Patient Care Coordinator
Resume:
Areille Romain
Remote Patient Care Coordinator II
Profile
Dynamic Remote Patient Care Coordinator with over 8 years of experience in enhancing patient care and operational efficiency across diverse healthcare settings. Expert in coordinating patient services, managing complex communication between patients and providers, and streamlining care processes to ensure optimal outcomes. Proficient in utilizing CRM systems for documentation and data auditing, with a strong commitment to quality assurance and compliance. Adept at collaborating with multi-disciplinary teams to address patient needs and improve overall service delivery. Passionate about leveraging skills to contribute to innovative patient care solutions in a remote setting.
Employment History
Remote Patient Care Coordinator II at Medone Pharmacy Benefits Solutions
December 2024 — July 2025
- Cross-trained across departments to address diverse company needs.
• Processed customer service requests through phone and email support.
• Assisted patients in accessing care and enrolling with specialty pharmacies.
• Documented customer interactions in CRM for tracking purposes.
• Audited data to enhance business performance and support operational strategies.
Remote Care Coordinator at KMG Medical Group/Thirty Madison October 2023 — March 2025
- Collaborate with multi-disciplinary teams to enhance patient experience.
• Ensure adherence to processes for efficient care delivery.
• Identify and escalate quality issues and urgent patient concerns.
• Manage patient/provider communications and route requests effectively.
• Coordinate treatment and community resources for patients. Remote Claims Support Specialist at The Fountain Group (Temp Agency)
May 2022 — April 2023
- Reviewed and processed HMO facility and professional claims to determine benefits due per plan provisions.
• Processed compensation benefit applications, ensuring compliance with laws and regulations.
• Navigated company CRM efficiently while multitasking in a fast-paced environment.
Details
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Skills
Patient Care Coordination
CRM System Proficiency
Communication Skills
Data Auditing
Quality Assurance and
Compliance
Multi-disciplinary Team
Collaboration
Problem Solving
Patient Advocacy
Operational Efficiency
Medical Documentation
• Uploaded photos and estimates for inspection, preparing claim forms and documentation.
• Fostered a positive atmosphere for co-workers through engaging conversation on Webex.
Medical Administrative Assistant at Marmur Medical Dermatology May 2019 — September 2019
- Greet patients professionally, both in person and via phone.
• Manage office inventory and equipment, anticipating supply needs.
• Verify financial records, collect patient charges, and expedite third-party claims.
• Retrieve and update patient records to ensure availability of treatment information.
• Process referrals, pre-certifications, and preauthorizations according to insurance requirements.
Certified Medical Assistant at ENT and Allergy Associates March 2016 — February 2019
- Greet patients in person and via telephone, addressing inquiries appropriately.
• Prepare patients for visits by guiding them to examination rooms.
• Verify patient information through interviews and medical history review, recording vital signs.
• Ensure a safe work environment by adhering to standards, procedures, and legal regulations.
• Uphold patient confidentiality by strictly following HIPAA guidelines.
Medical Office Assistant at Institute for Family Health September 2014 — November 2015
- Conduct patient interviews to gather case histories and update health records.
• Assist patients with initial paperwork, scheduling, and coordinating appointments.
• Manage accounts receivable/payable and maintain financial records.
• Address patient queries, ensuring quality service while collaborating with medical staff.
• Operate diagnostic equipment, performing routine tests like urine analysis and phlebotomy.
Medical Administration/Assistant at Northshore LIJ Lenox Hill Hospital
August 2011 — September 2014
- Processed charge and payment entry, ensuring accurate coding for physician specialties.
• Interpreted insurance explanations of benefits; addressed edits, rejections, and denials.
• Notified physicians of discrepancies for timely corrections.
• Operated electrocardiograph and administered routine diagnostic tests, including phlebotomy.
• Organized files for incoming and completed work, maintaining efficiency.
Education
Certificate, SUNY Brooklyn Educational Opportunity Center, Brooklyn
August 2011 — June 2012
HS Diploma, Beach Channel High School, Rockaway Park June 2010
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