General Manager Front Desk
Resume:
FAISAL AMRI LUBIS
General Manager
Profile
A creative and enthusiastic person, outgoing with strong and effective organizational and communication skill. Good team player and able to use own initiative to achieve company objectives and learn new task quickly.
Education
BALI HOTEL AND TOURISM INSTITUTE
HOTEL MANAGEMENT DIPLOMA III
Experience
2000 - 2001
Golden Landmark Hotel, Singapore
As F&B Trainee
2002 - 2003
Elizabeth Hotel Corby, England
As commi Chef
2003 - 2005
Star Airlines Indonesia, Bali
As Ticketing and Reservation
2005 - Nov 2008
Four Season Hotel Doha, Qatar
Pre-Opening team at front office Dept as front desk agent handling guest check-in check-out billing updating profile guest 2008 - 2011
Four Season Resort Bali at Jimbaran, Indonesia
Senior Guest Service Officer
2011 - 2015
Wakatobi Dive Resort South East Sulawesi, Indonesia Room Division Director
www.wakatobi.com
2015 - 2020
Bunaken Oasis Dive Resort and Spa, Indonesia
Project Opening as General Manager
www.bunakenoasis.com
March 2020 - 2023
Group General Manager Seed Group Asia, Indonesia
www.seedresort.com
Feb 2023 - Present
Camp Manager Aman Group (Amanwana Resort), Indonesia www.aman.com
Contact
***************@*****.***
Indonesia
PERSONAL SKILL
• Developed and rolled out new policies
• Managed, trained and motivated back
and front-of-house employees to always
be improving knowledge and abilities in
the field
• Recruit and trained internal candidates
for potential management role
opportunities
• Delivered business strategy and
developed system and procedures to
improve the quality and efficiency of
operations
• Provided staff members with the support
and training to achieve top client
satisfaction
• Developed effective business plans to
align strategic decisions with long - term
objectives
• Directed HR Operations, including
strategic workforce planning, goal
cascading, performance management,
staffing and benefit administration
• Ensured that each guest’s experince was
positive, memorable and consistent
• Monitor and evaluated teams,
identifying and targeting opportunities
for improvement.
Contact this candidate