / Sasol Wax Pty Ltd - Sasolburg 09/2000 - 09/2008

Enhanced supply chain customer care by conducting comprehensive marketing surveys and facilitating air, ocean, rail, and ground import/export operations, resulting in a 20% improvement in customer satisfaction metrics.

Efficiently scheduled and planned solid market orders and cross-border shipments, ensuring all documentation and clearing processes were executed flawlessly, which led to a 98% on-time delivery rate.

Managed liquid bulk road tankers for final deliveries and feedstock transfers, collaborating with transport companies to optimize logistics operations, reduce costs, and maintain exceptional relationships with internal and external stakeholders.

Ensured compliance with safety policies and achieved accurate month-end stock balances.

Production Coordinator / Plibrico Valley Refractories - Vereeniging, Gauteng 08/2000 - 09/2000

Efficiently received and updated incoming sales orders, ensuring accurate handling of Yellow Job Cards and timely processing of production schedules.

Completed delivery notes in accordance with sales and internal orders, improving accuracy in order fulfillment, and enhancing customer satisfaction for C.O.D. clients.

Managed manufacturing plans and recorded daily production tonnage, contributing to effective inventory management and operational planning.

Oversaw transport administration, dispatched delivery notes, and checked stock lists, ensuring seamless logistics operations and timely delivery of products to clients.

Production Coordinator / Plibrico Valley Refractories - Vereeniging, Gauteng 08/2000 - 09/2000

Efficiently received and updated incoming sales orders, ensuring accurate handling of Yellow Job Cards and timely processing of production schedules.

Completed delivery notes in accordance with sales and internal orders, improving accuracy in order fulfillment and enhancing customer satisfaction for C.O.D. clients.

Managed manufacturing plans and recorded daily production tonnage, contributing to effective inventory management and operational planning.

Oversaw transport administration, dispatched delivery notes, and checked stock lists, ensuring seamless logistics operations and timely delivery of products to clients.

Assistant Accountant / Polifin Sasolburg - Sasolburg, Free State 12/1998 - 04/1999

Conducted detailed stock reconciliations and analyses, contributing to the timely and accurate submission of monthly and half-year-end management accounts, which improved financial reporting efficiency by 25%.

Managed month-end reconciliation of inter-divisional accounts, correcting W.I.P. Reports and SAP work orders to ensure data integrity and enhance operational accuracy.

Prepared and analyzed sales reports per profit center, including cost of sales and revenue, which facilitated informed decision-making and strategic financial planning for the organization.

Collaborated with the accounting team on budget preparation and month-end reporting, streamlining processes and ensuring compliance with financial regulations, which led to a 15% reduction in billing discrepancies.

Insurance Data Capturer / African Life Insurance - Vereeniging, Gauteng 04/1996 - 12/1998

Efficiently captured and processed approximately 100 life insurance policies daily using the in-house system, ensuring high levels of accuracy and compliance with company standards.

Managed the switchboard operations, expertly determining the purpose of callers and directing them to the appropriate personnel or department, resulting in improved customer service and reduced response times.

Oversaw the ordering of stationery supplies and managed petty cash, ensuring efficient office operations and maintaining budgetary controls.

Contributed to administrative efficiency by implementing improved data entry procedures, which enhanced data accuracy and streamlined workflows across the department.

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Bank Clerk / Nedbank - Vereeniging, Gauteng 06/1994 - 03/1996

Rotated through various departments, including foreign exchange, help desk, and personal banking, gaining comprehensive knowledge of banking operations and enhancing customer service skills.

Managed client account queries and provided support in the Help Desk Department, resolving inquiries efficiently and improving client satisfaction through effective communication.

Handled and reconciled teller accounts, processed incoming and outgoing post and statements, ensuring accuracy in financial transactions, and compliance with banking regulations.

Contributed to departmental efficiency by streamlining administrative processes and improving workflow within the personal banking department, resulting in quicker turnaround times for client services.

Girl Friday / JG Joubert Auditors - Johannesburg, Gauteng 01/1992 - 12/1993

Served as the primary front desk receptionist, welcoming clients and managing inquiries, which fostered a professional and inviting office environment.

Operated the switchboard to efficiently route calls and provide information, ensuring smooth communication flow within the firm.

Assisted with basic bookkeeping tasks, supporting the accounting team by maintaining accurate records and handling financial transactions.

Organized administrative tasks and provided general office support, enhancing operational efficiency and allowing for improved client service responsiveness.

General Pharmacy Assistant / Top Level Pharmacy - Vanderbijlpark, Gauteng 06/1991 - 03/1992

Provided attentive customer service by assisting clients with product selection and referring them to the pharmacist for specialized consultations, contributing to a positive customer experience.

Supported pharmacy operations by managing cash transactions accurately and maintaining organized purchasing records, ensuring efficient checkout processes.

Assisted with inventory management by monitoring stock levels and promptly restocking shelves, helping maintain a well-organized and fully stocked pharmacy.

Delivered essential support in daily operations, from client intake to product organization, facilitating smooth workflows and improving client satisfaction.

CHARACTER REFERENCES

Roelie FeenstraCEO and Owner, Feenstra

Email: ******@********.**.**

Phone: +27-82-800-****

Jayshree NaidooProperty Practitioner and Virtual Assistant, House of Marketing & Professional

Email: ****@****************.**.**

Phone: +27-71-892-****

Mr. Vernon Jansen Van RensburgHead of Market Development and Product Innovation: Performance Solutions, Sasol Chemicals

Email: *****************@*****.***

Phone: +27-83-625-****

Mr. Marius PrestonPerformance Management and Reporting Manager, Sasol Energy Business Services

Email: ******.*******@*****.***

Phone: +27-74-936-****

Dr. Stefan StrydomHead of Energy Digitalisation, Sasol

Email: ******.********@*****.***

Phone: +27-82-452-****

EDUCATION & TRAINING

IQ Academy

Certificate in Financial Management

North-West University (NWU)

Bachelor of Arts in Industrial Psychology and Sociology

Completed coursework through the second year; intent to continue studies through to a master's degree in Industrial Psychology.

Freight Training

Courses Completed:

Incoterms 2000

Exports into Africa

International Trade Settlements

Additional Training & Certifications

Customer Care

Documentary Writing

Dynamic Writing Skills

Customer Service Excellence

Negotiation Skills

Assertiveness Training

Persuasion Strategies

Root Cause Analysis

Creative Communication and Self-Development

High School Lettie Fouche

Senior Certificate – Grade 12

INFORMATION TECHNOLOGY SKILLS

Accpac Impact/Syspro, Pastel Evolution, Sage, SAP, Microsoft Office Suite (Word, Excel, PowerPoint, Explorer)

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